Plivo Reviews

Pros

Support gets back to us quickly and the feature set along with the sub account breakdowns has been really useful.

Cons

The auto reload pricing caused a few issues for us.

Pros

Honestly, there isn't much to praise here. The service only works part of the time although the pricing is fairly reasonable compared with other options.

Cons

Stay away from this company if you can. They may deactivate your account without any prior notice and then refuse to tell you why.

Pros

Getting started was refreshingly simple. It was quick to set up, it works reliably and I don't have to keep checking on it or constantly managing things which is exactly what I want from a tool like this.

Cons

If I had to point out anything at all, it would be that a few settings are tucked away and take a bit of digging to find. Aside from that, I'm genuinely very happy with this.

Pros

This makes communication really convenient with dependable voice and SMS support. The platform is simple to work with, integrates nicely with other tools, stays affordable and also delivers clear call quality.

Cons

Sometimes the dashboard feels a little slow and that can end up causing delays when waiting for support responses.

Pros

It was quick to get started with because the guides are thorough and helpful from the beginning. The platform does a really good job of automating the calling process which cuts down a lot of manual work and makes things much more efficient especially when running webinars. Its integration with the 11 Labs Wise API has been especially important for me since it helps solve a lot of the voice API issues I was dealing with. I'd absolutely consider using it again.

Cons

One thing I'd still like to see is better accessibility for people without coding experience and the user interface could use some improvement as well.

Pros

Compared with other communication platforms, this tool is much more cost effective and it also integrates easily with CRMs.

Cons

A limitation is that I wasn't able to reach mobile numbers in certain countries.

Pros

The software supports a wide range of programming languages which makes it practical for different development teams. The documentation is clear and well written so implementation and integration go smoothly.

Cons

The dashboard does the job but it could be simpler to navigate. Pricing can also be a bit higher than some competitors in certain regions.

Pros

This has been dependable for us and both the call quality and customer support have been excellent. It's also very affordable when you compare it with a few other providers.

Cons

There's really not much to complain about especially since most things can be handled through self service.

Pros

A reason to consider this app is the pricing which is usually more competitive than a lot of the bigger providers. It also offers global coverage for both messaging and voice across multiple countries which is useful if you operate internationally. On top of that the API based setup scales well for high volume messaging without needing much infrastructure on your side.

Cons

It's performance is a bit inconsistent, with message delivery problems and unexpected disruptions in some regions. Support has also felt unprofessional, mainly because of weak communication and a limited grasp of technical issues and they have not been proactive when critical problems come up. Their ability to handle toll fraud prevention and bot driven SMS abuse seems limited which can create real business risk. Plivo also feels behind the market when it comes to advanced tools for monitoring, security and message optimization. Billing has been another concern especially around transparency since sudden rate changes or pricing errors can lead to surprise costs. The UI and portal are also lacking, with limited analytics and a less user friendly interface that makes monitoring and troubleshooting harder. On top of that support for country specific messaging regulations is not always strong which adds potential compliance risk.

Pros

It has been a cost effective option for us and getting it implemented and integrated was simple. It's also been simple to maintain which makes things easier over time. I really appreciate having one solution that covers multiple needs and their customer support has been amazing whenever we got stuck debugging something.

Cons

Only downside is that pricing is a little higher for a few counties.