Plum Voice Reviews

Pros

One thing I really appreciate is how flexible it is. Making changes in the portal is fairly simple and those updates take effect immediately.

Cons

The one improvement I'd like to see is better search functionality inside the portal especially for locating a DID using different parameters.

Pros

From the start, it has delivered everything I need. The always available support has been a huge plus and the online VXML documentation is genuinely useful. I also rely on the online call reports when I need to troubleshoot applications. On top of that being able to manage more than 50 toll free and local numbers in one place is incredibly helpful and the platform handles high call volumes without any issues.

Cons

Honestly, I don't have any complaints. I came to this software with prior experience in this industry and they've been meeting every requirement I have.

Pros

Year after year, being able to configure a large, complex survey through its interface has been extremely helpful and that's been true for the past seven years. On top of that their customer service has consistently been excellent.

Cons

There have been a few limitations when I've needed to make edits to the content of our survey.

Pros

The product has always done exactly what it promises. No issues, no outages and no unnecessary hassle. It consistently performs the way we expect which is exactly what both our team and our clients need from an IVR system. On top of that their customer service has been fantastic and we can always get the support we need at the right time. Special thanks to our account rep!

Cons

We have no complaints. We chose to use this tool so we could build our own VoiceXML and that gives us complete flexibility over how the workflow is designed.

Pros

Managing the software is fairly easy since it uses standard VXML.

Cons

A few features offered by competing products still aren't available yet. That said, we've been able to work with the Plum team to get those items onto the roadmap and they've been good to collaborate with.