Plum Voice

Plum Voice software provides this programmable VoiceXML platform for developers who prefer building custom, mission-critical voice applications using their own code. The platform supports multiple coding languages and provides a robust environment for creating complex IVR systems, virtual agents, and two-way SMS messaging with seamless third-party API integrations.

This feature serves as an intuitive, low-code graphical user interface that allows both technical and non-technical users to build voice applications. Users can leverage drag-and-drop tools and pre-built templates to deploy conversational AI and virtual agents quickly, significantly reducing development time while maintaining enterprise-level security and scalability.

The software offers this PCI-compliant virtual agent to handle sensitive payment data during live calls. This feature enables agents to remain on the line while customers input confidential information securely via keypad, ensuring data privacy by masking sensitive details from the agent and recording systems without disrupting the experience.

Plum Voice includes this omni-channel automated survey tool to help organizations capture customer feedback across phone and web channels. Users can link survey responses directly to specific agent interactions, providing actionable data that helps close the service loop and improve the overall customer journey through robust analytics.

The platform utilizes this advanced analytics and reporting toolkit to measure the performance of all voice applications. This feature provides graphical visualizations of call volume, event tracking, and containment rates, allowing businesses to monitor caller behavior, identify trouble areas, and perform A/B testing to optimize customer-facing communication flows.