QualityDesk Reviews

Pros

Getting started with the platform was quick and moving around it feels very user friendly. The standout feature for me is how quickly you can access live support. There's already a detailed online help center but when something goes wrong or you want to share suggestions or specific requests, it's simple to contact the support team and talk through what your organization needs.

Cons

The features available right now meet our current requirements but down the road it would be nice to have more flexibility in how the evaluation and coaching forms can be customized to fit specific needs.

Pros

It is very user friendly for both team managers and customer service agents. It has helped our organization track quality in a much more structured and consistent way.

Cons

Its reporting features still need the most improvement and further development.

Pros

Filling out the templates is simple, accessible and comfortable.

Cons

At this point, I haven't come across anything I dislike.