Rafiki Reviews

Pros

One of the biggest advantages of this software is how it converts sales conversations into clear, practical insights instead of leaving teams with just recordings or raw data. It gives sales teams a better understanding of what is actually working, helps them improve performance faster and supports closing more deals through AI powered coaching.

Cons

A weaker part of Rafiki AI is that it can occasionally miss the context or subtle nuance in conversations which can make some of the insights feel too generic without human input. It also relies a lot on consistent use and clean data and when those pieces are missing, the value of the insights drops quite a bit.

Pros

The AI created meeting summaries are pretty solid overall.

Cons

Right now, the platform feels extremely slow and full of glitches. Nearly every time I try to sign in, it fails on the first attempt and I usually end up clearing my cookies and site data just to get in. If I don't, clicking "Log in with Google" only refreshes the page without filling in my details. It's not just me either, my whole team runs into the same problem.

Pros

It has saved our agency a ton of time. The AI generated call summaries are accurate, the coaching insights are genuinely useful and the integration with our VOIP system went off without a hitch. On top of that the owner has been fantastic to work with. They're responsive, supportive and clearly committed to helping us succeed. I'd absolutely recommend Rafiki to any team wanting to improve call reviews and coaching. Accurate AI summaries, smooth VoIP integration and exceptional support from the owner.

Cons

I can't think of anything negative to add here.

Pros

The platform keeps things organized while still offering a wide range of features and the support team has been consistently helpful whenever needed.

Cons

Every now and then though not often, I have to clear my cache before I can log in because of a login loop.

Pros

After about a month of using this, it's been very simple to work with and its ability to grade calls has been really impressive.

Cons

Honestly, here's nothing worth mentioning here.

Pros

Audio and video recordings work well and the transcripts are accurate. Having every call stored in one place is really convenient, the platform is easy to use, integration was simple and the support team has been helpful.

Cons

There really haven't been any issues on our side since everything has been working well for us.

Pros

Getting started was incredibly quick and it delivers the same kind of functionality you'd expect from a tool like Gong at about a third of the cost. Our reps really enjoy the call transcription and the AI generated summaries and it's been excellent for coaching conversations and tracking each participant's talk time in meetings. The transcripts also make it very convenient to pass along exact customer feedback to our Product and Marketing teams.

Cons

At this point, no drawbacks have come up and we've been using Rafiki for the past four months.

Pros

It has become a key part of how we capture orders and handle quality assurance across our team of 50 salespeople. It gives newer reps a chance to learn directly from their calls, while experienced team members can support more customers with better accuracy. From a management standpoint, there's no way I could properly coach and support this many sales reps without Rafiki capturing those opportunities and important buying signals.

Cons

Nothing I'd really call a downside if anything, the features keep getting better and are flexible enough to adapt to what I need.

Pros

After testing this tool with my Support team, I decided to subscribe. The AI transcripts are excellent but the feature I'm most excited about is the scorecards. They evaluate calls using criteria and questions that I can customize to fit exactly what I need. That has made it much faster to review calls at a high level, while still giving me useful insights whenever I want to dig into a specific conversation for coaching or follow up. It saves me a lot of time and helps me focus my attention where it matters most.

Cons

The dashboard takes a little time to learn.

Pros

During our search for a call recording tool, Rafiki kept showing up on the shortlist and very quickly moved to the top. It covers everything we need. It might not look as flashy or be as heavily hyped as some competitors but that's not what matters to me. The interface is user friendly and it comes with plenty of useful features, like built in translation, the option to create short video clips and CRM integration. The pricing is fair too, actually one of the better offers on the market. What really won me over though, was the support. I'm always trying to refine processes and make things work better so I was genuinely impressed that every question or idea I brought up got a detailed thoughtful reply within just a few hours. The team at Rafiki is truly open to answering questions and discussing suggestions. That's exactly the level of service I expect today.

Cons

So far, nothing has really caused any frustration. If I had to point out something, user management could probably be refined a little but since that's more of a one time setup task, it's not a major issue once you get familiar with it.