Retreaver Reviews

Pros

Setting up pay per call campaigns is very easy and it's simple to track billable calls as they come in. The real time group chat with the support team is also a big plus since help is available right when it's needed.

Cons

Only suggestion I'd make is to use more common terminology, like "publisher" instead of "source."

Pros

It's really good for finding calls and the filtering makes everything much easier to sort through.

Cons

There's honestly nothing I'd want to change since tracking calls is very simple.

Pros

This platform has been a really strong option for call tracking and routing. It comes with a wide range of features that work well for solo marketers, agencies and even larger companies. If you're handling high call volumes and managing Pay Per Call leads, it's a very valuable tool to have. To me, it goes beyond being just a call tracking product and feels more like an advanced marketing automation platform that helps run marketing campaigns more efficiently and successfully.

Cons

The interface is solid overall but it could be more easier to use for people who are new to the platform. If you're a beginner and only need a basic call tracking solution, there are probably better options available on the market.

Pros

I feel like this tool really sets the bar in call routing and call tracking and it has played a big role in pushing the next generation of the pay per call industry forward. The platform is incredibly powerful, while still offering a very sophisticated level of control when it comes to building detailed, custom call routing campaigns. One of the biggest advantages is how well it handles sending data along with calls, whether they are inbound or transferred which is becoming increasingly important in the pay per call and performance marketing space. On top of that the Retreaver team may be lean but they are extremely hands on and genuinely invested in helping their clients succeed. Their support team is a huge reason we plan to stick with Retreaver long term.

Cons

It's UI and reporting tools can feel a little slow at times and there are a few limitations. For instance, it would be helpful to have the option to filter by EPC directly in the campaign view. Overall, the UX/UI could definitely use some modernization and be made more user friendly although those shortcomings do not take away too much from the overall value of the software.

Pros

Honestly, it does exactly what I need from a call tracking system without costing a fortune which is hard to complain about. On top of being effective and reasonably priced, their customer service has been outstanding. The team is consistently available to help us customize things and think through strategies so we can get the most value out of the software.

Cons

Having worked with several call tracking platforms, I'd say some parts of Retreaver are not quite as accessible as a few of the others. Even so, the platform as a whole is still easy to move around in and their team is very willing to guide you so you get exactly what you need from it. If you're planning to use it alongside other systems or switch over completely, there's definitely a bit of a learning curve which is pretty normal. Once you understand the setup though, it becomes simple to work with and very effective. Overall, I really don't have many negative things to say about the company.

Pros

The platform has a clear, user friendly layout that makes it simple to navigate and work in. One of the biggest highlights is the customer service which has been outstanding from the start. It also gives us very detailed reporting which is incredibly useful. On top of that the Retreaver team has been excellent to work with.

Cons

I haven't run into any issues at this point and everything has been working exactly as expected.

Pros

Right from the first interaction, it was clear that Retreaver is focused on building real, long term relationships with its customers. They genuinely care about your business and go out of their way to create value. I was running into some critical issues that were holding back our expansion and when I brought them to their team, the response was basically, "No problem, we can do that." They built a custom integration for me and that has played a big part in helping my company grow. The platform itself has been extremely reliable, never buggy and strikes an excellent balance between being simple to use while still offering strong technical capabilities. I was able to learn it and launch my first campaigns within an hour. The tagging functionality is fantastic for detailed routing, conversion tracking and granular reporting which makes more complex setups completely doable. Their postback features are clear and integrations feel smooth. Reporting and conversion tracking have been easier than ever for our team. This software is absolutely worth considering as a call tracking solution because they take added value to another level.

Cons

A few more advanced features would still be nice to have but even while writing this, their development team is already in the process of rolling them out.

Pros

Running our pay per call and transfer business has been really simple with this platform. Even without being very technical, I can use it comfortably and it includes all the features we need. On top of that the customer service team has been quick to respond and genuinely helpful whenever needed.

Cons

Honestly, no real issues come to mind. The software has been performing really well for us.

Pros

One of the best parts of using this has been the customer support from our account rep. It doesn't seem to matter what day or time it is, he's consistently available when I need help. On top of that the platform gives me a lot of flexibility when setting up campaigns especially when I need to account for more specific or unusual scenarios.

Cons

What I'd like to see is more widgets or dashboard tracking options being added. A comment section for each buyer would also be really helpful so teams can keep track of important details tied to every buyer they're managing. When you're working with a large number of buyers, it can be tough to stay organized.

Pros

Getting started with it felt very natural and I was basically up to speed after only about three hours of using it.

Cons

I do wish the interface were a little more user friendly although it becomes easy to navigate once you get familiar with it.

Pros

Managing my campaigns with it has been effortless. The traffic distribution feature is especially useful, particularly when I need to redirect traffic from one source to different endpoints.

Cons

It works well for what I need. I really haven't run into any issues with it.

Pros

It has been very easy to use and the support team has been excellent whenever help is needed. On top of that the reporting is detailed and provides really useful insights.

Cons

A few of the filtering options can be a bit tricky and not the easiest to configure. That said, the support team is always available to walk you through any more complicated setups.

Pros

This is easy to use and navigate especially for someone who isn't very tech savvy. The pricing is reasonable and the reports are clear and simple to understand.

Cons

When I need to change something that's already been coded, I have to send a request to support which honestly isn't a major issue. That said, I do wish I had the ability to choose which options are visible to publishers and turn that visibility on or off myself.

Pros

The call routing features work really well, the platform is simple to use and the interface feels clean and well organized.

Cons

One thing I still want is more detailed reporting and stronger dashboard options.