RingCentral Engage Voice Reviews

Pros

Using the app on my PC has been really reliable and it makes communicating with drivers by text very convenient. Another feature I appreciate is the voicemail transcription since I can quickly read the message and understand what it's about without having to play the audio.

Cons

One frustrating issue comes up with the mobile app when calls come in through RingCentral. Even after tapping the ignore button, the incoming call popup keeps staying on the screen and doesn't go away until the caller ends the call which is pretty inconvenient.

Pros

Like other RingCentral products, this system is simple to work with, offers solid value for the money and comes with excellent phone and customer support.

Cons

The system could use a bit of a refresh especially when it comes to the colors and some features since they feel a little outdated.

Pros

Getting started was very easy and the whole system is simple to navigate. Importing contacts takes very little time and I'm able to attach important details for each patient in a way that stays organized and easy to pull up later. Having voicemails, emails and texts all together in one place has been especially convenient.

Cons

Only problem I've run into is with voicemail at times. Every now and then, a voicemail has an error and I'm unable to listen to it. I've also noticed that the voicemail transcriptions can be very inaccurate and end up saying completely wrong things.

Pros

I like that it's web based while still being compatible with desk phones. That setup lets my employees stay connected with clients easily.

Cons

I don't have any complaints about it. It supports our organization around the clock when it comes to handling calls and staying connected with clients.

Pros

Using this has been really convenient and features like auto voicemail and call screening make a big difference. They let me focus only on live, answered calls instead of sitting through the system dialing every lead.

Cons

It is dependable and works well almost all the time but every now and then it runs into glitches that trigger transfers that weren't intended or stop me from dialing a lead.

Pros

Receiving calls in real time without any lag in the alerts has been really solid. Sending and receiving faxes is also a big plus and that feature has been especially useful.

Cons

Nothing major to complain about since the phone software does what it's supposed to do. If anything, I'd just like to see a bit more flexibility when it comes to customizing the UI.

Pros

After setting this up for one of my nonprofit clients I really appreciated the flexibility of having physical desk phones while also using the app just like an office phone. It was also a big plus that each employee could have their own greeting, along with a general greeting for incoming calls to the main number.

Cons

That said the app had a lot of glitches, the cost of our lines kept increasing and customer service was underwhelming. Because it's a VoIP subscription, we also had to get phone line cabling installed and the Michigan company they referred us to for that work was horrible.

Pros

Something I really appreciate is the AI summary it creates once a call ends. With so much happening around the office, having that quick recap to look back on is really helpful when I need a fast reminder.

Cons

Sometimes, the call quality gets a little choppy although that may just come down to the bandwidth in our office. Every now and then a call will also drop but that could be caused by a separate issue altogether.

Pros

It really stood out to me for its flexibility and broad set of features, both of which made a noticeable difference in improving our contact center operations.

Cons

The part I appreciated least was the learning curve at the beginning, along with the fact that setting everything up could occasionally feel a bit complex.

Pros

One feature I've really appreciated is the AI that creates post call summaries and automatic notes which saves time and cuts down on manual follow up. It's also very convenient to send texts from either the computer or the app while using my office number so I don't have to give out my personal cell number.

Cons

Voice recognition still isn't completely accurate which seems to be the case with most software. I also really wish the customer service were better.

Pros

Having this phone system available from anywhere really helps our team and makes the job much more manageable.

Cons

At times there's noticeable lag during calls and the service does seem to go down fairly often.

Pros

This has been really nice that the software is customizable and lets you create your own messages.

Cons

I haven't run into any downsides using this software. It's also very simple to use.

Pros

The software works really well and the built in texting and fax features are amazing.

Cons

Compared with the other systems I've used at previous jobs this one has been the best.

Pros

Call tracking and monitoring play a vital role in keeping customer interactions effective and well managed.

Cons

Any time the system goes down, it can throw off the entire day and create major disruption.

Pros

Making outbound phone calls with it is really simple which has been a big plus.

Cons

So far there isn't really anything I dislike about it.

Pros

It's call monitoring features have been really useful and the web based interface is solid.

Cons

Customer support felt somewhat limited although that was a few years ago.

Pros

This tool covers our phone system needs well, including calls, texting and messaging.

Cons

Some features can be tricky to configure and start using.

Pros

Being able to place calls from our business number no matter where I am has been a huge plus. I use the app on both my laptop and my phone and it's been really dependable. Whenever our main office phones run into problems, the app still keeps working which means we don't end up missing important calls.

Cons

One thing I'd really want added is an option to automatically record every call that comes into the office.

Pros

Using this has been going really well. One thing that really works well is being able to route calls to my cell phone without exposing my personal cell number to other people.

Cons

I haven't run into anything about this tool that I dislike.

Pros

Getting started is easy and putting it in place doesn't take much effort. People on the team can learn it quickly, no matter their level of experience which makes onboarding and day to day use much easier.

Cons

It's pricing is acceptable overall but it does feel like it could be a bit more competitive.