SkySwitch Reviews

Pros

I really liked that it can be used on Android, iOS and Windows without any issues and it runs very fluidly on most devices.

Cons

Only downside was that I had to switch phones because my old one only had 2GB of RAM and it became very slow.

Pros

Getting this up and running didn't take long at all. The onboarding process was laid out clearly and made sense right away which was a big plus. I also appreciated that, in my situation, they gave us a better deal for fully completing the training. The feature set and workflow can feel a bit tricky to connect at first but once everything clicks, deployment becomes pretty easy.

Cons

The web interface feels a little outdated and a lot of my more "basic" customers tend to struggle when trying to navigate the site.

Pros

Among the companies in this space, this one stands out as one of the better options. The company really seems to value support and customer service and that comes through in all interactions.

Cons

Video calling feature could still be improved.

Pros

Whenever they release a feature, it actually works as expected. I hardly ever need to reach out because the service is consistently reliable. On the few occasions I have contacted support, they've responded right away and been very helpful.

Cons

Feature releases tend to come later than they do with some other providers.

Pros

It is easy to get started with and the platform is simple to understand without much of a learning curve. The support team has also been excellent whenever help was needed.

Cons

It would be even better if it included chat and video conferencing features or at least integrated with a solution that handles those well. Adding a desk sharing option with remote take control capability would also be a valuable improvement.

Pros

This software is quick to get started with the platform and the interface is very user friendly.

Cons

At this point, we're still waiting for the new collaboration and mobility app to be released although the current versions are already good.

Pros

After using this software for about five years, it has remained quite easy to work with and packed with useful features. Over that time, I've seen several upgrades and they have consistently made the product better.

Cons

There really isn't much to complain about. If I had to point out one thing, I'd say the reporting could be more powerful although pulling information from the dashboard has improved a lot.

Pros

From day one, this has been a very solid platform to work with. It's reliable, stable and backed by a support team that truly stands out from the rest. On top of that SkySwitch keeps expanding its services and features which makes the platform even more valuable over time.

Cons

Sometimes, platform innovation and new releases can take a while. Because there are so many resellers and third party integrations involved, everything has to be thoroughly tested before launch which can slow down the rollout of updates.

Pros

Every business organization and client operates a bit differently, with its own needs and goals. The software gives both clients and administrators on our side the ability to respond quickly, make updates and adjust when unexpected changes come up.

Cons

It can feel a little slow at times. The NDP and DID portals are somewhat frustrating to use especially for people who don't use them very often.

Pros

It has been very reliable and simple to use and our customers really love it.

Cons

I'd still like to see a better softphone and a more up to date mobile app.