SnapDial Reviews

Pros

This phone system has helped us serve our customers better. It simplified our phone setup and made the whole thing much easier to manage.

Cons

There's nothing here to complain about. It's a reliable service and very affordable.

Pros

Getting started was very simple and the platform feels user friendly throughout.

Cons

I haven't come across anything I dislike about it.

Pros

Switching to this has been completely worth it. It's very simple to use and it comes with plenty of useful features that make the whole experience even better.

Cons

Honestly, I haven't come across anything I dislike about this tool.

Pros

True to its name, SnapDial is quick and easy to use. The phone service has been very dependable and user friendly, with consistent quality across all the products and solid support as well.

Cons

Up to this point, I haven't run into anything with the phones or the service that I would say I dislike.

Pros

After watching a demo of the software, we came away really impressed with what it offers. We're currently planning to replace our existing business PBX system and this looks like a strong fit. We also tested the Yealink T57 phones and really liked their design and how they felt to use. From what we've seen, the system should handle everything our business needs while also costing much less than what we're paying now.

Cons

At this point, we haven't come across anything we dislike. The demo was professional, informative and gave us a very positive impression overall.

Pros

The move from our previous provider went really well and the installation process was handled professionally. The support team was also excellent throughout the transition and made the whole switch feel well managed. When our ISP started having issues, their team stepped in and set up an LTE backup connection that takes over whenever the main internet service goes down.

Cons

There's nothing negative to point out.

Pros

Switching to this feels like the right move for us. The phone system is very user friendly and we're excited to move away from our current VoIP provider. Since we rely on an answering service when we're out of the office, being able to set business hours and after hours schedules without any hassle is a big plus. We can also make changes whenever needed which gives us a lot of flexibility. It really seems like this system will cover everything our business needs.

Cons

We haven't experienced any issues with it at this point.

Pros

Right away, the call quality stood out and the user friendly setup made the whole system even better. It's highly customizable and comes packed with plenty of useful features.

Cons

I don't have any complaints or issues with this service.

Pros

Being able to use this platform while I'm away from the office has been a huge plus. I can still answer incoming calls no matter where I am which helps me stay reachable on the go. The app also lets me place outgoing calls from my cell phone while showing the office number so it looks like I'm calling directly from work. That's especially useful because I can make and receive business calls without sharing my personal number.

Cons

Honestly, I haven't run into any real issues with SnapDial. Like most new services, there's a short adjustment period while you figure out the phone settings and set things up the way you want. After that, it works really well. To me, that felt more like a brief learning curve than an actual downside.

Pros

Having all of our touchpoints running through this software has given us a much clearer view of our customers, what they need and most importantly, how we can support them. We're working with far more customer data now and because everything comes through one system, we're finally seeing the complete picture instead of disconnected pieces. That has been a huge advantage for us. It's already helped push our customer retention in the right direction and we've been able to put more proactive steps in place. Overall, this platform feels like it's going to help us become much more customer-focused and actually follow through on the additional services we want to offer our customers.

Cons

The only downside was that we couldn't keep using our older Cisco phones with the system although SnapDial does include a phone with the Everything Plan.