uContact Reviews

Pros

This feels great to use and having different channels integrated into a single place makes day to day work much more convenient. On top of that their support and customer service are quick to respond and actually helpful.

Cons

Overall, the experience has been very positive. If there's one thing that could be better, it would be the speed of certain specific processes although it doesn't really affect the overall performance.

Pros

It is a platform that really helps companies handle the omnichannel requirements needed to run a customer service center. From the moment it's implemented, it adapts well to each client's specific needs, speeds up customer service and allows customer data to be managed securely.

Cons

I don't have any major complaints. If anything sometimes I need to contact support to handle simple changes or modifications requested by clients but that's usually offset by how quickly they respond to tickets and provide fast solutions.

Pros

I've found this to be a very complete omnichannel system and the vendor's support team is there to provide assistance, answer questions and help resolve the issues that come up.

Cons

A recurring problem is that after some platform updates, certain things stop working or start behaving differently from how they normally did. It doesn't happen every single time but it happens fairly often.

Pros

They are always willing to help and do it with a genuinely positive attitude. Support is there regardless of how complex the issue is and their explanations are clear enough for both technical and functional profiles to follow. They do more than just fix the problem, they also make sure you understand what happened. On top of that they keep a professional tone while still feeling approachable and human.

Cons

Right now, I don't really have any complaints to mention. My experience with the uContact team has honestly been very positive.