uContact
Last Updated
Overview
uContact helps teams manage customer interactions through omnichannel communication, AI automation, and real-time visibility across voice and digital channels. While some users note occasional delays before placing additional calls, its cloud-based platform ensures reliable daily operations. Overall, it is suitable for contact centers, service teams, and mid-sized organizations seeking efficiency.
Overall Rating
Based on 24 users reviews
4.8
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
$59.99
per user per month
uContact Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
uContact Features
Inbound, Outbound, And Blended Campaigns
uContact supports versatile campaign operations by enabling inbound, outbound, and blended calling strategies that help maintain consistent voice interactions. This functionality focuses on creating refined communication flows that enhance overall engagement and maintain high audio quality across every connected channel.
Call Monitoring
The platform enables supervisors to listen, whisper, or barge into live calls to guide agent performance. It supports quality assurance efforts by providing real-time oversight that helps refine communication standards and address evolving service needs during active conversations.
Interactive Voice Response (IVR)
The software offers an automated system allowing callers to navigate prerecorded options without agent involvement. This structured menu experience supports quick information access, reduces wait times, and helps direct individuals to suitable destinations or resources through efficient voice-driven pathways.
Workforce Management
uContact facilitates operational oversight by recording calls, screens, and interactions while supporting coaching workflows and post-contact surveys. It promotes continuous improvement by helping leadership teams understand performance patterns and provide guidance aligned with organizational goals and service expectations.
Reporting And Analytics
uContact features omnichannel reporting, real-time alerts, and customizable insights that track performance metrics. It strengthens decision-making by presenting clear operational trends, empowering organizations to evaluate results, monitor workloads, and adjust strategies based on evolving communication demands.
Pros And Cons of uContact
Pros
Voicemail transcripts and notifications are helpful
Provides detailed statistics for calls and agent activity
Administrator views simplify oversight and monitoring
Cons
Notification logic lacks clarity in event interpretation
Updates can temporarily disrupt existing functions
uContact Pricing
Voice | Omni |
|---|---|
$59.99 per user per month | $84.99 per user per month |
|
|
Disclaimer: The pricing details were last updated on Sep 14, 2026 from the vendor's website. Please contact us for a tailored pricing list.
uContact Reviews
Total 24 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars83%
4
Stars17%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Retail, 500+ employees
More than a year
“centralized workflows that save time”
Pros
Having everything centralized in one place is a big advantage and it saves a lot of time when training the team while also helping us get better feedback from customers. When everything is set up correctly by following the manuals they provide, the tool really stands out especially with its campaigns and customized workflows.
Cons
It's not so much something I dislike but rather areas where I can see room for improvement. Some features could be simplified to make the experience quicker especially for repetitive day to day tasks. It would also be helpful to have a bit more autonomy to adjust settings without relying so much on the technical team. If those points are strengthened, I feel the platform could become even more powerful for those of us managing operational teams.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Banking, 500+ employees
More than a year
“support responds quickly”
Pros
What I've appreciated most about it is how responsive the team is whenever an issue comes up. They are always willing to help and provide a solution quickly.
Cons
The least favorable part, in my view, is that some features are still unavailable even though we had already suggested them. In our case, as a bank handling a high volume of chats in queue, we need the ability to close interactions in bulk. Right now, that has to be done one by one because the bulk close option has not been enabled yet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Telecommunications, 1-10 employees
Less than a year
“amazing value for price”
Pros
The app offers excellent value for the price and is very simple to use. The security level is also very solid and I haven't run into any concerns with hackers.
Cons
I was really pleased with the call management features especially the availability of several clear, easy to read charts that are very useful for operational control.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Frequently Asked Questions
What language does uContact support?
uContact primarily supports Spanish, Portuguese, and English.
Does uContact offer an API?
uContact offers API access via Net2phone, its parent platform, that supports broader integration needs.
Who are the typical users of uContact software?
uContact is suitable for organizations across a range of sectors and industries, including education, fintech, government and municipalities, healthcare, hospitality, retail, and real estate.
What other apps does uContact integrate with?
uContact supports integrations with various CRM systems.
What level of support does uContact offer?
uContact offers support through FAQs, phone, email, an online contact form, guides, and a blog.
Does uContact have a mobile app?
No, uContact does not offer a dedicated mobile app.
What types of pricing plans does uContact offer?
Pricing for uContact is organized into two plans: the Voice plan at $59.99/user/month and the Omni plan at $84.99/user/month. Request a detailed uContact price breakdown for your organization today.