Upfirst AI Reviews

Pros

It has been a very cost effective receptionist for my business. It was simple to train, it sounds professional on calls and it keeps clients, potential clients and courts connected quickly with instant notifications. I'm genuinely thrilled with Upfirst as my new assistant.

Cons

There was a bit of a learning curve at first when it came to training an AI assistant and I ran into a few issues with how it pronounced my name. Thankfully, my sales rep helped me work through those glitches and they were resolved pretty quickly.

Pros

Getting this up and running was quick and in under 20 minutes I had a fully working AI answering service in place. The feature set is excellent for the price. I compared a few other options and this tool stood out by offering a more natural, conversational agent.

Cons

At this point, I really haven't run into any problems. It's been one of the simplest AI system setups I've worked with. The only thing I'd want next is more iteration and integration options with CRMs like GoHighLevel.

Pros

The call screening does a really good job of filtering out spam and unwanted calls and the customization is easy. It can also be set up to book service calls which is useful and it includes a few automation features for SMS follow ups, call routing and similar tasks.

Cons

During the first few weeks, there were some issues with the AI interrupting callers if they paused a little too long but that has since been fixed. Other than that, it works really well.

Pros

Right from the trial period, I had enough time to really explore the platform through trial and error and get a full sense of what the service could do. It gave me access to the tools and tutorials I needed to understand how everything worked, set up the agent properly and fine tune the responses along the way. That hands on time was valuable enough that I was ready to sign up as a paying customer before the free trial even ended. On top of that customer support was excellent, very responsive and genuinely interactive throughout the process.

Cons

Honestly, I didn't come across anything that felt like a negative with this. If I had to offer one suggestion, it would be to include more sample programming or teaching scripts that users can give the agent especially for handling calls and guiding the next steps more effectively.

Pros

Their AI works better than any other AI receptionist I've used and the customer support has been outstanding as well.

Cons

Wish it connected with more of the services I rely on, like MyCase or CallRail so hopefully that's something they're already working on.

Pros

Their support team has been excellent and far better than what I've seen from most companies. They even offered to handle the full setup for me although I chose to do it on my own. The AI sounds very intelligent and natural in both its responses and the questions it asks. There's also a wide selection of voices available, along with the ability to adjust the AI agent's speaking speed. Another nice plus is that you don't have to port your number over unless you want to.

Cons

The only thing I really wish it had is a direct integration with Shopify. Other than that, I haven't come across anything I dislike.

Pros

This has been working really well for me and it actually seems to improve over time. Feeding it information is simple and it saves an excellent amount of time. Honestly, it can pay for itself with just one call.

Cons

I really can't think of many downsides. The only thing I've noticed is that every now and then it pauses a little longer than I'd prefer.

Pros

Getting started was incredibly quick and the whole system is very simple to use. I really appreciate that I never miss a call and can clearly see and hear exactly what the caller needs.

Cons

At this point, I honestly haven't run into anything I dislike. The service has been very simple to use and has consistently made sure no calls are missed.

Pros

It was really simple to get started with and everything was up and running in no time. The initial tech support was also very helpful and supportive throughout the setup process.

Cons

Nothing comes to mind right now.

Pros

From day one, it fit right into our workflow and the functionality has been almost flawless. We are no longer missing calls, every interaction gets recorded and our productivity has gone up dramatically, at least tenfold.

Cons

Honestly, there is not really anything we dislike about Upfirst. It is a very easy product to use and our customers genuinely enjoy interacting with it.

Pros

The tool has been a complete game changer for my business. The value for money is outstanding especially for how much it helps with assistant related tasks and answering questions. Customer support has also been excellent, theyre always quick to respond and genuinely helpful whenever needed. The platform is very user friendly so fitting it into my workflow was simple. It really feels like an extension of my team making sure no call gets missed. I'd definitely recommend it.

Cons

So far, we really don't have any complaints about using the system. The service has been excellent and the pricing feels very fair for what it offers.

Pros

After giving UpFirst AI details about my company, the way it responds has been outstanding. It now handles most caller questions faster and more efficiently than I would on my own. It's been a huge help during the times I'm tied up and can't answer immediately. I also appreciate how quickly it sends text links and how it can answer pricing questions right away. On the few things it missed at first, I only had to add a little more information and it adapted fast. I'm genuinely impressed with how well it learns.

Cons

I'd still like to see CNAM caller ID lookup added. The data capture is accurate but it did take a few script adjustments to make the spellback confirmation work consistently.