Ytel Reviews
Total 3 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars33%
4
Stars67%
3
Stars0%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Insurance, 51-100 employees
Less than a year
“Well-structured interface”
Pros
The platform is very user-friendly and the interface feels well-organized and simple to work with.
Cons
It can run into a fair number of bugs and glitches especially depending on the quality of your connection.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
Financial Services, 11-50 employees
Less than 6 months
“Self-explanatory features”
Pros
Getting started with it didn't take much time because most of the features are pretty self-explanatory. I also appreciated that the system keeps a record of calls along with the disposition which made it simple to go back and check the log whenever I needed to confirm the time of a call.
Cons
One frustrating part was having to repeatedly log in and out of the application just to get the system to update blocked calls. That became annoying at times.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Real Estate, 1-10 employees
Less than a year
“speedy dialing that saves time”
Pros
When call volume matters more than call quality, it works well. It's a solid option if the goal is to reach more contacts quickly rather than focus on high-quality conversations. The dialer moves fast, helps save time and makes it easier to get through a larger list of calls.
Cons
There are a couple of downsides with it. Calls aren't recorded automatically which can be inconvenient and there's also a noticeable pause between calls that can interrupt the overall flow.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
8
Functionality
8