Food & Beverages, 101-500 employees
More than a year
“simple service request tracking”
Pros
It's simple to use and getting other people trained on it doesn't take much effort. It also does a really good job of helping us track service requests and work orders.
Cons
One thing that's missing is a way to view total spending by asset for labor, parts and similar costs. Right now, that information has to be gathered by opening each work order one at a time.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Libraries, 101-500 employees
More than a year
“Effortless asset tracking”
Pros
Interface is very simple to navigate and the asset tracking feature is especially useful.
Cons
Since most of the services are web-based, losing your internet connection can limit access and availability.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Higher Education, 101-500 employees
More than a year
“visually strong for facility requests”
Pros
The platform looks very polished and end users really enjoy being able to view the floor plan and point Facilities to the exact area where they need help.
Cons
Customization is lacking and the reporting tool doesn't offer much real value. I usually end up creating Excel reports because the system can't really measure or quantify the work effectively.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
7
Education Management, 500+ employees
More than a year
“everything stays organized”
Pros
It keeps all of my assignments organized and clearly laid out so it's simple to see what needs attention.
Cons
The mobile app still feels limited since it doesn't display everything that's available on the desktop version.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8