Religious Institutions, 101-500 employees
Less than a year
“useful features and quick learning”
Pros
AkitaBox has been a really valuable tool for our organization overall. It doesn't take long to get comfortable with and the system includes solid features that have been very helpful for our work.
Cons
The mobile app isn't nearly as helpful as the desktop version and feels more difficult to use especially since it doesn't work very well with Apple products. I also wish the platform had a built-in way to track projects. On top of that, the back-end side of AkitaBox feels like it could use some updating.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
9
Architecture & Planning, 101-500 employees
Less than 6 months
“fantastic support and strong results”
Pros
Getting our team up and running on the platform took very little effort and we were able to start uploading information right away. Our client has been very pleased with the results so far especially as we support them in improving their facilities. On top of that, the support team from Akita has been outstanding throughout the process.
Cons
It really depends on the user but for some people the learning curve can feel a little steep and they may need some training before they fully adapt to the software. For others though, the overall setup and approach feel fairly simple.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 500+ employees
More than a year
“asset lookup with helpful photos”
Pros
Searching for assets works really well since you can pull them up by asset number or just enter the location. For most assets, there's also a photo available which makes it much easier to confirm you're looking at the right thing.
Cons
I'm still not sure whether there are any videos or guided resources available to improve the user experience and a tutorial showing where to find useful pages would help. A more precise interface would also make locating assets a bit more efficient.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Higher Education, 500+ employees
Less than 6 months
“Access setup needs work”
Pros
At least I was eventually able to log in and get my work done as an employee.
Cons
The amount of time it took to get access was frustrating. Having to go through multiple steps to get in also didn't work properly for some reason.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Education Management, 500+ employees
More than a year
“Responsive team and thoughtful updates”
Pros
The software feels well designed and simple to use. The part I appreciate most is how AkitaBox actually listens to feedback and makes changes to support the needs and requests we bring up.
Cons
Nothing really comes to mind as a downside.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Facilities Services, 101-500 employees
More than a year
“fast asset setup”
Pros
Adding new assets to a building is quick and simple which makes the process really efficient.
Cons
The work order system feels a bit buggy compared to other products out there on the market.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Facilities Services, 101-500 employees
More than a year
“Simple ticket tracking workflow”
Pros
Getting around the system feels very simple, from organizing categories to searching records and documenting service tickets.
Cons
Up to this point, I haven't run into any significant issues worth mentioning.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 500+ employees
Less than a year
“powerful mapping and usability”
Pros
Overall this platform is very user-friendly and the asset placement mapping feature is one of the best I've come across.
Cons
A couple of things still get in the way: I can't drop a pin at a specific location when creating a service request or work order and there's no option to move assets to another building without deleting them and setting them up again.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
9
Education Management, 500+ employees
More than a year
“Fantastic customer support”
Pros
One of the best parts of using AkitaBox has been the customer service. [sensitive content hidden] has been absolutely phenomenal!!
Cons
One limitation is that work orders can't be searched by their work order number.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Government Administration, 101-500 employees
More than a year
“all-in-one tool for every need”
Pros
Having everything in one platform has been a big advantage for us. It covers proactive work, reactive issues and capital planning needs so we can stay in a single software program instead of jumping between different tools.
Cons
The search experience is something that could be better. There isn't an internal "Back" button so each time you return to a search, it starts again at the top of the sort order.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Education Management, 101-500 employees
More than a year
“Helpful work order tracking”
Pros
It's been a really useful tool for keeping tabs on work orders while they're still in progress.
Cons
Mobile version could be more user-friendly.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Education Management, 500+ employees
More than a year
“GOOD for tracking projects”
Pros
It does a really good job of helping me stay on top of active work orders and ongoing projects.
Cons
Trying to use it on a phone or any other mobile device is pretty frustrating and feels awful.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Higher Education, 500+ employees
More than a year
“fantastic floor plan visibility”
Pros
Moving over to AkitaBox turned out to be the right call for our team. Our users really enjoy having access to the floor plans and they also appreciate how simple the platform is to use. On top of that, the staff has been accommodating and very pleasant to work with based on our needs.
Cons
The one thing that would make it even better is having a mobile app available for our maintenance and facilities team.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Education Management, 11-50 employees
More than a year
“Flexible buildings and floorplans”
Pros
Being able to work with buildings that can be updated along with their floorplans is a really valuable feature.
Cons
I'd still like to see a dedicated app so notifications could come through there instead of only by email.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Construction, 101-500 employees
Less than 6 months
“all facility data together”
Pros
Having all our facility management information in one place is really valuable.
Cons
The reporting feature still doesn't include all the tools we need yet.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Facilities Services, 1-10 employees
More than a year
“Faster work orders with asset photos”
Pros
Sorting work orders by each worker's strengths is really simple and being able to attach photos to assets has saved a lot of time when trying to understand recurring issues.
Cons
A feature that lets the program open the camera directly while working on a Microsoft product would help.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Food & Beverages, 101-500 employees
More than a year
“organized task visibility”
Pros
One of the best parts is how well everything is organized especially being able to see all of my tasks in one place at the same time.
Cons
Some fields or actions can't be set as required which would make the system more consistent.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Education Management, 500+ employees
More than a year
“all building data in one spot”
Pros
Having everything in one place and being able to use it without much hassle has been a big plus. It's very user-friendly and keeping a full database of information in a single spot makes things much more efficient.
Cons
Mobile access still needs improvement. A true app for users would make a big difference because the mobile site really isn't enough when you're out in the field trying to get work done.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Architecture & Planning, 101-500 employees
More than a year
“Comprehensive product for better processes”
Pros
It's a very comprehensive product that has made our process much better overall.
Cons
There are still a few features that haven't been rolled out yet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Facilities Services, 11-50 employees
More than a year
“Helpful portal and learning center”
Pros
Using this software has been really simple and I appreciate that our students and staff have more than one way to submit service requests, whether through the portal or by scanning QR codes. The learning center has also been a big plus, with plenty of articles and videos that help me understand the system better and get the most value out of it.
Cons
A simpler way on the admin side to pull reports showing open work orders by employee would be good. It's possible that feature already exists and I just haven't come across it yet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9