B2W Maintain Reviews

Pros

Keeping all of the information in one place makes it really convenient to stay on top of maintenance details.

Cons

The interface can feel a bit tricky to navigate when you're using it for the first time.

Pros

Keeping track of each machine in one place has been really helpful and we're able to set service intervals based on the timing that works best for us.

Cons

The reporting side feels limited and the reports could use more detail.

Pros

It started with a simple idea and as that idea turned into something real, the value became obvious very quickly. From there, it naturally opened the door to other needs and opportunities. The part I appreciate most about this product is the ongoing dialogue between our team and the product development team. Those conversations consistently lead to strong ideas and then we actually see those ideas become important tools that better support our team as we work toward world-class equipment maintenance. That continued collaboration is a big reason I feel Maintain separates itself from other options in the market.

Cons

A lot of what could be called "cons" really feels more like normal growing pains. Most of the frustrations we have are tied to features that just have not been built out yet and "yet" is the important part. That said some of those growing pains are definitely around the need for more advanced and customizable reporting, dashboards, alerts and notifications. The current reporting tools are pretty basic and limited. It is difficult not being able to build custom reports on our own without depending on someone else. The dashboards have value but they still fall short of what we need when it comes to customization, user groups and security roles. On top of that, without alerts or notifications, our team still struggles to stay on top of newly created requests or to notify requestors when their request has been completed. Even with those issues, we still see them as part of a product that is evolving. We know many of these needs are already being worked on and honestly, we are just impatient because we want them now. Even so, we are looking forward to seeing what the B2W Maintain development team delivers this year. Our expectations are definitely high and we are hoping they bring their A game.

Pros

One of the biggest advantages is how well the software can be tailored to match our specific business needs.

Cons

I haven't come across any feature I dislike or anything in the system that I haven't been able to learn and use effectively.

Pros

The layout is simple to navigate and reaching customer support for help is quick and convenient.

Cons

It still isn't fully integrated with the other software we use so equipment information has to be transferred manually.

Pros

B2W Maintain gives our company a complete view of the condition and status of all machines and equipment. It helps cut the cost of unexpected breakdowns because issues are spotted early and we can plan inspections or checkups ahead of time. It also gives the company better visibility into monitoring and tracking costs.

Cons

Haven't run into any cons.