Corrigo Reviews

“helpful customer chat access

Pros

Being able to chat directly with customers has made communication much easier for me. I don't have to go looking for email addresses anymore which saves time and keeps everything in one place.

Cons

One thing that gets annoying is the chime the program plays whenever a work order is created or a note is added. If the app is left open in the background, you end up hearing it constantly.

“organized dashboard experience

Pros

From my perspective, everything feels well arranged and the dashboard layout makes it comfortable for me to work on a daily basis.

Cons

One limitation is that quotes can't be submitted from an iPhone.

“reliable mobile integration

Pros

Using it on my phone has been a good experience and I like that the integrations stay consistent no matter which device I'm using.

Cons

Getting everything set up and configured can be complicated especially when working with models, assets and similar components.

“helpful for service teams

Pros

In my work, it supports both service providers and store-level employees which makes it useful across different roles.

Cons

Customizing notes and reports can be a little tough at times.

“powerful tracking across the board

Pros

Keeping everything centralized has been a big advantage for me especially when managing work orders, tracking equipment, handling warranties, monitoring COIs and keeping an eye on budgets.

Cons

Only thing I'd really like to see added is lease and property management functionality.

“user-friendly client updates

Pros

For me, updating client information has become much easier because the system is simple to understand for end users.

Cons

The integrations with third-party software are somewhat limited and that can slow things down and reduce overall efficiency.

“fantastic reporting for teams

Pros

It works well for both my team and our clients and I find it easy to use on both sides. I also like the reporting tools since they help me pull data into formats that are ready to share.

Cons

At times, it can feel a bit slow. There's also quite a bit of clicking involved, along with some waiting here and there.

“Great input prediction

Pros

One feature I really like is how the system suggests available options and fills them in which saves me time during data entry.

Cons

Part that bothers me is having to click through each option instead of being able to just scroll using the keypad.

“excellent for high-volume tickets

Pros

Managing a large number of work orders has been manageable for me with this system. Even with high volume, I still find it easy to use.

Cons

Invoicing side for work orders could be more user-friendly.

“works perfectly with mri

Pros

Running property management tasks through this software has been efficient in my experience. I like how it connects with other platforms like MRI and transfers tenant and applicant information smoothly. It also works well with ServicePro and the calendar features help me stay on top of daily tasks.

Cons

Only downside that comes to mind is that if something is entered incorrectly in MRI, this software will still pull and use that same incorrect data. For example, if the wrong date or email is entered in MRI, it carries over here too which can cause mistakes like sending messages to the wrong email address.

“better oversight and approvals

Pros

Having visibility between field teams and the home office has helped me a lot. I can quickly spot issues like missed follow-ups or unpaid invoices and the approval process is easy for me to handle.

Cons

When we add a new vendor, our stores usually can't locate that vendor unless we either create a test work order or set the vendor to auto-assign. Also, older work orders that were never invoiced, going back to 2015 and 2016, are not simple to cancel.

“work order visibility win

Pros

Tracking work orders has improved a lot for me because I can monitor everything in one place. I'm able to check job statuses, follow technician activity and review the history of a location in detail. This really helps me decide whether to repair or replace equipment based on past records.

Cons

The missing piece right now is approval of vendor quotes in the mobile app. Having that available would be really helpful. At the moment, whenever a vendor sends in a quote, I have to switch over to the desktop version to review and approve it.

“Stable interface and UX

Pros

From the start, I found the application pleasant to use with a clean layout. It works well for me since I don't need heavy customization. Even though the enterprise version misses a few features, I haven't found anything critical lacking.

Cons

Nothing to complain about.

“missed deadlines and poor follow-up

Pros

In my experience some team members are very knowledgeable and helpful. The product itself works well for me as long as I don't rely on customization and I also find the pricing reasonable.

Cons

Deadlines are consistently missed and projects just don't get finished when they're supposed to. When they customize the software for a company, they don't provide tech notes or proper documentation which becomes a real issue later. Since only a small number of employees seem truly knowledgeable, getting dependable help is hit or miss. On top of that, emails often go unanswered for too long and any feedback about where they're falling short doesn't seem to be welcomed.

“Simple work order tracking

Pros

From what I've seen, customers find it easy to place and track work orders using the system. I also like that I can adjust it to fit different types of clients based on what's needed.

Cons

The back-end setup is a bit complicated but the IT support team was helpful in walking us through the design and even provided a spreadsheet template for importing data.

“reliable app and dependable platform

Pros

After I went through proper training, moving around the software became much easier for me. What stands out most is how reliable it has been, since the system stays up and running without issues. My field reps also enjoy using the app. The only thing I'd still like is the option to send work orders directly from the app.

Cons

Working with one of the customer service reps was pleasant at first but after we were directed to use the Customer Support email for any additional help, communication started to drop off. Handling everything through email has been frustrating especially when a phone conversation would make things much easier to explain. I did request a phone call with support but because of the time zone difference, the call was missed. That's been my biggest issue with the software, the Customer Support.

“helpful PM tracking

Pros

Keeping track of preventive maintenance tasks has been very helpful for me. Once a task is done, filling out the work order doesn't take much effort which saves time in my daily routine.

Cons

Creating reports feels a bit clunky and not all that simple. It would be much better if that process were more aligned and user-friendly.

“Great reporting and progress

Pros

One thing I really value is how the product keeps getting better over time. I've noticed the IT team actually listens to user feedback which makes a difference. I can also access it across different platforms and the reporting tools have been very useful in my work.

Cons

The technician app still feels a bit underdeveloped. It would be much better if I could work with more than one page at a time while using it. Having tabs for example, would make it much easier to switch between stores or different tasks, like checking work orders while opening another tab to run a report.

“flexible tech with standout support

Pros

From my experience, their customer service has been strong for a long time and the technology they offer gives me a lot of room to work with. I also like that they were early in providing an Apple/iOS app that worked well in real use which helped me get value quickly from our Apple devices.

Cons

Downside at the moment is that the version we're using only runs in Internet Explorer, although I've heard the upgrade to it Enterprise from itNet is expected to fix that problem.

“Versatile reporting

Pros

Getting around the system feels easy for me but at the same time, it still has a lot of depth. I especially like being able to create custom reports, since it helps me analyze data in a way that fits my needs.

Cons

A limitation is that it really only works with Microsoft Windows Explorer. Some of our customers have also mentioned that the service request portal could look better and be a bit more user friendly. They've brought up more than once that they don't care for all the pull-down menus. I also wish we had paid to integrate it with our accounting software so we could create POs. On top of that, the letter-writing feature feels outdated and could definitely use a more modern update.

“flexible admin

Pros

Across my company, I use the platform to manage restaurant facility work orders and it covers a wide range of tasks. I can handle preventive maintenance schedules, manage contacts, track technician time and mileage, review vendors and keep up with assets all in one place. The reporting module stands out a lot for me because it can show both summary-level data and very detailed information. I feel like I'm still discovering everything it can do. Another big advantage is having admin control which allows me to make configuration changes myself instead of always depending on support. When I do need help, the support team and account managers have been very helpful. The implementation and integration teams have also been great to work with, as they really listen and try to meet our needs whenever possible. There are times when extra services come with a fee but in my experience, the pricing has been fair.

Cons

At the moment, our company is still using the older 7.9 version and we're really looking forward to moving to 9.x. Version 7.9 has a user interface that feels dated and not very appealing and it isn't particularly simple to work in. There are no dashboards and the search functionality leaves a lot to be desired. Another limitation is that 7.9 only works with Internet Explorer and the mobile app which is mainly useful for technicians. The alert workflow also lacks the flexibility we need and is harder to configure the way we'd prefer. From what we've seen, version 9.x addresses these issues which is why we're eager for the upgrade.

“Tweakable reporting and helpful support

Pros

One thing I really like is the level of control I have when making changes. The reporting tools cover a lot and I find it useful that I can export reports in different formats. Whenever I've contacted customer support, they've also been very helpful.

Cons

I do wish there were more documents and help guides available outside of the built-in help search that we could use and share with our team and employees. Honestly, I've come across more useful guides and documentation through random Google searches than directly on the website.

“clear design and pleasant navigation

Pros

The overall look and feel of the software works well for me. I like that everything is clearly labeled and easy to find which makes navigation simple during daily use.

Cons

A few important features are still missing especially the ability to search historical data for specific assets so real costs can be determined.

“very user-friendly setup

Pros

In my experience, it doesn't take long to get comfortable with the platform. I was able to start using it without much effort.

Cons

It would be even better if it included a few more features, like built-in GPS integration.