FacilityONE Reviews

“everything right at hand

Pros

Getting around the software feels very simple and just about everything I need is right at my fingertips.

Cons

One thing that's still missing is a way to track inventory or monitor expenses for a specific piece of equipment which would help a lot when deciding whether it makes more sense to repair or replace it.

“Fantastic support and navigation

Pros

Navigating is very simple and the customer support team has been amazing whenever help is needed.

Cons

setting up reports can be a bit tricky without help from support although they've been excellent every time I've reached out.

“smart print adds a lot

Pros

Getting around the system is simple and the smart print feature is something I really appreciate. It opens up a lot of possibilities and makes the platform more useful overall.

Cons

My only real issue is that I haven't seen a way to scan barcodes for asset materials. If that option exists, I'm not aware of it but having it in place would definitely help.

“User-friendly after setup

Pros

Once all the inventory items are entered, the program is pretty simple to use and works well day to day.

Cons

The inventory setup feels poorly organized which makes finding specific information difficult.

“Visual work orders save time

Pros

Having every work order or asset appear right on the floor plan has been a huge win for our team. That visual context makes it much faster to understand an issue, evaluate what's going on and jump into action. Instead of spending time trying to explain to a coworker exactly where something is in the building, everyone can just look at the same drawing and immediately know the location. It cuts out a lot of back-and-forth and saves us a ton of time.

Cons

Only thing we'd really like to see is the option to upload and manage the CAD background files ourselves rather than relying on the excellent FacilityONE team each time we make a drawing update. Having that self-service capability would give the system even more flexibility than it already has.

“reliable maintenance tracking powerhouse

Pros

Between maintenance tracking and employee hour logging, this system has been a really strong fit for us. Setting up new PMs for equipment is simple and it also makes it simple to look back at older records when needed. Out of all the systems we've worked with, this has easily been the best one.

Cons

One frustration is that existing PMs can't be updated when it comes to names or task changes. If a PM covers more than one piece of equipment, changing just one of them isn't possible without affecting the others too. We're also not a fan of the automatic logout feature especially since it has signed me out after being in the program only about 15 minutes.

“Helpful charts and solid layout

Pros

The charts are really useful and the overall format is set up well.

Cons

Compared with the old legacy system Unity takes a bit more time to work through.

“audit-ready across 14 buildings

Pros

Managing a 32-acre campus with 14 separate buildings would have been chaotic without this application. Every building has multiple machines, all needing different spare parts, processes and procedures to keep operations running without interruptions. FacilityONE really helped us stay organized and keep our sanity especially when it came to getting through regular ISO and OSHA audits without problems.

Cons

It did take about a week to get our maintenance techs fully trained on the system but FacilityONE's sales and support team stayed with us throughout the process and were very helpful.

“Smart floor plans for work orders

Pros

Everything connects directly to the smart floor plans which makes handling our work orders much more simple and efficient.

Cons

My only regret is that we didn't start using this system much earlier.

“Well-connected upgrades

Pros

Navigating the software feels very simple and the newer system updates do a nice job of bringing all the different parts together.

Cons

It still doesn't work fully on Apple devices.

“accessible CAD layouts

Pros

The CAD layouts are simple to work with and make location details very accessible.

Cons

It does take a bit more time to learn compared with some other software.

“Unity relearning curve

Pros

After getting comfortable with Legacy, switching over to the updated Unity version has been tough. Training has been available but the layout and overall format changed so much that it feels like learning a completely different system and I still haven't put in the time to fully adjust.

Cons

Working with PM work orders has been frustrating. It should be much simpler to remove duplicates and update the default assigned employee.

“powerful reporting and job tracking

Pros

Running reports is really simple, the search tools work well and keeping track of jobs across the facility is simple. Of all the job-tracking systems I've used, this is the one I prefer the most.

Cons

Honestly I don't have any complaints about FacilityONE. It's an excellent job-tracking software.

“Blueprints and pm tools shine

Pros

Having our blueprints built into the software is a really useful feature. Being able to pull up the prints and toggle layers on and off is especially helpful. The work order and preventive maintenance functions have also worked well for us. Anytime we need help updating or adjusting PMs, the support team has been excellent.

Cons

Since I'm not a heavy user of the system, there are definitely parts of it that do more than what I personally use. When I need extra reports and can't sort it out on my own, I usually email support and we go through it together in a GoTo meeting.

“smartprints and work orders shine

Pros

Moving through the system is simple. It's quick to add workers, assign work orders and complete them and I really love the new, simpler way to access our smartprints.

Cons

I really haven't run into anything to dislike about FacilityONE. They keep making improvements and are also very responsive whenever you share feedback or input.

“Powerful search results

Pros

Even with just a tiny bit of information in the Search box, it pulls up a list of similar work orders right away. Most of the time, what I need shows up within the first few results which makes finding things really convenient.

Cons

Unity takes quite a few steps to complete a work order and that can feel a bit drawn out. Legacy was more simple since everything was on one screen so you could just start at the top and work your way down.

“accurate pm scheduling tools

Pros

The PM scheduler and editor is one of the features we rely on most especially since it can automatically generate work orders for either our internal team or outside contractors.

Cons

At the beginning FacilityONE felt a little confusing and wasn't the easiest system to navigate. Over time though, the improvements they've made along with helpful customer support have made it much easier to learn and now it's become a valuable part of our daily workflow.

“Real-time work orders

Pros

Managing multiple asset types and system categories is handled really well. UNITY gives us real-time work order tracking and the reporting is flexible enough to cover just about any data scenario we need. It has also helped us align our preventive maintenance tasks very successfully with Joint Commission requirements.

Cons

The icons and dashboards still have room for improvement. That said FacilityONE is already in the process of enhancing the dashboards.

“helpful maintenance and inventory control

Pros

It handles time and material tracking really well, along with equipment management and depreciation. Inventory control is solid, preventive maintenance is well covered and managing work orders feels very simple. Vendor management is also a strong part of the platform.

Cons

I haven't run into any cons so far.

“flexible search with full history

Pros

being able to customize my request and add or remove the fields I want to focus on, including narrowing down the time period I'm researching is pretty helpful. The search function also gives me a complete history of what I need which makes finding information much more helpful.

Cons

There are still a few areas I'm not as comfortable with especially Equipment Management and setting up and assigning PMs, mostly because I haven't had enough hands-on experience with those functions yet.

“User-friendly training advantage

Pros

One thing that really works well with FacilityONE is how user-friendly it is, even for people who aren't very computer savvy. Getting new team members trained doesn't take long because the software is simple to use.

Cons

On the admin side my biggest frustration is the converter tool. Because of restrictions from our IS department on what can be installed on a computer, I don't have the required Java version to run it. It would be much better if this were updated to work with a newer version of Java.

“staff adoption and powerful tools

Pros

The platform is simple enough that our staff has become just as engaged with its functionality as management is which says a lot about how usable it is.

Cons

The search tools and reporting features are so powerful that it's easy to lose time exploring everything they're capable of doing.

“smartprint access anywhere

Pros

Having SMARTPRINT combined with the work order system makes it possible for facility teams to do more than just monitor maintenance and staff. From virtually anywhere, they can pull up drawings tied to equipment, work orders and service history right from the palm of their hand.

Cons

Connection from a work order to the related equipment on the drawings could feel more smooth. Also, once the UNITY platform is fully refined, it should give facility teams even stronger control over their equipment, assets, work orders, employees and overall facilities.

“Support shines!!

Pros

Our team relies heavily on two standout parts of this software: the SmartPrint interactive floor plans and the work order management system. Both have become essential to how we handle daily operations. FacilityONE also backs the product with excellent customer support, from the initial setup and training to continued education, ongoing help and attentive customer care. The platform is powerful, practical and well suited for everyday operational needs and I believe most organizations would be very happy with what it offers.

Cons

The system is updated regularly to improve navigation but those changes can occasionally cause some frustration for users while they adjust.