Melisa C.
Pharmaceuticals, N/A employees
“service tracking done right”
Pros
Managing equipment records has improved a lot for me with this software. I can quickly update equipment details, track which units need service and review maintenance history whenever I want. Before this, I relied on spreadsheets which often led to mistakes. Now, everything updates properly and I can trust the information more.
Cons
It would be even more helpful if there were an automated notification feature for things like upcoming service due dates.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Aaron B.
Pharmaceuticals, N/A employees
“well-organized with outstanding support”
Pros
Everything is well organized in the system and I've had a very good experience with customer support. My contact person has been knowledgeable and helpful whenever I needed assistance. It's also simple to use and I find that it encourages better work habits.
Cons
Entering all the information took a bit of time since we had to compile everything first.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Pharmaceuticals, N/A employees
“organized compliance and flawless tracking”
Pros
During a vendor audit for FDA compliance, I was impressed by how well-prepared everything was. Their documentation and quality systems were very organized and they passed without issues which gave me confidence in using them. Since then, I've been using it for maintenance tracking and the results have been consistently reliable.
Cons
One thing that could make it even better would be offering more modules especially for features like a full-scale Quality Management System. That said for a company our size, the calibration, validation and maintenance tracking capabilities are enough for what we need right now.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Charlie C.
Pharmaceuticals, N/A employees
“Simple maintenance tracking”
Pros
After using the software for a few months to manage both preventive and corrective maintenance, I've had a very positive experience. The training provided at the start helped me and my team get comfortable quickly. The interface is easy to understand and I find it simple to navigate. Whenever I have questions, the support team responds quickly and genuinely tries to help. I also like that the setup guides me clearly through each step.
Cons
One small inconvenience is that on the equipment page, you can't open a specific item by double-clicking it from the spreadsheet. Instead, you have to use the VIEW button to get there. That said, it's only a minor issue and doesn't really affect the overall experience with the software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ryan C.
Not Specified, N/A employees
“fantastic setup and support”
Pros
Getting started was quick for me and daily use has stayed simple. My team needed very little training, support has been excellent and the cost is affordable. It also helped us stay organized right from the beginning.
Cons
Nothing to complain about.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
