Hubtiger Reviews

Pros

After moving from the QuickBooks Legacy Point of Sale system to Lightspeed X, we needed a work order solution that could connect with Lightspeed during the transition. The Hubtiger team has been extremely helpful in working with me to create a suitable workaround that should meet our needs very well. The customer care rep spent 90 minutes with me this afternoon which I really appreciated.

Cons

Unfortunately Hubtiger itself will not work for our specific use case alongside the Lightspeed point-of-sale software. Please refer to the pros section above.

Pros

Managing resources with Hubtiger feels much more visual and simple. It takes the manual effort out of messaging and keeping clients updated at every stage so now we just update the workflow once and the customer is notified immediately, right on the spot.

Cons

The team is responsive, open to feedback and consistently rolls out new features on a regular basis which has been really impressive.

Pros

Hubtiger does a really good job of supporting my whole business in a simple and efficient way which is what I appreciate most about it.

Cons

Honestly there's very little to complain about. Whenever I think of features that could help me or other users, I send the suggestions over and the team is usually very responsive. It really feels like they stay closely in tune with the product and keep improving it.

Pros

One of the biggest game changers for our service department has been the strength of the work-order/job card system and how clearly it lets us give riders detailed quotes or different quote options for their bikes. We're getting approvals within seconds now and it's helped us build much stronger relationships with customers because they're included in the process instead of feeling left in the dark or caught off guard.

Cons

The only thing I'd really want more of is better how-to documentation for setting up and using some of the Hubtiger features we haven't fully tapped into yet. It's packed with features and we could definitely be using it to a much greater extent. The chat and email support are okay but as a bike mechanic, I'd really benefit from proper manuals, documentation or even video walkthroughs :)

Pros

Our workshop has been transformed by the number of features this software offers. The visual calendar is much better to manage, technician availability is clearer and the sync and integration with our PoS has cut down a lot of double handling. Being able to message customers directly, with all communication stored inside the job record, has been fantastic as well.

Cons

The area that still needs work is developing customised reporting for workshop management.

Pros

After more than two years of using Hub Tiger, the feature we rely on most is being able to communicate with clients through different types of media. That's something we really value and wouldn't want to be without. On top of that, the care and support from the Hub Tiger team has been excellent. Whenever I have a question, I can expect a response within a reasonable time and the answers are always helpful and encouraging. I've never felt uncomfortable asking anything.

Cons

Like any system there are always areas that can still be improved over time. Even so, as a service management platform, it is the best one I have used in the past 30 years. That comes from someone who has worked with a range of bicycle service management systems over the years.

Pros

Having this in place takes a lot of stress out of the day-to-day work because it makes the whole process much more convenient. Instead of spending ages on phone calls trying to plan things with customers, they can handle the scheduling themselves. It also helps a lot when a bike is ready for collection or when any other update needs to be sent since everything can be done by text. That saves valuable time and makes working hours far more efficient.

Cons

One issue we do run into is going over our text limit quite often. That said after raising it with the team, we started working on a solution right away.

Pros

Storing every customer's service history in one place has been a huge advantage for us and the platform itself is extremely easy to use.

Cons

N/A

Pros

this tool has completely changed how I handle work orders and stay in touch with customers. The automated communication works really well and having quotes shown digitally makes the whole service process more transparent for customers. We've also saved a lot of time by using SMS instead of making phone calls. On top of that, attaching files to work orders is very simple.

Cons

The integration side could be better. I regularly end up waiting for the software to sync with my point of sale system which can be frustrating. I'd also like to see more options for customizing repair statuses.