Last Updated
Overview
ky2help delivers enterprise service management, enabling organizations to digitize and standardize business processes across all service chains. Despite some users reporting poor display options in the knowledge base, its features, like process mapping, justify the investment. Overall, ky2help is a compelling choice for enterprises seeking reliable process control.
Overall Rating
Based on 21 users reviews
4.3
Rating Distribution
Positive
90%
Neutral
10%
Negative
0%
Starting Price
Custom
ky2help Specifications
- Incident Management
- Maintenance Logs
- Dashboards
- Facilities Maintenance
What Is ky2help?
ky2help provides highly scalable service management, serving as a central solution for efficiently handling all company-wide processes. It is specifically designed to map complex workflows, ensuring reliable process control within service-intensive organizations. The platform standardizes complex supply chains through capabilities such as incident and contract management, ensuring more efficient resource allocation across the organization.
ky2help Pricing
Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
ky2help Integrations
The platform integrates with multiple systems, including:
- SAP
- Microsoft Teams
- Microsoft PowerBI
- ONEiO
Who Is ky2help For?
Ky2help software caters to various industries and sectors, including:
- Marketing
- Information technology
- Advertising
- Construction
- Automotive
- Public administration
Is ky2help Right For You?
ky2help might be an ideal choice for service-intensive enterprises requiring robust, arbitrarily scalable digitalization and superior compliance. The software is ISO 27001 certified, ensuring the protection of confidential and sensitive user data. With complete ITIL process mapping and security measures like data encryption in transit, ky2help offers the flexibility and framework needed to transform service quality across your entire business.
Still doubtful if Ky2help is the right platform for you? Contact our customer support team at (661) 384-7070, who will clear up any doubts and help you make an informed decision.
ky2help Features
Supplier Management
ky2help features supplier management tools to ensure control over external dependencies vital for service delivery and maintaining asset integrity. The module monitors relevant contracts, manages license compliance, and tracks costs associated with third-party services, ensuring service level agreements are upheld while mitigating operational risks.
Incident Management
The system ensures rapid service restoration by efficiently handling interruptions and resolving issues promptly. It centralizes all incoming tickets, uses a comprehensive knowledge base for rapid solutions, and provides simplified escalation to human agents when needed, boosting service desk efficiency.
Service Request Management
ky2help software enables digitalization and standardization of routine service demands across the enterprise. It oversees the entire request lifecycle, ensuring defined service workflows are enforced, minimizing manual effort, and elevating service quality for all support processes.
Measurement And Reporting Management
The software delivers performance data, enabling managers to track key performance indicators and service level adherence. It enables users to define automated report schedules and customize dashboard views to monitor resource utilization, fostering continuous service improvement through data-informed decisions.
Release Management
This functionality provides systematic governance over deploying new services or significant technical updates into production environments. It expertly coordinates planning and scheduling, guarantees successful deployment with limited service disruption, and maintains configuration integrity by tracking all related dependencies.
Pros And Cons of ky2help
Pros
Boosts workflow connectivity
Ensures smooth issue resolution
Adapts easily to business needs
Cons
Lacks detailed documentation
Customization can be improved
ky2help Reviews
Total 21 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars38%
4
Stars52%
3
Stars10%
2
Stars0%
1
Stars0%
Share your experience
Lara K.
Banking, N/A employees
More than a year
“flexible ticket administration”
Pros
What I especially like is how many options the ticketing system gives me to manage things independently. It is flexible and can be adjusted to fit our specific requirements quite well.
Cons
One thing I like a bit less is that the system is very process-driven overall so it takes some time to get used to at the beginning.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Marco S.
Architecture & Planning, N/A employees
More than a year
“Customizable and simple tool”
Pros
This software is very flexible in my experience and fully ITIL-compliant. I really like how well I can adjust processes and forms to match our internal workflows. The platform feels stable and Kyberna's support has been reliable, with quick and competent responses whenever needed.
Cons
The large number of configuration options can feel a bit overwhelming at the beginning. On top of that, the administration side does require some time to learn properly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marco L.
Research, N/A employees
More than a year
“powerful ITIL coverage”
Pros
It fully supports ITIL processes which makes it easier for me to introduce new workflows. I also find BPMN 2.0 very helpful and from my side, it's simple to understand and use when building processes.
Cons
In some areas it can feel quite complex because of the many configuration options. Roles and permissions are also fairly tough especially when one person needs to handle multiple roles.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Frequently Asked Questions
Who are the typical users of ky2help?
Typical users include people working in several industries, such as automotive, construction, marketing, public administration, information technology, and advertising.
What other apps does ky2help integrate with?
It integrates with Microsoft PowerBI, ONEiO, SAP, and Microsoft Teams.
Does ky2help offer an API?
Yes, it offers a REST API to its users.
What language does ky2help support?
It supports multiple languages, including English, German, Italian, and French.
What types of pricing plans does ky2help offer?
The vendors offer a one-time ky2help cost of €20,000. Get a flexible ky2help pricing quotation today.
What level of support does ky2help offer?
It offers various support options, including phone, email, and customer portal.
Does ky2help have a mobile app?
Yes, the software offers a mobile app available on iOS and Android devices.