Total 39 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

51%

4

Stars

41%

3

Stars

8%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

J

Josh

Accounting, 51-100 employees

Less than a year

4.0
May 2022

LLumin Review

Pros

The application is easy to use and integrates well with the mobile app. As my company continues to refine its skills with the system, it promises to operate seamlessly with minimal manual effort. The reporting function is especially beneficial for month-end reports and inventory tracking.

Cons

Improvements are necessary to ensure accurate inventory valuation reporting (FIFO, LIFO, WAC).

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

J

Joni

Renewables & Environment, 11-50 employees

More than a year

4.0
May 2022

Llumin Elite

Pros

I love that it's cloud-based, making it accessible from anywhere. Once you're familiar with Llumin, navigating through it is quite straightforward. The extensive historical data stored allows for easy review of past work.

Cons

There's a lot of clicking involved, and some windows could be larger.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

10

Functionality

8

R

Randie

Oil & Energy, 51-100 employees

More than a year

5.0
May 2022

Using Llumin since 2011

Pros

It's very adaptable to our business needs and customer-friendly.

Cons

Not much to complain about. Issues are resolved very quickly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Ron

Utilities, 51-100 employees

More than a year

4.0
May 2022

LLumin Review

Pros

The interface is intuitive, with a wide array of features available for asset tracking and management.

Cons

I'd like a better way to view historical items, such as closed work orders.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

E

Eric

Oil & Energy, 51-100 employees

More than a year

5.0
May 2022

Using Llumin as a Maintenance Tool

Pros

I like how simple it is to track parts during repairs. The Item Reorder List is invaluable once you've set minimum inventory requirements and reorder triggers, it ensures parts are always available when needed.

Cons

Using Llumin frequently and extensively makes it very intuitive. However, occasional users struggle to navigate the system to locate parts or create work orders.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

J

Jeff

Oil & Energy, 51-100 employees

More than a year

5.0
May 2022

Awesome CMMS and Great Support

Pros

I enjoyed using the mobile capabilities to access our CMMS from anywhere with an internet connection. The software is highly intuitive and capable. It operates seamlessly and performs quickly.

Cons

We haven't fully explored the mobile capabilities of the software yet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Michael

Utilities, 1-10 employees

More than a year

4.0
May 2022

Experience with LLumin since 2008

Pros

The software was easy to grasp and integrate seamlessly with our operations. The startup support from LLumin was excellent, and their remote assistance has been effective.

Cons

The distance between our site and the home office can be challenging.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

J

Joel

Renewables & Environment, 11-50 employees

Less than 6 months

5.0
April 2022

LLumin

Pros

The ease of use, implementation, and customization for risk management, routine work, and PMs is commendable.

Cons

I haven't encountered any drawbacks so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Rhichard

Building Materials, 500+ employees

More than a year

5.0
April 2022

Llumin up quickly, user freindly and a world class support team A+ !

Pros

The dashboards and the ability to customize the software to suit our needs are standout features. Reporting is straightforward and adaptable.

Cons

I can't think of any negatives. If there's something we don't understand or want to change, the Llumin team is always there to assist us every step of the way.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

N

nikolas

Sporting Goods, 101-500 employees

More than a year

5.0
April 2022

Best service

Pros

I find it easy to navigate, and the customer service is responsive whenever I need assistance.

Cons

There's not much about Llumin's functionality that I dislike. Perhaps minor improvements, like closing old purchase orders directly from the PO finder screen.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 51-100 employees

More than a year

5.0
April 2022

User Friendly For All!

Pros

The system's simplicity means nearly anyone can use it effectively.

Cons

Some features on the project side could use improvement.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

A

April

Mining & Metals, 500+ employees

Less than a year

5.0
April 2022

LLumin for the Win!

Pros

We selected this software primarily for managing our fleet/rolling stock and stationary plant assets. It allows us to categorize and visualize assets in ways that align perfectly with our operational needs. The workflow engine and dashboards have significantly improved our ability to notify and communicate about work status.

Cons

It's a bit complex to answer. Every software has its limitations since they aren't tailored specifically to our processes. However, we've minimized these issues, often finding that our internal processes were overly complicated. Once streamlined, we expect fewer issues. We're still in the initial phase with plans for additional features across 60-plus sites.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

B

Brandon

Utilities, 500+ employees

More than a year

4.0
April 2020

City of Brandon

Pros

We decided to continue using LLumin because of its small business-friendly environment. Working with the LLumin team is always positive, especially with the work order and PM features we appreciate.

Cons

Some team members who don't use the software regularly struggle with work order completion or using the asset finder.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

D

DEE

Food Production, 500+ employees

More than a year

5.0
March 2020

Easy to use / Lots of data

Pros

Our end users, many of whom aren't very tech-savvy, have adapted well to the program. They can use it independently without needing constant retraining or assistance.

Cons

A more detailed audit trail is needed. While we can see basic changes, individual field modifications aren't clear.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

R

REGINA

Oil & Energy, 11-50 employees

More than a year

3.0
October 2019

Avid User

Pros

Creating purchase orders, projects, work orders, and managing items is straightforward with this software.

Cons

Each update seems to introduce new issues elsewhere. I find the reporting tool challenging to use, so I often rely on LLumin to create reports for us. It would have been beneficial to gather customer feedback before implementing this update.

Rating Distribution

Ease of use

4

Value for money

6

Customer Support

4

Functionality

8

C

Corey

Renewables & Environment, 11-50 employees

Less than 6 months

5.0
October 2019

Llumin

Pros

The functionality and support from LLumin are excellent.

Cons

There have been a few bugs affecting workflow, but they've been promptly resolved. The offline user feature is costly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Armando

Food Production, 51-100 employees

More than a year

4.0
October 2019

Mataur Valley Milk Llumin Experience

Pros

I'm impressed with how the system's functionality has advanced compared to other CMMS platforms I've used. Features like condition-based triggers, automatic work order creation, and integration with other systems are highly beneficial. The support from LLumin experts has been outstanding.

Cons

One area where I'd like LLumin to improve is the reporting functionality. While the features are great, making it easier for end-users to generate reports with a simple selection process would be beneficial.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Shaun

Utilities, 51-100 employees

More than a year

5.0
October 2019

Huge improvement over version 4!

Pros

LLumin has made significant strides in modernization and usability with the implementation of HTML5. The cross-platform support is a huge advantage for our organization. Navigating through interfaces is intuitive and easy to learn.

Cons

Some GIS implementation features are somewhat lacking, but they haven't significantly hindered us.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Richard

Construction, N/A employees

Free Trial

4.0
November 2013

eRPortal CMMS at TenCate Geosynthetics

Pros

It's user-friendly, putting all functionalities under your control. Its integration with SCADA systems for real-time maintenance based on equipment conditions is particularly noteworthy.

Cons

We've faced challenges with the mobile module. Despite testing various devices in the past, operational consistency from a user perspective has been an issue. Using the full eRPortal version on a Windows tablet has proven to be the most reliable solution we've found.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8