Total 51 reviews

3.9

All reviews are from verified customers

Rating Distribution

5

Stars

18%

4

Stars

59%

3

Stars

20%

2

Stars

4%

1

Stars

0%

Satisfaction score

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Not Specified, 500+ employees

More than a year

3.0

Maintimizer manipulation

Pros

Inventory tracking and work order/PM tracking are Simple.

Cons

Once data is entered for a machine or inventory item, it's permanent. The software is built on SQL Server, limiting the ability to make changes in certain areas. Departing users' records remain indefinitely, as do old machinery parts, even after updates.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

D
DS

Biotechnology, 11-50 employees

Less than 6 months

5.0

Multi faceted

Pros

An intuitive asset and inventory management software available in various plans to suit different needs.

Cons

I can't find any drawbacks with this management and maintenance software.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

8

A
Alexander

Utilities, 11-50 employees

Less than 6 months

4.0

Helpful and user friendly

Pros

The software stands out for its ease of use and setup, along with its numerous useful features.

Cons

The software meets my needs adequately, although there's room for improvement on the mobile platform to enhance user experience.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

K
Kensei

Electrical/Electronic Manufacturing, 500+ employees

More than a year

4.0

many features,

Pros

It provides many options such as timekeeping, cost center tracking, parts lists, parts orders, communication, and preventative maintenance.

Cons

Its effectiveness depends on industry-wide utilization. If certain options are restricted by the administrator or if it's underutilized for communication, its potential remains untapped. It's essential for multiple users to engage with it for optimal effectiveness, rather than relying solely on individual usage.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

W
William

Transportation/Trucking/Railroad, 500+ employees

More than a year

3.0

Use this every day and it seems things get changed at times making task more difficult.

Pros

There's ample space to enter information for easy retrieval later. I find the homepage layout particularly convenient.

Cons

Locating certain fields for data entry can be challenging, and there are issues with selecting dates from the calendar.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

6

Functionality

8

W
Wesley

Facilities Services, 11-50 employees

More than a year

4.0

Up and running in no time

Pros

The pricing is reasonable, and I found it easy to set up. Whenever I've needed assistance, support has been reliable.

Cons

Certain sections of the program pose challenges, and the instruction manual isn't very helpful. However, the support is reliable when contacted.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

8

W
William

Automotive, 500+ employees

More than a year

4.0

System is user friendly and easy to use

Pros

Maintimizer offers a Direct interface, and all menu options are well-organized. The inventory management function is also intuitive.

Cons

The PM system lacks additional functions. It would be beneficial if it prompted users to close older PMs when multiple overdue PMs exist for the same item.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

10

Functionality

7

J
Jake

Mental Health Care, 500+ employees

More than a year

4.0

Quick to respond to issues, feature-rich solution.

Pros

There's a wide array of options and features available. Support responds promptly to tickets, and the web-based portal allows convenient access from various devices.

Cons

The mobile platform is not particularly intuitive, and MS tablet PCs underperform. After disappointing experiences, we shifted from mobile licensing to using the web portal on iPads. Support responses sometimes implied that issues were unique to our setup. A more modern GUI would be preferable.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

T
Todd

Semiconductors, 101-500 employees

More than a year

4.0

Entering WO's into system, and giving out Pm 's to Techs on a daily basis.

Pros

Once you input the correct information, it becomes easier to navigate, although there are some drawbacks, such as incorrect PM dates in the search/update function.

Cons

PM dates or assigned craft aren't readily visible on the search/update screen, causing inconvenience. Additionally, the auto-email function doesn't effectively relay WO statuses to the department.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

K
Kimberly

Printing, 51-100 employees

More than a year

4.0

Good experience

Pros

It provides the ability to maintain a comprehensive history, generate reports, and establish preventive maintenance programs effectively.

Cons

The software fails to prompt if a part number already exists when entering a new one, resulting in redundant data entry. Date entries must adhere to a specific format, lacking auto-correction for abbreviated years.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Not Specified, 500+ employees

More than a year

4.0

Decent software, but not as customizable as we need.

Pros

Inventory control offers versatility, permitting modifications by technicians and administrators alike. Establishing and overseeing the PM timetable is quite simple.

Cons

Once entered, information cannot be deleted, leading to cluttered parts lists even when parts are replaced.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

A
Anonymous

Not Specified, 500+ employees

More than a year

5.0

MaintiMizer is a great CMMS.

Pros

It has all the necessary features, and it's effortless to use. Tracking time and costs for assets is straightforward, and both technical and non-technical staff find it easy to navigate. The technical support team is exceptionally friendly and familiar with our needs.

Cons

Despite some past issues, MaintiMizer's staff has promptly addressed our concerns. The current version functions smoothly for us.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
Michael

Not Specified, N/A employees

More than a year

4.0

Simple system, customer service is good. Does what most people look for in a system.

Pros

Having used various CMMS software throughout my career, I find this one meets most requirements at a reasonable price. Service and communication from Ashcom have been exceptional.

Cons

Certain software features require additional steps or are challenging to use, like work order assignment. Occasionally used functions are difficult to locate.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

10

Functionality

7

R
Ron

Education Management, 101-500 employees

More than a year

3.0

It has been good, very helpful when I call and need help, training has been great

Pros

It effectively tracks work orders, PMs, and assets, providing insights into real costs and inventory management. The inventory aspect offers useful reorder metrics.

Cons

Finding specific functions within the program can be challenging, leading to confusion among users. Proper training is essential for effective use.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

8

T
Taylor

Automotive, 51-100 employees

More than a year

3.0

Customer support is great and has a very quick response.

Pros

The system accurately logs the required data, accessible through the right queries.

Cons

Data entry and querying require precision; otherwise, obtaining desired data becomes challenging and time-consuming.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

10

Functionality

4

J
Jill

Not Specified, N/A employees

More than a year

4.0

For the most part the software does what it is intended to do.

Pros

It's user-friendly for guest users, with readily accessible information. Staff from different departments quickly grasp its functionality.

Cons

The reporting process feels cumbersome, often failing to provide required information promptly. Additionally, occasional website stalls hamper usability.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

8

Functionality

7

A
Anonymous

Not Specified, 500+ employees

More than a year

4.0

I found it fairly easy to navigate the system

Pros

The system's simplicity in understanding and data input, along with clear role definitions, makes it a valuable tool when correctly set up.

Cons

Making changes can be tedious, especially if the initial setup wasn't done correctly. However, Ashcom provides assistance with modifications.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

L
LaVerne

Automotive, 51-100 employees

More than a year

4.0

Clas room , hands on training is the best way to learn the system. The manual is not very good

Pros

The search and save options are simple, and the customer support team is friendly and easy to communicate with.

Cons

Correcting or removing items entered in error isn't straightforward, which could be improved in future updates.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

S
Shelley

Education Management, 500+ employees

More than a year

4.0

I've used Maintimizer for 26 years and we currently are using the web version

Pros

Its affordability stands out, especially compared to other CMMS systems offering similar features at a higher cost.

Cons

Improved customer support and accessible online training via webinars would enhance the training experience.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

B
Brian

Not Specified, N/A employees

More than a year

5.0

great product to use

Pros

It's well-equipped for comprehensive tracking and offers various tools for daily use.

Cons

Some dropdown menus could be more intuitive, particularly for new users, to streamline navigation.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10