MAPCON Reviews
Total 56 reviews
4.2
All reviews are from verified customers
Rating Distribution
5
Stars36%
4
Stars52%
3
Stars11%
2
Stars2%
1
Stars0%
Satisfaction score
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Brent
Biotechnology, 101-500 employees
More than a year
“Mapcon Review
Pros
Easy to navigate with great support when required. The training courses are beneficial.
Cons
I'd like to see a back button instead of an exit button.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Debbie
Arts and Crafts, 500+ employees
More than a year
“MAPCON REVIEW
Pros
I like how easy it is to schedule preventive maintenance and the automated scheduling feature. Even when I'm away, PMs are generated seamlessly, ensuring nothing slips through the cracks. The handheld devices are excellent for technicians to manage and complete their work orders directly on site.
Cons
Although the PM scheduling is useful, it doesn't support a rotating resource schedule. Scheduling PMs for seasonal tasks is also challenging. If tradesmen close their own work orders, you can't assign multiple people to one work order, because once one person closes it, it closes for everyone, causing tasks to be forgotten. Multiple work orders have to be opened for the same job and assigned individually. Additionally, the program feels compartmentalized. I should be able to open, edit, and close a work order from the same screen. It's not very intuitive in many areas.
Rating Distribution
Ease of use
4
Value for money
8
Customer Support
10
Functionality
10
Anonymous
Not Specified, 51-100 employees
More than a year
“Great Software
Pros
Simple to set up and easy for my maintenance team to use.
Cons
It could be easier to switch between windows.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jamie
Oil & Energy, 51-100 employees
More than a year
“Maintenance Manager
Pros
Easy to handle for daily maintenance work management.
Cons
Sometimes it's difficult to navigate when trying to gather reports.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Cathy
Automotive, 101-500 employees
Less than a year
“mapcon at work
Pros
I like that almost everything we need is located in one place.
Cons
The search feature doesn't always pull up items on the first try but does on subsequent searches.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
10
Functionality
8
Mohammed
Computer Software, 1-10 employees
More than a year
“Why MAPCON
Pros
I find it easy to navigate, filled with functionalities, and equipped with numerous modules. It operates swiftly without demanding substantial processing power. It's advantageous in many aspects, offering limitless requests, seamless email-to-work request transfers, and an efficient scheduler.
Cons
The cost varies based on the number of assets or locations, but it remains reasonably priced.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Megan
Oil & Energy, 51-100 employees
More than a year
“Mapcon review
Pros
It sends purchase orders to vendors automatically and seamlessly integrates invoices with our accounting system.
Cons
The reporting functionality is poor. It's tough to retrieve information for a specific date.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
6
Functionality
8
Ryan
Construction, 51-100 employees
More than a year
“Great Facilities Maintenance
Pros
The customer support remains consistently reliable. The support team is as dependable as the software's performance.
Cons
I wish the software included a rental feature.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Anonymous
Not Specified, 51-100 employees
Less than a year
“Mapcon is working for us.
Pros
It lets you store a lot of information and access it quickly and effortlessly.
Cons
I regret not starting to use it earlier.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Marshall
Oil & Energy, 51-100 employees
More than a year
“MRO inventory control
Pros
Provides a range of features that are available for use.
Cons
It's not very straightforward for beginners.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
10
Functionality
10
Bob
Electrical/Electronic Manufacturing, 51-100 employees
More than a year
“Best system I have ever used.
Pros
I find this software exceptionally intuitive. Participating in the annual conference provides an opportunity to engage with actual users and gather insightful suggestions and strategies to integrate into your setup.
Cons
I'm using the lite version, and upgrading seems like it will require some adjustment.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Cassandra
Industrial Automation, 11-50 employees
More than a year
“Operations Administrator
Pros
I like how easy it is to use, and we encounter no difficulties.
Cons
So far, there hasn't been anything we dislike.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
10
Functionality
8
Anonymous
Not Specified, 500+ employees
More than a year
“Not for all manufacturing companies
Pros
Implementing it from the start in your company is ideal because it has a robust capacity to handle all management aspects, including maintenance, human resources, supply chain, and asset management.
Cons
If you already use management software in any area, it doesn't allow integration with them.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Chuck
Electrical/Electronic Manufacturing, 51-100 employees
Less than 6 months
“Easy to deal with but hard to navigate
Pros
It's affordable, and the company was easy to work with. The demo was an excellent way to evaluate the software before purchasing.
Cons
It's challenging to navigate. The initial setup is quite complex. It becomes easier with use, but it's not very intuitive.
Rating Distribution
Ease of use
4
Value for money
8
Customer Support
6
Functionality
8
Anonymous
Not Specified, N/A employees
Less than a year
“Positive experience
Pros
As an admin, I've always had excellent support from the vendor, who is very responsive and helpful. Our end users loved MapCon because it was intuitive and simple to use.
Cons
The software had many elements that used outdated technology and an old-fashioned look. However, it seems they are transitioning to a more modern application model.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Anonymous
Not Specified, 500+ employees
Less than a year
“Slightly complex, but overall excellent peice of software.
Pros
I like that you have to identify who is making a request in the system, which is very helpful in a large company for knowing who to contact if there are any issues or questions. The management of work and task allocation is a standout feature, and I highly recommend it for this reason alone.
Cons
I personally find this software rather complicated. It took me a while to understand all its features. I didn't realize there was a proper training course available, which might have helped me avoid struggling.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
8
Functionality
8
Anonymous
Not Specified, N/A employees
Free Trial
“easy way to control your maintenance program
Pros
It's a great concept for managing maintenance and remembering every detail. It has been very helpful for my team.
Cons
The price is a bit high, and the software isn't easy to use. You need to invest time to learn it.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Chad
Not Specified, N/A employees
More than a year
“Very beneficial for all your preventive maintenance needs
Pros
The ability to track maintenance history for each asset on-site allows us to replace problematic assets, minimizing downtime.
Cons
This software is very intricate and not straightforward. You'll need to contact the support team for help until you understand how it works.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Mickey
Not Specified, 51-100 employees
More than a year
“Great for ISO/TS compliance
Pros
I value the simplicity of the reporting tools, the ability to schedule preventive maintenance tasks, and how they're automatically sent to my email once they're scheduled by the system.
Cons
The software is somewhat hard to navigate for newcomers. I strongly recommend purchasing the additional training from MAPCON for the system administrator.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Hector
Electrical/Electronic Manufacturing, 101-500 employees
More than a year
“Mapcon is a Great Software for Industrial Maintenace
Pros
It's easy to use and a very powerful application.
Cons
Somewhat on the pricey side.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
10
Functionality
8