- Home
- CMMS Software
- MAPCON
Reviews
MAPCON Reviews
56 Review(s)
Overall Rating
4.2
56 Review(s)
Rating Distribution
5
(20)
4
(29)
3
(6)
2
(1)
1
Satisfaction Score
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.2
56 Review(s)
Rating Distribution
5
(20)
4
(29)
3
(6)
2
(1)
1
Satisfaction Score
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Filters
Ratings
Provider Size
Time Used
Sort by:
Used in college for a trail
Used in college for a trail
Pros
The mobile features work well across smartphone, notebook, and desktop devices.
Cons
It's somewhat unclear what exactly it does. My college accounting professor suggested using it to track assets. However, he eventually found it difficult to teach with, so he switched, and I didn't learn much about it.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Lora
Retail, 1-10 employees
November 2021
Easy set up and use with world class support
Easy set up and use with world class support
Pros
As someone responsible for setup, upgrades, and support, I like the excellent support. Over the years, updating the server and getting this product back up has been straightforward. They even offer remote assistance at no charge, and having in-house developers is a significant advantage in my opinion.
Cons
Since it's Java-based, Java updates can cause problems. It runs on SQL, which can stress a server if it shares resources, but the product is lightweight, and you can run many other applications on the same server.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Randy
Automotive, 500+ employees
More than a year
January 2020
Good work management program
Good work management program
Pros
I'm really impressed by Mapcon's exceptional customer support. The software handles equipment and personnel management seamlessly.
Cons
It has a steep learning curve. This isn't a plug-and-play program; it takes a lot of time to master.
Ease of use
7
Value for money
10
Customer Support
8
Functionality
10
Aaron
Oil & Energy, 51-100 employees
More than a year
December 2019
Huge Benefits For Our Maintenance Team And Fantastic Support
Huge Benefits For Our Maintenance Team And Fantastic Support
Pros
The support is phenomenal, very cooperative, and knowledgeable about their product.
Cons
It has a very traditional appearance. While that doesn't bother me, some users expected a more modern, stylish look.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Not Specified, 500+ employees
More than a year
March 2019
So easy to use you will never have to call support
So easy to use you will never have to call support
Pros
I love how intuitive it is, at such a low monthly rate. What I appreciate the most is the option to purchase the software outright. No monthly fees if you decide to buy it after a free trial. I've recommended this to many clients recently because of its simplicity and purchasing option.
Cons
If it isn't broken, don't fix it. In my short time using this software, I haven't found anything I dislike about it. It's simply outstanding.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christopher
Not Specified, 11-50 employees
Less than 6 months
February 2019
Could use some work
Could use some work
Pros
The software is strong and versatile, greatly simplifying inventory management with its extensive range of functions.
Cons
The software could be more intuitive. After five years, I find it easy to navigate, but my team members struggle with the interface. It would be helpful if first-time users could easily find their way around.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Cullen
Oil & Energy, 11-50 employees
More than a year
January 2019
Solid software
Solid software
Pros
Mapcon prioritizes operational efficiency as significantly as, or even more than, accounting functionalities. It's crafted for efficient workflow management.
Cons
Limited customization options without involving Mapcon.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Joseph
Utilities, 500+ employees
More than a year
January 2019
Happy
Happy
Pros
Extremely easy to navigate and a substantial efficiency booster.
Cons
It took me several days to understand and get accustomed to it.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Brian
Construction, 51-100 employees
Less than 6 months
January 2019
Mapcon satisfied client
Mapcon satisfied client
Pros
The software offers numerous functionalities, is implemented smoothly, has a reasonable initial cost, and is straightforward to operate.
Cons
Adding new modules can be costly to unlock the program's full potential.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
8
Frederick
Construction, 51-100 employees
Less than a year
November 2018
love it
love it
Pros
Tracking our equipment and receiving email notifications for due PMs is very efficient.
Cons
Initially, it's a bit difficult to use, but you get the hang of it over time.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
7
adam
Chemicals, 51-100 employees
More than a year
November 2018
Purchasing / Inventory Coordinator
Purchasing / Inventory Coordinator
Pros
Once you grasp it, it makes sense and is easy to navigate. It holds a lot of information.
Cons
You need to remember where to find your information.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Janelle
Oil & Energy, 11-50 employees
More than a year
November 2018
Good Efficient Software Program
Good Efficient Software Program
Pros
The report menu and the ability to create/edit reports to suit everyone's needs were impressive. The menus were very functional and easy to navigate.
Cons
It took some time to learn how to edit and build reports, but their customer service team was incredibly supportive throughout the process.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Anonymous
Not Specified, 51-100 employees
More than a year
November 2018
MAPCON review
MAPCON review
Pros
Managing vendors, procurement, work orders, and requisitions all operate smoothly. I find the MAPCON software straight to navigate.
Cons
Inventory management seems complex, with many areas to address within MAPCON.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Paul
Farming, 51-100 employees
More than a year
November 2018
Hands down, the best CMMS software
Hands down, the best CMMS software
Pros
This software very easy to use. It fulfills all our needs and more. Customer support is exceptional. We liked it so much, we implemented it at another location. It receives high marks from my office building tenants and hotel staff.
Cons
Nothing negative comes to mind. I've had zero issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jason
Commercial Real Estate, 51-100 employees
More than a year
November 2018
Good Value
Good Value
Pros
The simplicity of passing on training to those with no prior CMMS knowledge is excellent.
Cons
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Larry
Transportation/Trucking/Railroad, 101-500 employees
More than a year
November 2018
Great Company
Great Company
Pros
Good customer service and solid implementation.
Cons
No cons; the company has had a good reputation with me for over 11 years.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ray
Oil & Energy, 11-50 employees
More than a year
November 2018
I inherited it
I inherited it
Pros
Technical support staff are generally helpful.
Cons
Navigation and presentation are issues, and Java updates can break things.
Ease of use
4
Value for money
6
Customer Support
8
Functionality
6
David
Utilities, 11-50 employees
More than a year
November 2018
Continuous Improvement
Continuous Improvement
Pros
Linking materials used in preventive maintenance to specific equipment and their locations is very efficient.
Cons
The filter section on the equipment lists needs improvement.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Jomari
Food Production, 500+ employees
Less than 6 months
October 2018
MAPCON LITE
MAPCON LITE
Pros
Mapcon is quite affordable to get started. Adding assets and beginning use is easy. Very intuitive.
Cons
Adding modules can be expensive. Using the LITE version is challenging because many features are designed for the more expensive modules. Many functionalities are unavailable in the LITE version.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Doug
Utilities, 1-10 employees
More than a year
October 2018
Mapcon is a must
Mapcon is a must
Pros
The pricing is unbeatable. It offers everything needed to complete the job.
Cons
Not many drawbacks. Functions are added with each upgrade.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Rick
Machinery, 51-100 employees
More than a year
October 2018
Mapcon Review
Mapcon Review
Pros
Easy to navigate with great support when required. The training courses are beneficial.
Cons
I'd like to see a back button instead of an exit button.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Brent
Biotechnology, 101-500 employees
More than a year
October 2018
MAPCON REVIEW
MAPCON REVIEW
Pros
I like how easy it is to schedule preventive maintenance and the automated scheduling feature. Even when I'm away, PMs are generated seamlessly, ensuring nothing slips through the cracks. The handheld devices are excellent for technicians to manage and complete their work orders directly on site.
Cons
Although the PM scheduling is useful, it doesn't support a rotating resource schedule. Scheduling PMs for seasonal tasks is also challenging. If tradesmen close their own work orders, you can't assign multiple people to one work order, because once one person closes it, it closes for everyone, causing tasks to be forgotten. Multiple work orders have to be opened for the same job and assigned individually. Additionally, the program feels compartmentalized. I should be able to open, edit, and close a work order from the same screen. It's not very intuitive in many areas.
Ease of use
4
Value for money
8
Customer Support
10
Functionality
10
Debbie
Arts and Crafts, 500+ employees
More than a year
October 2018
Great Software
Great Software
Pros
Simple to set up and easy for my maintenance team to use.
Cons
It could be easier to switch between windows.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 51-100 employees
More than a year
October 2018
Maintenance Manager
Maintenance Manager
Pros
Easy to handle for daily maintenance work management.
Cons
Sometimes it's difficult to navigate when trying to gather reports.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Jamie
Oil & Energy, 51-100 employees
More than a year
October 2018
mapcon at work
mapcon at work
Pros
I like that almost everything we need is located in one place.
Cons
The search feature doesn't always pull up items on the first try but does on subsequent searches.
Ease of use
8
Value for money
7
Customer Support
10
Functionality
8
Cathy
Automotive, 101-500 employees
Less than a year
October 2018
Why MAPCON
Why MAPCON
Pros
I find it easy to navigate, filled with functionalities, and equipped with numerous modules. It operates swiftly without demanding substantial processing power. It's advantageous in many aspects, offering limitless requests, seamless email-to-work request transfers, and an efficient scheduler.
Cons
The cost varies based on the number of assets or locations, but it remains reasonably priced.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Mohammed
Computer Software, 1-10 employees
More than a year
October 2018
Mapcon review
Mapcon review
Pros
It sends purchase orders to vendors automatically and seamlessly integrates invoices with our accounting system.
Cons
The reporting functionality is poor. It's tough to retrieve information for a specific date.
Ease of use
6
Value for money
8
Customer Support
6
Functionality
8
Megan
Oil & Energy, 51-100 employees
More than a year
October 2018
Great Facilities Maintenance
Great Facilities Maintenance
Pros
The customer support remains consistently reliable. The support team is as dependable as the software's performance.
Cons
I wish the software included a rental feature.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Ryan
Construction, 51-100 employees
More than a year
October 2018
Mapcon is working for us.
Mapcon is working for us.
Pros
It lets you store a lot of information and access it quickly and effortlessly.
Cons
I regret not starting to use it earlier.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 51-100 employees
Less than a year
October 2018
MRO inventory control
MRO inventory control
Pros
Provides a range of features that are available for use.
Cons
It's not very straightforward for beginners.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
10
Marshall
Oil & Energy, 51-100 employees
More than a year
October 2018
Best system I have ever used.
Best system I have ever used.
Pros
I find this software exceptionally intuitive. Participating in the annual conference provides an opportunity to engage with actual users and gather insightful suggestions and strategies to integrate into your setup.
Cons
I'm using the lite version, and upgrading seems like it will require some adjustment.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Bob
Electrical/Electronic Manufacturing, 51-100 employees
More than a year
October 2018
Operations Administrator
Operations Administrator
Pros
I like how easy it is to use, and we encounter no difficulties.
Cons
So far, there hasn't been anything we dislike.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
8
Cassandra
Industrial Automation, 11-50 employees
More than a year
October 2018
Not for all manufacturing companies
Not for all manufacturing companies
Pros
Implementing it from the start in your company is ideal because it has a robust capacity to handle all management aspects, including maintenance, human resources, supply chain, and asset management.
Cons
If you already use management software in any area, it doesn't allow integration with them.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Anonymous
Not Specified, 500+ employees
More than a year
August 2018
Easy to deal with but hard to navigate
Easy to deal with but hard to navigate
Pros
It's affordable, and the company was easy to work with. The demo was an excellent way to evaluate the software before purchasing.
Cons
It's challenging to navigate. The initial setup is quite complex. It becomes easier with use, but it's not very intuitive.
Ease of use
4
Value for money
8
Customer Support
6
Functionality
8
Chuck
Electrical/Electronic Manufacturing, 51-100 employees
Less than 6 months
August 2018
Positive experience
Positive experience
Pros
As an admin, I've always had excellent support from the vendor, who is very responsive and helpful. Our end users loved MapCon because it was intuitive and simple to use.
Cons
The software had many elements that used outdated technology and an old-fashioned look. However, it seems they are transitioning to a more modern application model.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Anonymous
Not Specified, N/A employees
Less than a year
July 2018
Slightly complex, but overall excellent peice of software.
Slightly complex, but overall excellent peice of software.
Pros
I like that you have to identify who is making a request in the system, which is very helpful in a large company for knowing who to contact if there are any issues or questions. The management of work and task allocation is a standout feature, and I highly recommend it for this reason alone.
Cons
I personally find this software rather complicated. It took me a while to understand all its features. I didn't realize there was a proper training course available, which might have helped me avoid struggling.
Ease of use
6
Value for money
7
Customer Support
8
Functionality
8
Anonymous
Not Specified, 500+ employees
Less than a year
May 2018
easy way to control your maintenance program
easy way to control your maintenance program
Pros
It's a great concept for managing maintenance and remembering every detail. It has been very helpful for my team.
Cons
The price is a bit high, and the software isn't easy to use. You need to invest time to learn it.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Anonymous
Not Specified, N/A employees
Free Trial
April 2018
Very beneficial for all your preventive maintenance needs
Very beneficial for all your preventive maintenance needs
Pros
The ability to track maintenance history for each asset on-site allows us to replace problematic assets, minimizing downtime.
Cons
This software is very intricate and not straightforward. You'll need to contact the support team for help until you understand how it works.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Chad
Not Specified, N/A employees
More than a year
July 2017
Great for ISO/TS compliance
Great for ISO/TS compliance
Pros
I value the simplicity of the reporting tools, the ability to schedule preventive maintenance tasks, and how they're automatically sent to my email once they're scheduled by the system.
Cons
The software is somewhat hard to navigate for newcomers. I strongly recommend purchasing the additional training from MAPCON for the system administrator.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Mickey
Not Specified, 51-100 employees
More than a year
November 2016
Mapcon is a Great Software for Industrial Maintenace
Mapcon is a Great Software for Industrial Maintenace
Pros
It's easy to use and a very powerful application.
Cons
Somewhat on the pricey side.
Ease of use
8
Value for money
7
Customer Support
10
Functionality
8
Hector
Electrical/Electronic Manufacturing, 101-500 employees
More than a year
November 2016
STRIVING FOR EXCELLENCE
STRIVING FOR EXCELLENCE
Pros
The customer service stands out. Initially, I called or emailed frequently. Over time, things got easier, and I didn't need to contact them as often. One day, I even received an email checking in on me since they hadn't heard from me in a while. It's comforting to know they are just a phone call or email away. Mapcon always responds, and if they can't at that moment, they provide another contact. It's reassuring to know someone always has your back.
Cons
It's not me as the coordinator, but those who handle the finances. I'm satisfied with the software and always aim to improve my skills. However, the cost is hard for them to accept.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dawn
Renewables & Environment, 51-100 employees
More than a year
November 2016
Mapcon 8 months in.
Mapcon 8 months in.
Pros
The sending of work requests via email from plant staff.
Cons
Reporting isn't very intuitive and requires a lot of time to manage.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
6
Richard
Electrical/Electronic Manufacturing, 101-500 employees
Less than a year
November 2016
Nice new features and stable interface
Nice new features and stable interface
Pros
The interface accessible via the web.
Cons
Some features and protocols don't align well with our operations at the PO and work order levels.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Ray
Oil & Energy, N/A employees
More than a year
November 2016
Nice Addition
Nice Addition
Pros
The cost and functionality are great. You can choose to house the data or have it hosted.
Cons
It's a bit difficult to start with, but after a quick training session, it became much easier.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Thad
Not Specified, N/A employees
Free Trial
November 2016
MAPCON Maintenance Management Software
MAPCON Maintenance Management Software
Pros
It accomplishes most of what a Maintenance Management program is expected to do.
Cons
I find it challenging to navigate.
Ease of use
4
Value for money
8
Customer Support
6
Functionality
8
Bernard
Utilities, 51-100 employees
Less than 6 months
November 2016
great value
great value
Pros
It's an easy-to-navigate system and offers great value compared to other options I researched. I explored many CMMS software systems before selecting Mapcon, and I'm very pleased with it.
Cons
It wasn't compatible with my current system for transferring files.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
10
jim
Not Specified, 51-100 employees
Free Trial
November 2016
Mapcon Review
Mapcon Review
Pros
It's simple to operate, even for those who aren't tech-savvy.
Cons
I've experienced some issues with compatibility between Windows 10 and Mapcon.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Donna
Biotechnology, 11-50 employees
More than a year
November 2016
Administrator
Administrator
Pros
Due to the software's consistent patterns, teaching new employees the fundamentals of Mapcon is simpler.
Cons
While working on the barcode module, I realized that due to certain limitations, I might not be able to perform all the desired functions.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Ken
Mining & Metals, 101-500 employees
More than a year
November 2016
Just remember, 1-800-223-4791
Just remember, 1-800-223-4791
Pros
I love how everything is interconnected. From the parts in operation to the work done on them and the associated costs, it all ties together.
Cons
It takes some time to get accustomed to it. Also, it's difficult to remember where infrequently used features are located.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
7
Elias
Renewables & Environment, 51-100 employees
More than a year
November 2016
Older Version 5.1SP4
Older Version 5.1SP4
Pros
It is a good system for the price. Systems are only as good as their configuration and data entry planning, and most offer very similar features. This system covers most requirements, but due to the age of our version, it lacks mobility and domain integration. Newer systems offer these features but charge for modules that are included in the older version. Nonetheless, the cost is reasonable compared to other systems, and the company listens and addresses customer issues.
Cons
There are bugs; it sometimes freezes and occasionally corrupts data. Some batch changes don't work consistently. The mobility aspect can be awkward. This could be because of the age of our system, which I can only speak for.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Todd
Newspapers, 101-500 employees
More than a year
November 2016
Filters
Sort by:
Used in college for a trail
Used in college for a trail
Pros
The mobile features work well across smartphone, notebook, and desktop devices.
Cons
It's somewhat unclear what exactly it does. My college accounting professor suggested using it to track assets. However, he eventually found it difficult to teach with, so he switched, and I didn't learn much about it.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Lora
Retail, 1-10 employees
November 2021
Easy set up and use with world class support
Easy set up and use with world class support
Pros
As someone responsible for setup, upgrades, and support, I like the excellent support. Over the years, updating the server and getting this product back up has been straightforward. They even offer remote assistance at no charge, and having in-house developers is a significant advantage in my opinion.
Cons
Since it's Java-based, Java updates can cause problems. It runs on SQL, which can stress a server if it shares resources, but the product is lightweight, and you can run many other applications on the same server.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Randy
Automotive, 500+ employees
More than a year
January 2020
Good work management program
Good work management program
Pros
I'm really impressed by Mapcon's exceptional customer support. The software handles equipment and personnel management seamlessly.
Cons
It has a steep learning curve. This isn't a plug-and-play program; it takes a lot of time to master.
Ease of use
7
Value for money
10
Customer Support
8
Functionality
10
Aaron
Oil & Energy, 51-100 employees
More than a year
December 2019
Huge Benefits For Our Maintenance Team And Fantastic Support
Huge Benefits For Our Maintenance Team And Fantastic Support
Pros
The support is phenomenal, very cooperative, and knowledgeable about their product.
Cons
It has a very traditional appearance. While that doesn't bother me, some users expected a more modern, stylish look.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Not Specified, 500+ employees
More than a year
March 2019
So easy to use you will never have to call support
So easy to use you will never have to call support
Pros
I love how intuitive it is, at such a low monthly rate. What I appreciate the most is the option to purchase the software outright. No monthly fees if you decide to buy it after a free trial. I've recommended this to many clients recently because of its simplicity and purchasing option.
Cons
If it isn't broken, don't fix it. In my short time using this software, I haven't found anything I dislike about it. It's simply outstanding.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christopher
Not Specified, 11-50 employees
Less than 6 months
February 2019
Could use some work
Could use some work
Pros
The software is strong and versatile, greatly simplifying inventory management with its extensive range of functions.
Cons
The software could be more intuitive. After five years, I find it easy to navigate, but my team members struggle with the interface. It would be helpful if first-time users could easily find their way around.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Cullen
Oil & Energy, 11-50 employees
More than a year
January 2019
Solid software
Solid software
Pros
Mapcon prioritizes operational efficiency as significantly as, or even more than, accounting functionalities. It's crafted for efficient workflow management.
Cons
Limited customization options without involving Mapcon.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Joseph
Utilities, 500+ employees
More than a year
January 2019
Happy
Happy
Pros
Extremely easy to navigate and a substantial efficiency booster.
Cons
It took me several days to understand and get accustomed to it.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Brian
Construction, 51-100 employees
Less than 6 months
January 2019
Mapcon satisfied client
Mapcon satisfied client
Pros
The software offers numerous functionalities, is implemented smoothly, has a reasonable initial cost, and is straightforward to operate.
Cons
Adding new modules can be costly to unlock the program's full potential.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
8
Frederick
Construction, 51-100 employees
Less than a year
November 2018
love it
love it
Pros
Tracking our equipment and receiving email notifications for due PMs is very efficient.
Cons
Initially, it's a bit difficult to use, but you get the hang of it over time.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
7
adam
Chemicals, 51-100 employees
More than a year
November 2018
Purchasing / Inventory Coordinator
Purchasing / Inventory Coordinator
Pros
Once you grasp it, it makes sense and is easy to navigate. It holds a lot of information.
Cons
You need to remember where to find your information.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Janelle
Oil & Energy, 11-50 employees
More than a year
November 2018
Good Efficient Software Program
Good Efficient Software Program
Pros
The report menu and the ability to create/edit reports to suit everyone's needs were impressive. The menus were very functional and easy to navigate.
Cons
It took some time to learn how to edit and build reports, but their customer service team was incredibly supportive throughout the process.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Anonymous
Not Specified, 51-100 employees
More than a year
November 2018
MAPCON review
MAPCON review
Pros
Managing vendors, procurement, work orders, and requisitions all operate smoothly. I find the MAPCON software straight to navigate.
Cons
Inventory management seems complex, with many areas to address within MAPCON.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Paul
Farming, 51-100 employees
More than a year
November 2018
Hands down, the best CMMS software
Hands down, the best CMMS software
Pros
This software very easy to use. It fulfills all our needs and more. Customer support is exceptional. We liked it so much, we implemented it at another location. It receives high marks from my office building tenants and hotel staff.
Cons
Nothing negative comes to mind. I've had zero issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jason
Commercial Real Estate, 51-100 employees
More than a year
November 2018
Good Value
Good Value
Pros
The simplicity of passing on training to those with no prior CMMS knowledge is excellent.
Cons
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Larry
Transportation/Trucking/Railroad, 101-500 employees
More than a year
November 2018
Great Company
Great Company
Pros
Good customer service and solid implementation.
Cons
No cons; the company has had a good reputation with me for over 11 years.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ray
Oil & Energy, 11-50 employees
More than a year
November 2018
I inherited it
I inherited it
Pros
Technical support staff are generally helpful.
Cons
Navigation and presentation are issues, and Java updates can break things.
Ease of use
4
Value for money
6
Customer Support
8
Functionality
6
David
Utilities, 11-50 employees
More than a year
November 2018
Continuous Improvement
Continuous Improvement
Pros
Linking materials used in preventive maintenance to specific equipment and their locations is very efficient.
Cons
The filter section on the equipment lists needs improvement.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Jomari
Food Production, 500+ employees
Less than 6 months
October 2018
MAPCON LITE
MAPCON LITE
Pros
Mapcon is quite affordable to get started. Adding assets and beginning use is easy. Very intuitive.
Cons
Adding modules can be expensive. Using the LITE version is challenging because many features are designed for the more expensive modules. Many functionalities are unavailable in the LITE version.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Doug
Utilities, 1-10 employees
More than a year
October 2018
Mapcon is a must
Mapcon is a must
Pros
The pricing is unbeatable. It offers everything needed to complete the job.
Cons
Not many drawbacks. Functions are added with each upgrade.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Rick
Machinery, 51-100 employees
More than a year
October 2018
Mapcon Review
Mapcon Review
Pros
Easy to navigate with great support when required. The training courses are beneficial.
Cons
I'd like to see a back button instead of an exit button.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Brent
Biotechnology, 101-500 employees
More than a year
October 2018
MAPCON REVIEW
MAPCON REVIEW
Pros
I like how easy it is to schedule preventive maintenance and the automated scheduling feature. Even when I'm away, PMs are generated seamlessly, ensuring nothing slips through the cracks. The handheld devices are excellent for technicians to manage and complete their work orders directly on site.
Cons
Although the PM scheduling is useful, it doesn't support a rotating resource schedule. Scheduling PMs for seasonal tasks is also challenging. If tradesmen close their own work orders, you can't assign multiple people to one work order, because once one person closes it, it closes for everyone, causing tasks to be forgotten. Multiple work orders have to be opened for the same job and assigned individually. Additionally, the program feels compartmentalized. I should be able to open, edit, and close a work order from the same screen. It's not very intuitive in many areas.
Ease of use
4
Value for money
8
Customer Support
10
Functionality
10
Debbie
Arts and Crafts, 500+ employees
More than a year
October 2018
Great Software
Great Software
Pros
Simple to set up and easy for my maintenance team to use.
Cons
It could be easier to switch between windows.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 51-100 employees
More than a year
October 2018
Maintenance Manager
Maintenance Manager
Pros
Easy to handle for daily maintenance work management.
Cons
Sometimes it's difficult to navigate when trying to gather reports.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Jamie
Oil & Energy, 51-100 employees
More than a year
October 2018
mapcon at work
mapcon at work
Pros
I like that almost everything we need is located in one place.
Cons
The search feature doesn't always pull up items on the first try but does on subsequent searches.
Ease of use
8
Value for money
7
Customer Support
10
Functionality
8
Cathy
Automotive, 101-500 employees
Less than a year
October 2018
Why MAPCON
Why MAPCON
Pros
I find it easy to navigate, filled with functionalities, and equipped with numerous modules. It operates swiftly without demanding substantial processing power. It's advantageous in many aspects, offering limitless requests, seamless email-to-work request transfers, and an efficient scheduler.
Cons
The cost varies based on the number of assets or locations, but it remains reasonably priced.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Mohammed
Computer Software, 1-10 employees
More than a year
October 2018
Mapcon review
Mapcon review
Pros
It sends purchase orders to vendors automatically and seamlessly integrates invoices with our accounting system.
Cons
The reporting functionality is poor. It's tough to retrieve information for a specific date.
Ease of use
6
Value for money
8
Customer Support
6
Functionality
8
Megan
Oil & Energy, 51-100 employees
More than a year
October 2018
Great Facilities Maintenance
Great Facilities Maintenance
Pros
The customer support remains consistently reliable. The support team is as dependable as the software's performance.
Cons
I wish the software included a rental feature.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Ryan
Construction, 51-100 employees
More than a year
October 2018
Mapcon is working for us.
Mapcon is working for us.
Pros
It lets you store a lot of information and access it quickly and effortlessly.
Cons
I regret not starting to use it earlier.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 51-100 employees
Less than a year
October 2018
MRO inventory control
MRO inventory control
Pros
Provides a range of features that are available for use.
Cons
It's not very straightforward for beginners.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
10
Marshall
Oil & Energy, 51-100 employees
More than a year
October 2018
Best system I have ever used.
Best system I have ever used.
Pros
I find this software exceptionally intuitive. Participating in the annual conference provides an opportunity to engage with actual users and gather insightful suggestions and strategies to integrate into your setup.
Cons
I'm using the lite version, and upgrading seems like it will require some adjustment.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Bob
Electrical/Electronic Manufacturing, 51-100 employees
More than a year
October 2018
Operations Administrator
Operations Administrator
Pros
I like how easy it is to use, and we encounter no difficulties.
Cons
So far, there hasn't been anything we dislike.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
8
Cassandra
Industrial Automation, 11-50 employees
More than a year
October 2018
Not for all manufacturing companies
Not for all manufacturing companies
Pros
Implementing it from the start in your company is ideal because it has a robust capacity to handle all management aspects, including maintenance, human resources, supply chain, and asset management.
Cons
If you already use management software in any area, it doesn't allow integration with them.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Anonymous
Not Specified, 500+ employees
More than a year
August 2018
Easy to deal with but hard to navigate
Easy to deal with but hard to navigate
Pros
It's affordable, and the company was easy to work with. The demo was an excellent way to evaluate the software before purchasing.
Cons
It's challenging to navigate. The initial setup is quite complex. It becomes easier with use, but it's not very intuitive.
Ease of use
4
Value for money
8
Customer Support
6
Functionality
8
Chuck
Electrical/Electronic Manufacturing, 51-100 employees
Less than 6 months
August 2018
Positive experience
Positive experience
Pros
As an admin, I've always had excellent support from the vendor, who is very responsive and helpful. Our end users loved MapCon because it was intuitive and simple to use.
Cons
The software had many elements that used outdated technology and an old-fashioned look. However, it seems they are transitioning to a more modern application model.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Anonymous
Not Specified, N/A employees
Less than a year
July 2018
Slightly complex, but overall excellent peice of software.
Slightly complex, but overall excellent peice of software.
Pros
I like that you have to identify who is making a request in the system, which is very helpful in a large company for knowing who to contact if there are any issues or questions. The management of work and task allocation is a standout feature, and I highly recommend it for this reason alone.
Cons
I personally find this software rather complicated. It took me a while to understand all its features. I didn't realize there was a proper training course available, which might have helped me avoid struggling.
Ease of use
6
Value for money
7
Customer Support
8
Functionality
8
Anonymous
Not Specified, 500+ employees
Less than a year
May 2018
easy way to control your maintenance program
easy way to control your maintenance program
Pros
It's a great concept for managing maintenance and remembering every detail. It has been very helpful for my team.
Cons
The price is a bit high, and the software isn't easy to use. You need to invest time to learn it.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Anonymous
Not Specified, N/A employees
Free Trial
April 2018
Very beneficial for all your preventive maintenance needs
Very beneficial for all your preventive maintenance needs
Pros
The ability to track maintenance history for each asset on-site allows us to replace problematic assets, minimizing downtime.
Cons
This software is very intricate and not straightforward. You'll need to contact the support team for help until you understand how it works.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Chad
Not Specified, N/A employees
More than a year
July 2017
Great for ISO/TS compliance
Great for ISO/TS compliance
Pros
I value the simplicity of the reporting tools, the ability to schedule preventive maintenance tasks, and how they're automatically sent to my email once they're scheduled by the system.
Cons
The software is somewhat hard to navigate for newcomers. I strongly recommend purchasing the additional training from MAPCON for the system administrator.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Mickey
Not Specified, 51-100 employees
More than a year
November 2016
Mapcon is a Great Software for Industrial Maintenace
Mapcon is a Great Software for Industrial Maintenace
Pros
It's easy to use and a very powerful application.
Cons
Somewhat on the pricey side.
Ease of use
8
Value for money
7
Customer Support
10
Functionality
8
Hector
Electrical/Electronic Manufacturing, 101-500 employees
More than a year
November 2016
STRIVING FOR EXCELLENCE
STRIVING FOR EXCELLENCE
Pros
The customer service stands out. Initially, I called or emailed frequently. Over time, things got easier, and I didn't need to contact them as often. One day, I even received an email checking in on me since they hadn't heard from me in a while. It's comforting to know they are just a phone call or email away. Mapcon always responds, and if they can't at that moment, they provide another contact. It's reassuring to know someone always has your back.
Cons
It's not me as the coordinator, but those who handle the finances. I'm satisfied with the software and always aim to improve my skills. However, the cost is hard for them to accept.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dawn
Renewables & Environment, 51-100 employees
More than a year
November 2016
Mapcon 8 months in.
Mapcon 8 months in.
Pros
The sending of work requests via email from plant staff.
Cons
Reporting isn't very intuitive and requires a lot of time to manage.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
6
Richard
Electrical/Electronic Manufacturing, 101-500 employees
Less than a year
November 2016
Nice new features and stable interface
Nice new features and stable interface
Pros
The interface accessible via the web.
Cons
Some features and protocols don't align well with our operations at the PO and work order levels.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Ray
Oil & Energy, N/A employees
More than a year
November 2016
Nice Addition
Nice Addition
Pros
The cost and functionality are great. You can choose to house the data or have it hosted.
Cons
It's a bit difficult to start with, but after a quick training session, it became much easier.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Thad
Not Specified, N/A employees
Free Trial
November 2016
MAPCON Maintenance Management Software
MAPCON Maintenance Management Software
Pros
It accomplishes most of what a Maintenance Management program is expected to do.
Cons
I find it challenging to navigate.
Ease of use
4
Value for money
8
Customer Support
6
Functionality
8
Bernard
Utilities, 51-100 employees
Less than 6 months
November 2016
great value
great value
Pros
It's an easy-to-navigate system and offers great value compared to other options I researched. I explored many CMMS software systems before selecting Mapcon, and I'm very pleased with it.
Cons
It wasn't compatible with my current system for transferring files.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
10
jim
Not Specified, 51-100 employees
Free Trial
November 2016
Mapcon Review
Mapcon Review
Pros
It's simple to operate, even for those who aren't tech-savvy.
Cons
I've experienced some issues with compatibility between Windows 10 and Mapcon.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Donna
Biotechnology, 11-50 employees
More than a year
November 2016
Administrator
Administrator
Pros
Due to the software's consistent patterns, teaching new employees the fundamentals of Mapcon is simpler.
Cons
While working on the barcode module, I realized that due to certain limitations, I might not be able to perform all the desired functions.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Ken
Mining & Metals, 101-500 employees
More than a year
November 2016
Just remember, 1-800-223-4791
Just remember, 1-800-223-4791
Pros
I love how everything is interconnected. From the parts in operation to the work done on them and the associated costs, it all ties together.
Cons
It takes some time to get accustomed to it. Also, it's difficult to remember where infrequently used features are located.
Ease of use
7
Value for money
7
Customer Support
10
Functionality
7
Elias
Renewables & Environment, 51-100 employees
More than a year
November 2016
Older Version 5.1SP4
Older Version 5.1SP4
Pros
It is a good system for the price. Systems are only as good as their configuration and data entry planning, and most offer very similar features. This system covers most requirements, but due to the age of our version, it lacks mobility and domain integration. Newer systems offer these features but charge for modules that are included in the older version. Nonetheless, the cost is reasonable compared to other systems, and the company listens and addresses customer issues.
Cons
There are bugs; it sometimes freezes and occasionally corrupts data. Some batch changes don't work consistently. The mobility aspect can be awkward. This could be because of the age of our system, which I can only speak for.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Todd
Newspapers, 101-500 employees
More than a year
November 2016