Total 56 reviews

4.2

All reviews are from verified customers

Rating Distribution

5

Stars

36%

4

Stars

52%

3

Stars

11%

2

Stars

2%

1

Stars

0%

Satisfaction score

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

D

Dawn

Renewables & Environment, 51-100 employees

More than a year

5.0
November 2016

STRIVING FOR EXCELLENCE

Pros

The customer service stands out. Initially, I called or emailed frequently. Over time, things got easier, and I didn't need to contact them as often. One day, I even received an email checking in on me since they hadn't heard from me in a while. It's comforting to know they are just a phone call or email away. Mapcon always responds, and if they can't at that moment, they provide another contact. It's reassuring to know someone always has your back.

Cons

It's not me as the coordinator, but those who handle the finances. I'm satisfied with the software and always aim to improve my skills. However, the cost is hard for them to accept.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Richard

Electrical/Electronic Manufacturing, 101-500 employees

Less than a year

3.0
November 2016

Mapcon 8 months in.

Pros

The sending of work requests via email from plant staff.

Cons

Reporting isn't very intuitive and requires a lot of time to manage.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

4

Functionality

6

R

Ray

Oil & Energy, N/A employees

More than a year

5.0
November 2016

Nice new features and stable interface

Pros

The interface accessible via the web.

Cons

Some features and protocols don't align well with our operations at the PO and work order levels.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

T

Thad

Not Specified, N/A employees

Free Trial

5.0
November 2016

Nice Addition

Pros

The cost and functionality are great. You can choose to house the data or have it hosted.

Cons

It's a bit difficult to start with, but after a quick training session, it became much easier.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

B

Bernard

Utilities, 51-100 employees

Less than 6 months

3.0
November 2016

MAPCON Maintenance Management Software

Pros

It accomplishes most of what a Maintenance Management program is expected to do.

Cons

I find it challenging to navigate.

Rating Distribution

Ease of use

4

Value for money

8

Customer Support

6

Functionality

8

J

jim

Not Specified, 51-100 employees

Free Trial

4.0
November 2016

great value

Pros

It's an easy-to-navigate system and offers great value compared to other options I researched. I explored many CMMS software systems before selecting Mapcon, and I'm very pleased with it.

Cons

It wasn't compatible with my current system for transferring files.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

10

Functionality

10

D

Donna

Biotechnology, 11-50 employees

More than a year

4.0
November 2016

Mapcon Review

Pros

It's simple to operate, even for those who aren't tech-savvy.

Cons

I've experienced some issues with compatibility between Windows 10 and Mapcon.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

K

Ken

Mining & Metals, 101-500 employees

More than a year

4.0
November 2016

Administrator

Pros

Due to the software's consistent patterns, teaching new employees the fundamentals of Mapcon is simpler.

Cons

While working on the barcode module, I realized that due to certain limitations, I might not be able to perform all the desired functions.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

E

Elias

Renewables & Environment, 51-100 employees

More than a year

4.0
November 2016

Just remember, 1-800-223-4791

Pros

I love how everything is interconnected. From the parts in operation to the work done on them and the associated costs, it all ties together.

Cons

It takes some time to get accustomed to it. Also, it's difficult to remember where infrequently used features are located.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

10

Functionality

7

T

Todd

Newspapers, 101-500 employees

More than a year

4.0
November 2016

Older Version 5.1SP4

Pros

It is a good system for the price. Systems are only as good as their configuration and data entry planning, and most offer very similar features. This system covers most requirements, but due to the age of our version, it lacks mobility and domain integration. Newer systems offer these features but charge for modules that are included in the older version. Nonetheless, the cost is reasonable compared to other systems, and the company listens and addresses customer issues.

Cons

There are bugs; it sometimes freezes and occasionally corrupts data. Some batch changes don't work consistently. The mobility aspect can be awkward. This could be because of the age of our system, which I can only speak for.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

C

Charlie

Oil & Energy, 11-50 employees

More than a year

5.0
November 2016

Purchasing made easy

Pros

I always use Mapcon to create purchase orders. It's simple to use and helps me track costs. I also use it for inventory management. The system allows me to set replenishment points and automatically issues a purchase requisition when stock reaches the reorder level.

Cons

Some modules aren't included in the basic package.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

D

David

Chemicals, 11-50 employees

Less than 6 months

2.0
November 2016

Good, not great

Pros

The interface has improved from the initial version.

Cons

It isn't as adaptable as the original, with limited M numbers and assets. Specialized reports need to be processed through MapCon, rather than created in-house.

Rating Distribution

Ease of use

6

Value for money

3

Customer Support

3

Functionality

3

M

Mark

Oil & Energy, 11-50 employees

More than a year

5.0
November 2016

Mapcon 5.0 Review

Pros

I've been with my company and used Mapcon 5.0 for the past nine years. It's a fantastic product, and I would recommend it to anyone needing a high-quality CMMS. The canned reports are excellent, and customer support is outstanding. We are beginning the process of upgrading to the new 6.0 version.

Cons

Crafting personalized reports can be challenging.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

P

Paula

Mechanical or Industrial Engineering, 101-500 employees

More than a year

5.0
November 2016

Working with Mapcon

Pros

I value the capability to generate tailored reports according to the specific needs voiced by our department leaders.

Cons

Occasionally, the inventory on hand confuses me, and it takes a few minutes to identify my mistake. LOL Other than that, I am really satisfied with the program.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

John

Education Management, 51-100 employees

More than a year

5.0
November 2016

Our MAPCON Experience

Pros

It's the most practical and budget-friendly software available. After extensive online research, we found MAPCON to meet our needs affordably. I can't praise it enough.

Cons

It took some time to get the hang of navigating it at first.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

M

Mohammed

Information Technology and Services, 1-10 employees

More than a year

5.0
November 2016

I know mapcon since 2004 in the middleeast

Pros

Using it is easy, and it's loaded with functionalities, including a superb KPI reporting feature. It seamlessly incorporates mobile solutions and web technology.

Cons

The cost can become high when managing a large number of assets.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10