armand C.
Wholesale, N/A employees
More than a year
“paperless workflow and responsive support”
Pros
This software helped me completely move away from the paper-based system we were using before which has been a real improvement. I find it very user-friendly to work with and the technical support team is always available and quick to respond whenever needed.
Cons
The main thing that could be improved would probably be having an offline backup of the database in case the server crashes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
jeanlucien D.
Government Administration, N/A employees
Less than a year
“useful scheduling for on-call work”
Pros
Scheduling tools are helpful for me when it comes to managing on-call duty and time off.
Cons
At the moment, nothing specific comes to mind.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
7
Functionality
7
Aymeric L.
Mechanical or Industrial Engineering, N/A employees
Less than a year
“deployment and mobility are spot on”
Pros
Rolling it out was easy in my experience and I find the interface well designed for everyday use. The mobility features are a real plus for me, the customer support is reliable and I also find the marketplace adds a lot of value. It was also simple for me to get cross-functional teams and requesters on board with the software.
Cons
Where it gets more limited is around specific custom developments and some very advanced functions, such as managing repairable items and setting up roles and permissions in a more detailed way.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Thierry C.
Automotive, N/A employees
Less than a year
“Easy onboarding for all users”
Pros
From the beginning, I found getting started with the product very easy, even for people who are not familiar with computers.
Cons
Setting up maintenance plans is less simple. You really need to understand how the scheduling frequency works.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Bertrand G.
Environmental Services, N/A employees
Less than a year
“Simple CMMS for all teams”
Pros
This CMMS tool feels easy and effective to me. I find that you don't need to be a maintenance expert to use it and the label-based management opens up plenty of additional use cases as well.
Cons
Having rolling maintenance plans, where the next date updates based on the actual completion date, would be a real plus.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8