MPulse Reviews

“Estee Lauder R&D Maintenance and Repair

Pros

Managing records and creating new ones is easy, thanks to the copy-paste feature. Scheduled maintenance records ensure work orders stay on track.

Cons

The Audit Trail function is limited to a 15-day timeframe and requires a request to extend it. The date formatting cannot be customized, which poses challenges for us as a GMP facility where compliant date formats must be used. The search function at the top of columns in list view is slow, and if the search term is not found, the system temporarily locks up. The search field at the top of the Asset Assigned to Task was removed in V9, but it was highly useful. Assigning labor to multiple assets in work orders is time-consuming. It would be helpful to have an option to split labor across all assigned assets. The view Media dialogue takes a long time to load when multiple pages are attached. The "reset" function within the search field at the top of list columns requires too many steps to complete. Opening the list view/settings and applying the change involves too many steps.

“Mpulse pros and cons

Pros

The ability to set up recurring work orders and track historical data and usage is valuable.

Cons

It is not possible to look up data based on the time of day (individual shifts). Additionally, technicians frequently complain about the constant auto-loading/refreshing of the keystroke timer. The inputting process in AX is also a point of contention.

“Long-time satisfied user

Pros

Setting up, servicing, and troubleshooting with MPulse has always been a qucik and stress free task. The staff's skills and support have been exceptional since I started using their various platforms back in June 2000.

Cons

Since we handled the in-house loading of assets and setting up preventative maintenance procedures, it would have been helpful to have pre-populated PM procedures available for commonly used equipment. The inventory process and managing parts/materials were somewhat cumbersome, as was the key management tab.

“Mpulse review

Pros

MPulse serves as a valuable tool for my maintenance technicians. When a machine malfunctions, it simplifies the process of identifying the equipment requiring servicing.

Cons

From an administrator's standpoint, using MPulse is quite challenging. Navigating the backend is often confusing due to the software's complexity. As someone responsible for running a maintenance department, the lack of readily available support significantly hampers my work.

“Mpulse feedback

Pros

The work order system provides a comprehensive solution for tracking repairs and associated costs.

Cons

The resolution of issues takes an excessive amount of time, and I don't receive timely callbacks regarding these problems.

“mpulse Review

Pros

As a manufacturer myself, I find MPulse to be exceptional CMMS Software. Its reporting and material measurements are particularly beneficial for manufacturers like me.

Cons

I am thoroughly impressed with this mpulse Software for business management, particularly due to its exceptional reporting capabilities. I haven't encountered any issues so far.

“Very versatile and complete, but slow and buggy

Pros

This software is incredibly versatile and comprehensive, offering a wide range of options. It seems to have every feature one could possibly need. It provides numerous choices for personnel management, asset tracking, preventive maintenance, and more. Additionally, it offers convenient ways to export data for further analysis, such as in Excel.

Cons

Certain aspects of the user interface are not immediately intuitive and require some learning. For example, one would expect that double-clicking a link opens the selected element, but instead, you need to single-click and then utilize an arrow near the top of the screen to reveal the details. The system can be slow at times. It takes additional time, around 3 minutes, to fill in information for a ticket that could be resolved in just 5 minutes, due to sluggish screen navigation. Moreover, there are occasional bugs. Some bugs appear to be resolved at one point but resurface in subsequent updates. For instance, while filling in information for a ticket, the browser may refresh on its own, causing you to unintentionally fill a different ticket. Alternatively, you might get redirected to another screen, losing the ticket you were working on with no means of retrieving it.

“Exactly What Our Company Was Looking For

Pros

MPulse has completely revolutionized our company's inventory management, work order processing, asset tracking, and preventive maintenance practices for the better. It has made it significantly easier for us to stay organized and stay on top of our maintenance tasks. Moreover, the best part is that it is available as a software purchase, allowing us to own it instead of subscribing to other software options. This has proven to be more cost-effective for us in the long run.

Cons

I must admit that getting everything into the system has been a bit tedious initially, but I've realized that the more effort invested upfront, the greater the long-term benefits.

“Mpulse

Pros

We are genuinely impressed with this program. It offers a plethora of features that we make full use of. It serves as our company's primary ticket management software, as well as a tool for inventory and maintenance tracking.

Cons

We only encountered one problem, which was an unusual billing issue specific to our company. However, the tech support team was incredibly helpful and assisted us in devising a creative solution.

“Useful tool for managing maintenance of facilities

Pros

The scheduled maintenance feature is an effortless and efficient way to keep track of all our maintenance tasks. Additionally, the work order reports are quite helpful.

Cons

In MPulse 8, you need to subscribe to the digital cloud service in order to access and review your media. Sometimes, it can be challenging to retrieve the media.

“Highly Customizeable

Pros

MPulse is highly customizable, down to the aesthetics of the interface, enabling it to reflect the unique identity of our company. However, its practicality shines through, especially in its specialized design for fleet management, which is essential for distribution centers like the one I work for.

Cons

Similar to other technical CMMSs, this software does have a steeper learning curve. While it can be customized to suit your specific requirements, the setup process must be done with the assistance of an mPulse representative rather than internally within your own company.

“MPulse is very user friendly and makes work manageable by being able to keep track of all schedules

Pros

This software is incredibly user-friendly, allowing us to easily schedule, track, and generate reports within our organization. The training provided is highly intuitive, and loading information into the system is fairly a simple task.

Cons

Although some of the reporting options could use upgrades to facilitate information export, apart from that, we absolutely love the software for our organization.

“A very comprehensive and complete CMMS

Pros

The software is exceptionally intuitive and user-friendly. Setting it up, customizing it, and transitioning between different operations were all effortless. Loading employee information was quick and hassle-free.

Cons

The initial training didn't adequately cover the relevant information pertaining to our business. I suggest they customize the training to address the specific needs of individual users.

“You asked

Pros

I must admit, there isn't much that I find appealing about it.

Cons

There are too many troubles I've encountered to fit into this limited space.

“Mpulse 7

Pros

We installed Mpulse 7 with the specified training at two locations, and everything is functioning perfectly. Although the company introduced Mpulse 8 recently, it had numerous bugs, so we switched back to version 7 within a few days.

Cons

Improved debugging of new software is necessary.

“A lifesaver for managing maintenance!

Pros

Managing maintenance schedules and tracking work orders is a hassle free task with this software. We utilize it to review all building maintenance tasks and schedule contractors and vendors accordingly.

Cons

The reporting aspect could benefit from being more intuitive for users.

“Helpfull tool

Pros

This software makes it incredibly easy to organize work in a way that allows everyone involved to stay informed about ongoing tasks.

Cons

Occasionally, the software takes a while to load, and there are times when it requires a couple of attempts to successfully submit work requests.

“Portland Frenche Bakery Mpulse Review

Pros

The instructional videos and customer support greatly enhance the understanding of the product's functionality.

Cons

It has a moderately steep learning curve, and screen updates can be somewhat sluggish.

“Adair County Ambulance District

Pros

The work order management feature and the software's reporting capabilities are outstanding.

Cons

While it may not be the most intuitive system initially, once you become familiar with its usage, it yields impressive results.

“MPulse 7.0 Review

Pros

Personally, I am not fond of this system, but I must admit that the vendor provides excellent support and assistance.

Cons

Running the software is overly complex and time-consuming. It feels like it requires a dedicated secretary. As a small team consisting of myself and two maintenance personnel, this system seems more suited for larger corporations. It seems like the needs of smaller businesses have been overlooked. We were initially using version 3.5, which we found to be excellent. However, as it is no longer supported, we upgraded to version 7.0, which we dislike.