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MPulse Reviews
54 Review(s)
softwareOverall Rating
4.1
54 Review(s)
Rating Distribution
5
(19)
4
(24)
3
(8)
2
(3)
1
Satisfaction Score
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Overall Rating
4.1
54 Review(s)
Rating Distribution
5
(19)
4
(24)
3
(8)
2
(3)
1
Satisfaction Score
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Filters
Ratings
Provider Size
Time Used
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Ease of MPulse
Ease of MPulse
Pros
The graphical user interface (GUI) format is user-friendly and offers excellent capabilities to monitor and manage assets.
Cons
When it comes to importing equipment information, the data linking could use some improvement.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Manuel
Government Relations, 1-10 employees
Less than 6 months
April 2024
My MPULSE Review
My MPULSE Review
Pros
Having the ability to proactively view upcoming work and adjust priorities is a valuable feature.
Cons
I'm still in the process of unlocking and utilizing certain available fields. I'm gradually learning the ins and outs.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Terry
Plastics, 51-100 employees
More than a year
April 2024
MPulse - Review
MPulse - Review
Pros
The product provides ample bandwidth and is versatile in its usability.
Cons
I'm unsure if I can adequately express how well it satisfies our needs.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Mario
Facilities Services, 500+ employees
More than a year
April 2024
MPulse user
MPulse user
Pros
The customer service is exceptional! Their support is highly responsive, providing prompt assistance and resolving queries or issues.
Cons
I wish the mobile interface was a bit more intuitive and displayed all open work orders regardless of their age. We often have to update the due dates on some work orders monthly, resulting in the due date being overlooked.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Laurie
Maritime, 51-100 employees
More than a year
April 2024
MPulse Work Order System
MPulse Work Order System
Pros
The Work Order System's ease of use makes it a worthwhile purchase.
Cons
The initial setup consumed a significant amount of time.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Michael
Non-Profit Organization Management, 101-500 employees
More than a year
April 2024
Tracking you work orders and employes.
Tracking you work orders and employes.
Pros
There is a wide array of options available, and the system can be expanded to meet our needs.
Cons
There's a lot of learning involved in understanding how the programs work.
Ease of use
8
Value for money
8
Customer Support
6
Functionality
8
Ken
Building Materials, 51-100 employees
Less than a year
March 2024
Using MPulse
Using MPulse
Pros
It may take some time to learn how to use MPulse effectively, but once you become familiar with the navigation, you'll like its powerful capabilities for maintaining and managing all your devices.
Cons
Initially, it was challenging to comprehend, but as I use it daily, I've come to appreciate the power of MPulse.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joel
Information Technology and Services, 11-50 employees
More than a year
March 2024
I live MPulse
I live MPulse
Pros
The use of work orders and preventive maintenance allows efficient tracking of craftsmen, their time, and the work they complete.
Cons
I'm attempting to modify information on a work order, such as adding the price of an inventory item to it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Pamela
Facilities Services, 1-10 employees
More than a year
March 2024
maintenance
maintenance
Pros
The email notifications keep requesters informed about completed tasks.
Cons
It takes a considerable amount of time to make changes when closing orders, especially when it comes to entering hours.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Tom
Gambling & Casinos, 500+ employees
More than a year
March 2024
Mpluse review
Mpluse review
Pros
With proper setup, it can be intuitive and user-friendly.
Cons
The system can be quite slow, and it takes a long time to load. It doesn't always accept changes made, and it would be much more efficient if I didn't have to manually approve every change. If it could automatically save and update fields without requiring constant clicks on edit buttons, it would greatly speed up my work.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
6
Pat
Packaging and Containers, 500+ employees
More than a year
March 2024
Mpulse data configured to your liking
Mpulse data configured to your liking
Pros
I value the adaptability of the system, as it can be customized to fulfill our unique needs.
Cons
It would be great if there was an option to simultaneously add time to assigned employees.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Lynn
Mining & Metals, 51-100 employees
More than a year
March 2024
Easy to use
Easy to use
Pros
As a newcomer to the company, I've been using MPulse for a few months now, and I find it incredibly easy to navigate, especially when searching for inventory parts. It has been immensely helpful during my transition.
Cons
There seem to be a few glitches, but I'm confident they will be addressed.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Phillip
Food Production, 101-500 employees
Less than 6 months
March 2024
MPulse pros and cons
MPulse pros and cons
Pros
The system offers great flexibility and can be customized to align with the needs of our company and end users.
Cons
The overall look and feel of the software are outdated. The layout, process, and printable version of work orders are not up to par. They are difficult to navigate and seem antiquated. The customization options for report widgets are limited, providing minimal visibility.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
6
Ryan
Medical Devices, 101-500 employees
More than a year
March 2024
MPulse - Review
MPulse - Review
Pros
At the time of our selection, it was the best maintenance software option available, particularly with its integrated inventory management capabilities.
Cons
We would like to expand our capabilities, but we are currently limited.
Ease of use
4
Value for money
4
Customer Support
8
Functionality
6
vernon
Health, Wellness and Fitness, 500+ employees
More than a year
March 2024
Maintenance management with Mpulse
Maintenance management with Mpulse
Pros
It has a remarkable capacity to store a wealth of details for each serviced equipment.
Cons
Getting proficient at using the system requires a substantial amount of training. It would be better suited for a company that has dedicated personnel for managing the system.
Ease of use
5
Value for money
6
Customer Support
10
Functionality
6
wilson
Real Estate, 11-50 employees
More than a year
March 2024
mpulse software review
mpulse software review
Pros
I really like how conveniently I can navigate through all the essential sections and pages within the software.
Cons
Navigating between different pages using the mouse and dropdown menus can be a bit cumbersome.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Tim
Food & Beverages, 51-100 employees
More than a year
March 2024
MPulse Initial Review
MPulse Initial Review
Pros
The software is fairly customizable and provides an easy search function. The support received thus far has been satisfactory.
Cons
The ability for front-end users to view all comments and receive email notifications when a comment is added or the status of a work order changes was promised but has not been implemented yet. It is under investigation but remains pending.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Dan
Facilities Services, 500+ employees
Less than 6 months
March 2024
GRMC mPluse
GRMC mPluse
Pros
Having used MPulse for nine years, I am highly satisfied with its work order management, scheduling, and capital equipment and parts inventory modules.
Cons
I'm not entirely satisfied with the format of the reporting feature.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
John
Hospital & Health Care, 500+ employees
More than a year
March 2024
MPulse Review by Automotive plant
MPulse Review by Automotive plant
Pros
The mobile ability, which we utilized on tablets, was convenient. We haven't yet tried the mobile app. The software's ease of use and cost-effectiveness were significant factors during our purchase in 2018, although I've noticed a substantial cost increase for new users since then.
Cons
The inability to synchronize or integrate the inventory and purchasing modules with SAP is a significant drawback. The reorder list lacks flexibility and should allow sorting by bin location, as well as the option to export it to an Excel file.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
James
Automotive, 101-500 employees
More than a year
February 2024
Work orders using Mpluse
Work orders using Mpluse
Pros
The standout feature for me is how easily work orders can be submitted and tracked. The option to attach media to work orders proves extremely beneficial.
Cons
Once work orders are completed, we lose access to them for editing. It would be beneficial if administrators had the capability to access closed orders.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Quintin
Education Management, 500+ employees
Less than a year
February 2024
Estee Lauder R&D Maintenance and Repair
Estee Lauder R&D Maintenance and Repair
Pros
Managing records and creating new ones is easy, thanks to the copy-paste feature. Scheduled maintenance records ensure work orders stay on track.
Cons
The Audit Trail function is limited to a 15-day timeframe and requires a request to extend it. The date formatting cannot be customized, which poses challenges for us as a GMP facility where compliant date formats must be used. The search function at the top of columns in list view is slow, and if the search term is not found, the system temporarily locks up. The search field at the top of the Asset Assigned to Task was removed in V9, but it was highly useful. Assigning labor to multiple assets in work orders is time-consuming. It would be helpful to have an option to split labor across all assigned assets. The view Media dialogue takes a long time to load when multiple pages are attached. The "reset" function within the search field at the top of list columns requires too many steps to complete. Opening the list view/settings and applying the change involves too many steps.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Joe
Cosmetics, 500+ employees
More than a year
February 2024
Mpulse pros and cons
Mpulse pros and cons
Pros
The ability to set up recurring work orders and track historical data and usage is valuable.
Cons
It is not possible to look up data based on the time of day (individual shifts). Additionally, technicians frequently complain about the constant auto-loading/refreshing of the keystroke timer. The inputting process in AX is also a point of contention.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
James
Automotive, 101-500 employees
More than a year
February 2024
Long-time satisfied user
Long-time satisfied user
Pros
Setting up, servicing, and troubleshooting with MPulse has always been a qucik and stress free task. The staff's skills and support have been exceptional since I started using their various platforms back in June 2000.
Cons
Since we handled the in-house loading of assets and setting up preventative maintenance procedures, it would have been helpful to have pre-populated PM procedures available for commonly used equipment. The inventory process and managing parts/materials were somewhat cumbersome, as was the key management tab.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Christopher
Education Management, 101-500 employees
More than a year
February 2024
Mpulse review
Mpulse review
Pros
MPulse serves as a valuable tool for my maintenance technicians. When a machine malfunctions, it simplifies the process of identifying the equipment requiring servicing.
Cons
From an administrator's standpoint, using MPulse is quite challenging. Navigating the backend is often confusing due to the software's complexity. As someone responsible for running a maintenance department, the lack of readily available support significantly hampers my work.
Ease of use
4
Value for money
6
Customer Support
4
Functionality
4
Noah
Mechanical or Industrial Engineering, 11-50 employees
More than a year
February 2024
Mpulse feedback
Mpulse feedback
Pros
The work order system provides a comprehensive solution for tracking repairs and associated costs.
Cons
The resolution of issues takes an excessive amount of time, and I don't receive timely callbacks regarding these problems.
Ease of use
6
Value for money
10
Customer Support
4
Functionality
6
Jim
Veterinary, 1-10 employees
More than a year
February 2024
mpulse Review
mpulse Review
Pros
As a manufacturer myself, I find MPulse to be exceptional CMMS Software. Its reporting and material measurements are particularly beneficial for manufacturers like me.
Cons
I am thoroughly impressed with this mpulse Software for business management, particularly due to its exceptional reporting capabilities. I haven't encountered any issues so far.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Zaighum
Automotive, 1-10 employees
October 2020
Very versatile and complete, but slow and buggy
Very versatile and complete, but slow and buggy
Pros
This software is incredibly versatile and comprehensive, offering a wide range of options. It seems to have every feature one could possibly need. It provides numerous choices for personnel management, asset tracking, preventive maintenance, and more. Additionally, it offers convenient ways to export data for further analysis, such as in Excel.
Cons
Certain aspects of the user interface are not immediately intuitive and require some learning. For example, one would expect that double-clicking a link opens the selected element, but instead, you need to single-click and then utilize an arrow near the top of the screen to reveal the details. The system can be slow at times. It takes additional time, around 3 minutes, to fill in information for a ticket that could be resolved in just 5 minutes, due to sluggish screen navigation. Moreover, there are occasional bugs. Some bugs appear to be resolved at one point but resurface in subsequent updates. For instance, while filling in information for a ticket, the browser may refresh on its own, causing you to unintentionally fill a different ticket. Alternatively, you might get redirected to another screen, losing the ticket you were working on with no means of retrieving it.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Martin
Telecommunications, 500+ employees
More than a year
November 2018
Exactly What Our Company Was Looking For
Exactly What Our Company Was Looking For
Pros
MPulse has completely revolutionized our company's inventory management, work order processing, asset tracking, and preventive maintenance practices for the better. It has made it significantly easier for us to stay organized and stay on top of our maintenance tasks. Moreover, the best part is that it is available as a software purchase, allowing us to own it instead of subscribing to other software options. This has proven to be more cost-effective for us in the long run.
Cons
I must admit that getting everything into the system has been a bit tedious initially, but I've realized that the more effort invested upfront, the greater the long-term benefits.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brie
Electrical/Electronic Manufacturing, 51-100 employees
Less than 6 months
October 2018
Mpulse
Mpulse
Pros
We are genuinely impressed with this program. It offers a plethora of features that we make full use of. It serves as our company's primary ticket management software, as well as a tool for inventory and maintenance tracking.
Cons
We only encountered one problem, which was an unusual billing issue specific to our company. However, the tech support team was incredibly helpful and assisted us in devising a creative solution.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jeff
Hospitality, 51-100 employees
More than a year
September 2018
Useful tool for managing maintenance of facilities
Useful tool for managing maintenance of facilities
Pros
The scheduled maintenance feature is an effortless and efficient way to keep track of all our maintenance tasks. Additionally, the work order reports are quite helpful.
Cons
In MPulse 8, you need to subscribe to the digital cloud service in order to access and review your media. Sometimes, it can be challenging to retrieve the media.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Christine
Philanthropy, 1-10 employees
More than a year
April 2018
Highly Customizeable
Highly Customizeable
Pros
MPulse is highly customizable, down to the aesthetics of the interface, enabling it to reflect the unique identity of our company. However, its practicality shines through, especially in its specialized design for fleet management, which is essential for distribution centers like the one I work for.
Cons
Similar to other technical CMMSs, this software does have a steeper learning curve. While it can be customized to suit your specific requirements, the setup process must be done with the assistance of an mPulse representative rather than internally within your own company.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
6
John
Retail, 51-100 employees
Less than a year
January 2018
MPulse is very user friendly and makes work manageable by being able to keep track of all schedules
MPulse is very user friendly and makes work manageable by being able to keep track of all schedules
Pros
This software is incredibly user-friendly, allowing us to easily schedule, track, and generate reports within our organization. The training provided is highly intuitive, and loading information into the system is fairly a simple task.
Cons
Although some of the reporting options could use upgrades to facilitate information export, apart from that, we absolutely love the software for our organization.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not specified, N/A employees
More than a year
January 2018
A very comprehensive and complete CMMS
A very comprehensive and complete CMMS
Pros
The software is exceptionally intuitive and user-friendly. Setting it up, customizing it, and transitioning between different operations were all effortless. Loading employee information was quick and hassle-free.
Cons
The initial training didn't adequately cover the relevant information pertaining to our business. I suggest they customize the training to address the specific needs of individual users.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Len
Automotive, 500+ employees
More than a year
June 2017
You asked
You asked
Pros
I must admit, there isn't much that I find appealing about it.
Cons
There are too many troubles I've encountered to fit into this limited space.
Ease of use
4
Value for money
5
Customer Support
4
Functionality
5
Daniel
Government Administration, 101-500 employees
More than a year
February 2017
Mpulse 7
Mpulse 7
Pros
We installed Mpulse 7 with the specified training at two locations, and everything is functioning perfectly. Although the company introduced Mpulse 8 recently, it had numerous bugs, so we switched back to version 7 within a few days.
Cons
Improved debugging of new software is necessary.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
eric
Automotive, 500+ employees
Less than 6 months
December 2016
A lifesaver for managing maintenance!
A lifesaver for managing maintenance!
Pros
Managing maintenance schedules and tracking work orders is a hassle free task with this software. We utilize it to review all building maintenance tasks and schedule contractors and vendors accordingly.
Cons
The reporting aspect could benefit from being more intuitive for users.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Christine
Philanthropy, N/A employees
More than a year
June 2016
Helpfull tool
Helpfull tool
Pros
This software makes it incredibly easy to organize work in a way that allows everyone involved to stay informed about ongoing tasks.
Cons
Occasionally, the software takes a while to load, and there are times when it requires a couple of attempts to successfully submit work requests.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
8
Robert
Not specified, N/A employees
More than a year
June 2016
Portland Frenche Bakery Mpulse Review
Portland Frenche Bakery Mpulse Review
Pros
The instructional videos and customer support greatly enhance the understanding of the product's functionality.
Cons
It has a moderately steep learning curve, and screen updates can be somewhat sluggish.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Tracy
Food & Beverages, N/A employees
More than a year
June 2016
Adair County Ambulance District
Adair County Ambulance District
Pros
The work order management feature and the software's reporting capabilities are outstanding.
Cons
While it may not be the most intuitive system initially, once you become familiar with its usage, it yields impressive results.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Larry
Hospital & Health Care, 11-50 employees
More than a year
June 2016
MPulse 7.0 Review
MPulse 7.0 Review
Pros
Personally, I am not fond of this system, but I must admit that the vendor provides excellent support and assistance.
Cons
Running the software is overly complex and time-consuming. It feels like it requires a dedicated secretary. As a small team consisting of myself and two maintenance personnel, this system seems more suited for larger corporations. It seems like the needs of smaller businesses have been overlooked. We were initially using version 3.5, which we found to be excellent. However, as it is no longer supported, we upgraded to version 7.0, which we dislike.
Ease of use
2
Value for money
6
Customer Support
4
Functionality
5
James
Aviation & Aerospace, N/A employees
More than a year
June 2016
We use it on a daily basis to track work and work orders
We use it on a daily basis to track work and work orders
Pros
One of the aspects I like is its ability to track work orders and requests, and the option to generate printable reports.
Cons
I was quite fond of version 6, but I appreciate the additional options available in version 7. It simply takes time to set up and become accustomed to all the functions.
Ease of use
4
Value for money
8
Customer Support
8
Functionality
4
John
Primary/Secondary Education, N/A employees
More than a year
May 2016
MPulse Software CMMS
MPulse Software CMMS
Pros
The customer service and support team are consistently helpful, patient, and readily available to assist with any queries or concerns.
Cons
The training sessions lack a user-centric approach. They should listen to our needs and tailor the training accordingly.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
6
Len
Automotive, N/A employees
Less than 6 months
May 2016
BMT- Mpulse Review
BMT- Mpulse Review
Pros
I am really fond of the work order system and how it seamlessly integrates throughout the entire software. Our employees who rely on the software to generate work orders find it much more preferable than our previous email process. It is easy to use and offers a wide range of visually appealing graphical reports. I particularly enjoy the tracking of preventive maintenance and our building equipment.
Cons
When dealing with multiple buildings, some of the graphical reports become crowded, making it challenging to interpret repair and maintenance values.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Ronald
Banking, N/A employees
Less than a year
April 2016
Mpulse Maintenance Software
Mpulse Maintenance Software
Pros
The software is incredibly user-friendly, and the support team provides excellent assistance.
Cons
If I had to choose something I like the least, it would be the available reporting options.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Milton
Food & Beverages, N/A employees
More than a year
April 2016
This software has been so easy to lean and impliment. The support adn
This software has been so easy to lean and impliment. The support adn
Pros
Apart from the software's ease of use, the initial training, support, and the monthly "Tips and Tricks" webinars have proven to be invaluable in helping me learn and implement best practices. This has ensured a smooth transition for my staff in both entering and responding to work orders.
Cons
The only drawback I've encountered is that the program occasionally logs me out unexpectedly.
Ease of use
8
Value for money
8
Customer Support
6
Functionality
8
Steve
Religious Institutions, N/A employees
More than a year
April 2016
Great Maintenance tool
Great Maintenance tool
Pros
The company's staff are highly knowledgeable about their product and can guide you on how to leverage the software to meet your specific needs.
Cons
Personally, I prefer having a physical user manual that I can read outside the system. While the integrated help tool is helpful in many cases, there are moments when I prefer to have a book in hand and read about a product without relying on a computer nearby.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Greg
Hospital & Health Care, N/A employees
More than a year
April 2016
MPulse Software
MPulse Software
Pros
It's rare that I reach out with a question and don't receive immediate help or a response within a few hours. Moreover, the individuals I speak with are always friendly and willing to dedicate as much time as necessary to assist us with our inquiries.
Cons
Occasionally, the program abruptly closes without warning. I'm not entirely sure if it's a connectivity issue, but it doesn't seem to be the case.
Ease of use
6
Value for money
10
Customer Support
8
Functionality
6
Paul
Hospital & Health Care, N/A employees
More than a year
April 2016
MPulse review
MPulse review
Pros
Being web-based, I can access the software from anywhere and at any time. Whether I'm in the field, at home, or at my desk, I can easily input information.
Cons
Data input is not always effortless as I prefer, which can be daunting for individuals who have never used a program of this kind before.
Ease of use
8
Value for money
10
Customer Support
6
Functionality
8
John
Not specified, N/A employees
More than a year
April 2016
Summit Farms Product Review 3.30.2016
Summit Farms Product Review 3.30.2016
Pros
The customer service is incredibly helpful and responds promptly. The reports are customizable, allowing us to tailor them to our specific requirements.
Cons
Currently, the system lacks communication with our accounting software, specifically in terms of purchase orders and inventory management.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Brian
Farming, N/A employees
More than a year
March 2016
Excellent Vendor Relationship Helped Make MPulse Succeed for DISH!
Excellent Vendor Relationship Helped Make MPulse Succeed for DISH!
Pros
One of the greatest aspects of working with MPulse is their exceptional team. While implementing the software in our company posed challenges, the resources provided by MPulse were indispensable in addressing our individual issues and finding solutions. They have always been supportive and never treated our questions or problems as burdensome. Their flexibility, honesty, and transparency throughout the process have been commendable. Thanks to their assistance, MPulse has become an integral part of our operations at DISH, and we continue to discover new ways to leverage it for the benefit of our business.
Cons
The pre-built reporting feature in MPulse has never proven useful for our business. We find ourselves regularly exporting data from MPulse to a separate software for data manipulation and reporting purposes. Although MPulse does offer customized reports, they come at an additional cost.
Ease of use
8
Value for money
10
Customer Support
6
Functionality
8
Leslie
Telecommunications, N/A employees
More than a year
March 2016
Filters
Sort by:
Ease of MPulse
Ease of MPulse
Pros
The graphical user interface (GUI) format is user-friendly and offers excellent capabilities to monitor and manage assets.
Cons
When it comes to importing equipment information, the data linking could use some improvement.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Manuel
Government Relations, 1-10 employees
Less than 6 months
April 2024
My MPULSE Review
My MPULSE Review
Pros
Having the ability to proactively view upcoming work and adjust priorities is a valuable feature.
Cons
I'm still in the process of unlocking and utilizing certain available fields. I'm gradually learning the ins and outs.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Terry
Plastics, 51-100 employees
More than a year
April 2024
MPulse - Review
MPulse - Review
Pros
The product provides ample bandwidth and is versatile in its usability.
Cons
I'm unsure if I can adequately express how well it satisfies our needs.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Mario
Facilities Services, 500+ employees
More than a year
April 2024
MPulse user
MPulse user
Pros
The customer service is exceptional! Their support is highly responsive, providing prompt assistance and resolving queries or issues.
Cons
I wish the mobile interface was a bit more intuitive and displayed all open work orders regardless of their age. We often have to update the due dates on some work orders monthly, resulting in the due date being overlooked.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Laurie
Maritime, 51-100 employees
More than a year
April 2024
MPulse Work Order System
MPulse Work Order System
Pros
The Work Order System's ease of use makes it a worthwhile purchase.
Cons
The initial setup consumed a significant amount of time.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Michael
Non-Profit Organization Management, 101-500 employees
More than a year
April 2024
Tracking you work orders and employes.
Tracking you work orders and employes.
Pros
There is a wide array of options available, and the system can be expanded to meet our needs.
Cons
There's a lot of learning involved in understanding how the programs work.
Ease of use
8
Value for money
8
Customer Support
6
Functionality
8
Ken
Building Materials, 51-100 employees
Less than a year
March 2024
Using MPulse
Using MPulse
Pros
It may take some time to learn how to use MPulse effectively, but once you become familiar with the navigation, you'll like its powerful capabilities for maintaining and managing all your devices.
Cons
Initially, it was challenging to comprehend, but as I use it daily, I've come to appreciate the power of MPulse.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joel
Information Technology and Services, 11-50 employees
More than a year
March 2024
I live MPulse
I live MPulse
Pros
The use of work orders and preventive maintenance allows efficient tracking of craftsmen, their time, and the work they complete.
Cons
I'm attempting to modify information on a work order, such as adding the price of an inventory item to it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Pamela
Facilities Services, 1-10 employees
More than a year
March 2024
maintenance
maintenance
Pros
The email notifications keep requesters informed about completed tasks.
Cons
It takes a considerable amount of time to make changes when closing orders, especially when it comes to entering hours.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Tom
Gambling & Casinos, 500+ employees
More than a year
March 2024
Mpluse review
Mpluse review
Pros
With proper setup, it can be intuitive and user-friendly.
Cons
The system can be quite slow, and it takes a long time to load. It doesn't always accept changes made, and it would be much more efficient if I didn't have to manually approve every change. If it could automatically save and update fields without requiring constant clicks on edit buttons, it would greatly speed up my work.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
6
Pat
Packaging and Containers, 500+ employees
More than a year
March 2024
Mpulse data configured to your liking
Mpulse data configured to your liking
Pros
I value the adaptability of the system, as it can be customized to fulfill our unique needs.
Cons
It would be great if there was an option to simultaneously add time to assigned employees.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Lynn
Mining & Metals, 51-100 employees
More than a year
March 2024
Easy to use
Easy to use
Pros
As a newcomer to the company, I've been using MPulse for a few months now, and I find it incredibly easy to navigate, especially when searching for inventory parts. It has been immensely helpful during my transition.
Cons
There seem to be a few glitches, but I'm confident they will be addressed.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Phillip
Food Production, 101-500 employees
Less than 6 months
March 2024
MPulse pros and cons
MPulse pros and cons
Pros
The system offers great flexibility and can be customized to align with the needs of our company and end users.
Cons
The overall look and feel of the software are outdated. The layout, process, and printable version of work orders are not up to par. They are difficult to navigate and seem antiquated. The customization options for report widgets are limited, providing minimal visibility.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
6
Ryan
Medical Devices, 101-500 employees
More than a year
March 2024
MPulse - Review
MPulse - Review
Pros
At the time of our selection, it was the best maintenance software option available, particularly with its integrated inventory management capabilities.
Cons
We would like to expand our capabilities, but we are currently limited.
Ease of use
4
Value for money
4
Customer Support
8
Functionality
6
vernon
Health, Wellness and Fitness, 500+ employees
More than a year
March 2024
Maintenance management with Mpulse
Maintenance management with Mpulse
Pros
It has a remarkable capacity to store a wealth of details for each serviced equipment.
Cons
Getting proficient at using the system requires a substantial amount of training. It would be better suited for a company that has dedicated personnel for managing the system.
Ease of use
5
Value for money
6
Customer Support
10
Functionality
6
wilson
Real Estate, 11-50 employees
More than a year
March 2024
mpulse software review
mpulse software review
Pros
I really like how conveniently I can navigate through all the essential sections and pages within the software.
Cons
Navigating between different pages using the mouse and dropdown menus can be a bit cumbersome.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Tim
Food & Beverages, 51-100 employees
More than a year
March 2024
MPulse Initial Review
MPulse Initial Review
Pros
The software is fairly customizable and provides an easy search function. The support received thus far has been satisfactory.
Cons
The ability for front-end users to view all comments and receive email notifications when a comment is added or the status of a work order changes was promised but has not been implemented yet. It is under investigation but remains pending.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Dan
Facilities Services, 500+ employees
Less than 6 months
March 2024
GRMC mPluse
GRMC mPluse
Pros
Having used MPulse for nine years, I am highly satisfied with its work order management, scheduling, and capital equipment and parts inventory modules.
Cons
I'm not entirely satisfied with the format of the reporting feature.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
John
Hospital & Health Care, 500+ employees
More than a year
March 2024
MPulse Review by Automotive plant
MPulse Review by Automotive plant
Pros
The mobile ability, which we utilized on tablets, was convenient. We haven't yet tried the mobile app. The software's ease of use and cost-effectiveness were significant factors during our purchase in 2018, although I've noticed a substantial cost increase for new users since then.
Cons
The inability to synchronize or integrate the inventory and purchasing modules with SAP is a significant drawback. The reorder list lacks flexibility and should allow sorting by bin location, as well as the option to export it to an Excel file.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
James
Automotive, 101-500 employees
More than a year
February 2024
Work orders using Mpluse
Work orders using Mpluse
Pros
The standout feature for me is how easily work orders can be submitted and tracked. The option to attach media to work orders proves extremely beneficial.
Cons
Once work orders are completed, we lose access to them for editing. It would be beneficial if administrators had the capability to access closed orders.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Quintin
Education Management, 500+ employees
Less than a year
February 2024
Estee Lauder R&D Maintenance and Repair
Estee Lauder R&D Maintenance and Repair
Pros
Managing records and creating new ones is easy, thanks to the copy-paste feature. Scheduled maintenance records ensure work orders stay on track.
Cons
The Audit Trail function is limited to a 15-day timeframe and requires a request to extend it. The date formatting cannot be customized, which poses challenges for us as a GMP facility where compliant date formats must be used. The search function at the top of columns in list view is slow, and if the search term is not found, the system temporarily locks up. The search field at the top of the Asset Assigned to Task was removed in V9, but it was highly useful. Assigning labor to multiple assets in work orders is time-consuming. It would be helpful to have an option to split labor across all assigned assets. The view Media dialogue takes a long time to load when multiple pages are attached. The "reset" function within the search field at the top of list columns requires too many steps to complete. Opening the list view/settings and applying the change involves too many steps.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Joe
Cosmetics, 500+ employees
More than a year
February 2024
Mpulse pros and cons
Mpulse pros and cons
Pros
The ability to set up recurring work orders and track historical data and usage is valuable.
Cons
It is not possible to look up data based on the time of day (individual shifts). Additionally, technicians frequently complain about the constant auto-loading/refreshing of the keystroke timer. The inputting process in AX is also a point of contention.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
James
Automotive, 101-500 employees
More than a year
February 2024
Long-time satisfied user
Long-time satisfied user
Pros
Setting up, servicing, and troubleshooting with MPulse has always been a qucik and stress free task. The staff's skills and support have been exceptional since I started using their various platforms back in June 2000.
Cons
Since we handled the in-house loading of assets and setting up preventative maintenance procedures, it would have been helpful to have pre-populated PM procedures available for commonly used equipment. The inventory process and managing parts/materials were somewhat cumbersome, as was the key management tab.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Christopher
Education Management, 101-500 employees
More than a year
February 2024
Mpulse review
Mpulse review
Pros
MPulse serves as a valuable tool for my maintenance technicians. When a machine malfunctions, it simplifies the process of identifying the equipment requiring servicing.
Cons
From an administrator's standpoint, using MPulse is quite challenging. Navigating the backend is often confusing due to the software's complexity. As someone responsible for running a maintenance department, the lack of readily available support significantly hampers my work.
Ease of use
4
Value for money
6
Customer Support
4
Functionality
4
Noah
Mechanical or Industrial Engineering, 11-50 employees
More than a year
February 2024
Mpulse feedback
Mpulse feedback
Pros
The work order system provides a comprehensive solution for tracking repairs and associated costs.
Cons
The resolution of issues takes an excessive amount of time, and I don't receive timely callbacks regarding these problems.
Ease of use
6
Value for money
10
Customer Support
4
Functionality
6
Jim
Veterinary, 1-10 employees
More than a year
February 2024
mpulse Review
mpulse Review
Pros
As a manufacturer myself, I find MPulse to be exceptional CMMS Software. Its reporting and material measurements are particularly beneficial for manufacturers like me.
Cons
I am thoroughly impressed with this mpulse Software for business management, particularly due to its exceptional reporting capabilities. I haven't encountered any issues so far.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Zaighum
Automotive, 1-10 employees
October 2020
Very versatile and complete, but slow and buggy
Very versatile and complete, but slow and buggy
Pros
This software is incredibly versatile and comprehensive, offering a wide range of options. It seems to have every feature one could possibly need. It provides numerous choices for personnel management, asset tracking, preventive maintenance, and more. Additionally, it offers convenient ways to export data for further analysis, such as in Excel.
Cons
Certain aspects of the user interface are not immediately intuitive and require some learning. For example, one would expect that double-clicking a link opens the selected element, but instead, you need to single-click and then utilize an arrow near the top of the screen to reveal the details. The system can be slow at times. It takes additional time, around 3 minutes, to fill in information for a ticket that could be resolved in just 5 minutes, due to sluggish screen navigation. Moreover, there are occasional bugs. Some bugs appear to be resolved at one point but resurface in subsequent updates. For instance, while filling in information for a ticket, the browser may refresh on its own, causing you to unintentionally fill a different ticket. Alternatively, you might get redirected to another screen, losing the ticket you were working on with no means of retrieving it.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Martin
Telecommunications, 500+ employees
More than a year
November 2018
Exactly What Our Company Was Looking For
Exactly What Our Company Was Looking For
Pros
MPulse has completely revolutionized our company's inventory management, work order processing, asset tracking, and preventive maintenance practices for the better. It has made it significantly easier for us to stay organized and stay on top of our maintenance tasks. Moreover, the best part is that it is available as a software purchase, allowing us to own it instead of subscribing to other software options. This has proven to be more cost-effective for us in the long run.
Cons
I must admit that getting everything into the system has been a bit tedious initially, but I've realized that the more effort invested upfront, the greater the long-term benefits.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brie
Electrical/Electronic Manufacturing, 51-100 employees
Less than 6 months
October 2018
Mpulse
Mpulse
Pros
We are genuinely impressed with this program. It offers a plethora of features that we make full use of. It serves as our company's primary ticket management software, as well as a tool for inventory and maintenance tracking.
Cons
We only encountered one problem, which was an unusual billing issue specific to our company. However, the tech support team was incredibly helpful and assisted us in devising a creative solution.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jeff
Hospitality, 51-100 employees
More than a year
September 2018
Useful tool for managing maintenance of facilities
Useful tool for managing maintenance of facilities
Pros
The scheduled maintenance feature is an effortless and efficient way to keep track of all our maintenance tasks. Additionally, the work order reports are quite helpful.
Cons
In MPulse 8, you need to subscribe to the digital cloud service in order to access and review your media. Sometimes, it can be challenging to retrieve the media.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Christine
Philanthropy, 1-10 employees
More than a year
April 2018
Highly Customizeable
Highly Customizeable
Pros
MPulse is highly customizable, down to the aesthetics of the interface, enabling it to reflect the unique identity of our company. However, its practicality shines through, especially in its specialized design for fleet management, which is essential for distribution centers like the one I work for.
Cons
Similar to other technical CMMSs, this software does have a steeper learning curve. While it can be customized to suit your specific requirements, the setup process must be done with the assistance of an mPulse representative rather than internally within your own company.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
6
John
Retail, 51-100 employees
Less than a year
January 2018
MPulse is very user friendly and makes work manageable by being able to keep track of all schedules
MPulse is very user friendly and makes work manageable by being able to keep track of all schedules
Pros
This software is incredibly user-friendly, allowing us to easily schedule, track, and generate reports within our organization. The training provided is highly intuitive, and loading information into the system is fairly a simple task.
Cons
Although some of the reporting options could use upgrades to facilitate information export, apart from that, we absolutely love the software for our organization.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not specified, N/A employees
More than a year
January 2018
A very comprehensive and complete CMMS
A very comprehensive and complete CMMS
Pros
The software is exceptionally intuitive and user-friendly. Setting it up, customizing it, and transitioning between different operations were all effortless. Loading employee information was quick and hassle-free.
Cons
The initial training didn't adequately cover the relevant information pertaining to our business. I suggest they customize the training to address the specific needs of individual users.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Len
Automotive, 500+ employees
More than a year
June 2017
You asked
You asked
Pros
I must admit, there isn't much that I find appealing about it.
Cons
There are too many troubles I've encountered to fit into this limited space.
Ease of use
4
Value for money
5
Customer Support
4
Functionality
5
Daniel
Government Administration, 101-500 employees
More than a year
February 2017
Mpulse 7
Mpulse 7
Pros
We installed Mpulse 7 with the specified training at two locations, and everything is functioning perfectly. Although the company introduced Mpulse 8 recently, it had numerous bugs, so we switched back to version 7 within a few days.
Cons
Improved debugging of new software is necessary.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
eric
Automotive, 500+ employees
Less than 6 months
December 2016
A lifesaver for managing maintenance!
A lifesaver for managing maintenance!
Pros
Managing maintenance schedules and tracking work orders is a hassle free task with this software. We utilize it to review all building maintenance tasks and schedule contractors and vendors accordingly.
Cons
The reporting aspect could benefit from being more intuitive for users.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Christine
Philanthropy, N/A employees
More than a year
June 2016
Helpfull tool
Helpfull tool
Pros
This software makes it incredibly easy to organize work in a way that allows everyone involved to stay informed about ongoing tasks.
Cons
Occasionally, the software takes a while to load, and there are times when it requires a couple of attempts to successfully submit work requests.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
8
Robert
Not specified, N/A employees
More than a year
June 2016
Portland Frenche Bakery Mpulse Review
Portland Frenche Bakery Mpulse Review
Pros
The instructional videos and customer support greatly enhance the understanding of the product's functionality.
Cons
It has a moderately steep learning curve, and screen updates can be somewhat sluggish.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Tracy
Food & Beverages, N/A employees
More than a year
June 2016
Adair County Ambulance District
Adair County Ambulance District
Pros
The work order management feature and the software's reporting capabilities are outstanding.
Cons
While it may not be the most intuitive system initially, once you become familiar with its usage, it yields impressive results.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Larry
Hospital & Health Care, 11-50 employees
More than a year
June 2016
MPulse 7.0 Review
MPulse 7.0 Review
Pros
Personally, I am not fond of this system, but I must admit that the vendor provides excellent support and assistance.
Cons
Running the software is overly complex and time-consuming. It feels like it requires a dedicated secretary. As a small team consisting of myself and two maintenance personnel, this system seems more suited for larger corporations. It seems like the needs of smaller businesses have been overlooked. We were initially using version 3.5, which we found to be excellent. However, as it is no longer supported, we upgraded to version 7.0, which we dislike.
Ease of use
2
Value for money
6
Customer Support
4
Functionality
5
James
Aviation & Aerospace, N/A employees
More than a year
June 2016
We use it on a daily basis to track work and work orders
We use it on a daily basis to track work and work orders
Pros
One of the aspects I like is its ability to track work orders and requests, and the option to generate printable reports.
Cons
I was quite fond of version 6, but I appreciate the additional options available in version 7. It simply takes time to set up and become accustomed to all the functions.
Ease of use
4
Value for money
8
Customer Support
8
Functionality
4
John
Primary/Secondary Education, N/A employees
More than a year
May 2016
MPulse Software CMMS
MPulse Software CMMS
Pros
The customer service and support team are consistently helpful, patient, and readily available to assist with any queries or concerns.
Cons
The training sessions lack a user-centric approach. They should listen to our needs and tailor the training accordingly.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
6
Len
Automotive, N/A employees
Less than 6 months
May 2016
BMT- Mpulse Review
BMT- Mpulse Review
Pros
I am really fond of the work order system and how it seamlessly integrates throughout the entire software. Our employees who rely on the software to generate work orders find it much more preferable than our previous email process. It is easy to use and offers a wide range of visually appealing graphical reports. I particularly enjoy the tracking of preventive maintenance and our building equipment.
Cons
When dealing with multiple buildings, some of the graphical reports become crowded, making it challenging to interpret repair and maintenance values.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Ronald
Banking, N/A employees
Less than a year
April 2016
Mpulse Maintenance Software
Mpulse Maintenance Software
Pros
The software is incredibly user-friendly, and the support team provides excellent assistance.
Cons
If I had to choose something I like the least, it would be the available reporting options.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Milton
Food & Beverages, N/A employees
More than a year
April 2016
This software has been so easy to lean and impliment. The support adn
This software has been so easy to lean and impliment. The support adn
Pros
Apart from the software's ease of use, the initial training, support, and the monthly "Tips and Tricks" webinars have proven to be invaluable in helping me learn and implement best practices. This has ensured a smooth transition for my staff in both entering and responding to work orders.
Cons
The only drawback I've encountered is that the program occasionally logs me out unexpectedly.
Ease of use
8
Value for money
8
Customer Support
6
Functionality
8
Steve
Religious Institutions, N/A employees
More than a year
April 2016
Great Maintenance tool
Great Maintenance tool
Pros
The company's staff are highly knowledgeable about their product and can guide you on how to leverage the software to meet your specific needs.
Cons
Personally, I prefer having a physical user manual that I can read outside the system. While the integrated help tool is helpful in many cases, there are moments when I prefer to have a book in hand and read about a product without relying on a computer nearby.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Greg
Hospital & Health Care, N/A employees
More than a year
April 2016
MPulse Software
MPulse Software
Pros
It's rare that I reach out with a question and don't receive immediate help or a response within a few hours. Moreover, the individuals I speak with are always friendly and willing to dedicate as much time as necessary to assist us with our inquiries.
Cons
Occasionally, the program abruptly closes without warning. I'm not entirely sure if it's a connectivity issue, but it doesn't seem to be the case.
Ease of use
6
Value for money
10
Customer Support
8
Functionality
6
Paul
Hospital & Health Care, N/A employees
More than a year
April 2016
MPulse review
MPulse review
Pros
Being web-based, I can access the software from anywhere and at any time. Whether I'm in the field, at home, or at my desk, I can easily input information.
Cons
Data input is not always effortless as I prefer, which can be daunting for individuals who have never used a program of this kind before.
Ease of use
8
Value for money
10
Customer Support
6
Functionality
8
John
Not specified, N/A employees
More than a year
April 2016
Summit Farms Product Review 3.30.2016
Summit Farms Product Review 3.30.2016
Pros
The customer service is incredibly helpful and responds promptly. The reports are customizable, allowing us to tailor them to our specific requirements.
Cons
Currently, the system lacks communication with our accounting software, specifically in terms of purchase orders and inventory management.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Brian
Farming, N/A employees
More than a year
March 2016
Excellent Vendor Relationship Helped Make MPulse Succeed for DISH!
Excellent Vendor Relationship Helped Make MPulse Succeed for DISH!
Pros
One of the greatest aspects of working with MPulse is their exceptional team. While implementing the software in our company posed challenges, the resources provided by MPulse were indispensable in addressing our individual issues and finding solutions. They have always been supportive and never treated our questions or problems as burdensome. Their flexibility, honesty, and transparency throughout the process have been commendable. Thanks to their assistance, MPulse has become an integral part of our operations at DISH, and we continue to discover new ways to leverage it for the benefit of our business.
Cons
The pre-built reporting feature in MPulse has never proven useful for our business. We find ourselves regularly exporting data from MPulse to a separate software for data manipulation and reporting purposes. Although MPulse does offer customized reports, they come at an additional cost.
Ease of use
8
Value for money
10
Customer Support
6
Functionality
8
Leslie
Telecommunications, N/A employees
More than a year
March 2016