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Overview
Naviam Request simplifies service request management with a user-friendly front-end for IBM Maximo. While its initial setup can be a bit time consuming, its ability to automate work order creation and provide real-time status updates makes it a dependable tool for improving operational efficiency and user satisfaction.
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Starting Price
Custom
Naviam Request Specifications
Service Requests
Work Order Management
Mobile Access
Document Management
What Is Naviam Request?
Naviam Request is a dedicated service portal designed for organizations using IBM Maximo. It solves the common problem of complex request processes by giving all users a simple mobile and web app to submit issues.
Its key features like photo uploads and real-time status tracking ensure maintenance teams get clear information instantly. This eliminates manual data entry and frustrating follow-up calls, which allows facility and IT managers to simplify workflows and improve service delivery across the enterprise.
Naviam Request Pricing
Naviam Request Integrations
Naviam Request supports integration with IBM Maximo application suite.
Who Is Naviam Request For?
The software is ideal for a wide range of industries and sectors, such as:
- Utilities
- Energy
- Manufacturing
- Transportation
- Public sector
- Healthcare
Is Naviam Request Right For You?
Naviam Request is the ideal fit for organizations already invested in the IBM Maximo ecosystem that wants to improve user adoption and service efficiency. The platform makes complex asset management accessible to every employee without requiring technical training. Naviam’s security framework aligns with ISO 27001 and ISO 27017 standards, ensuring data protection through encryption at rest and in transit.
Still unsure about Naviam Request? Connect with our customer support staff at (661) 384-7070 for further guidance.
Naviam Request Features
Naviam Request is designed for automatic conversion of incoming service requests directly into sanctioned Maximo work orders. This automated conversion ensures the maintenance teams receive work requests immediately, accelerating the flow of work through the existing asset management process. The direct link to IBM Maximo facilitates this rapid, automated action.
The application provides a centralized, self-service portal accessible to organizational personnel for submitting service requests. This interface is uniformly available through both a dedicated web browser view and the native mobile application, supporting accessibility. The portal also serves as the necessary control point for the requester to handle subsequent management and viewing of their submitted items.#fd#Real-Time Request Tracking#fd#Naviam Request software grants requesters complete, up-to-the-minute visibility into the precise status of their submitted requests. This constant status display effectively reduces redundant communication by eliminating the need for manual follow-up inquiries. This essential visibility feature is accessible for all ongoing work directly within the secure mobile application.
An intuitive drag and drop interface allows the organization to easily create customized request forms for data capture. The builder accommodates a wide range of question types, enabling highly focused and granular request gathering. Furthermore, the inclusion of dependent question choices optimizes the form completion process for the submitting party.
The system automatically delivers critical updates and warnings to interested parties using email or mobile device messages. These necessary alerts are delivered automatically upon any change in the request status initiated by the maintenance team. Automated final messages are also sent to inform personnel immediately when the work submission has been finished.
