Okappy Reviews

“Perfect job tracking and reporting”

Pros

The job allocation tools and reporting are really strong in my experience and I find having a full history available for engineers while they are on site genuinely useful.

Cons

Training comes at a high cost, there are restrictions around how much you can edit job sheets and the invoicing side is difficult to work with.

“Well-organized and user-friendly tool”

Pros

Usability and overall organization of the workflow are very important to how our business operates and I feel this product delivers well on both.

Cons

There are probably some features we do not currently use but having an alarm or alert system for jobs would definitely be helpful.

“impressive work orders and invoicing”

Pros

Creating work orders, handling invoicing and keeping records organized is very easy for me.

Cons

Finding older, cancelled, or archived items could definitely be made more convenient.

“helpful onboarding and responsive support”

Pros

From the start, I found getting started with the software pretty easy and my onboarding consultant was a big help in getting everything up and running right away. Once it was set up for my business, I found the app simple to navigate and understand. The monthly billing option is also really valuable for me as a small business especially when there isn't a big budget available upfront for software. On top of that, I have experienced a very responsive support team that has helped me whenever I've run into problems.

Cons

One area that could definitely be improved is the UI which feels a bit clunky and overdue for a refresh. The overview screen shows a lot of information and some of it just isn't relevant to how I use the system. It's similar on the job sheet page as well. More customization would make a big difference especially if I could remove sections we don't use. I'd also like to get more value from the reporting features but right now they aren't very useful for what I need. I really need more employee-specific reports and at the moment I'm still relying on Numbers to build my own which takes a lot of extra time.

“paperless reports and faster service”

Pros

Managing several engineers has become far less demanding for me since we started using this system. It has cut our paperwork by around 90% and reduced my workload by roughly 80% which is a huge difference in my Service Manager role. I am not spending time chasing reports anymore because engineers complete them as soon as the job is finished and they come through to me straight away. That means I can review anything that needs adjusting and send the report directly to the customer right away, helping us deliver a faster, more efficient service. Having a customer's full job history available instantly is also a big advantage for me. Overall, I feel the system has improved the level of service we offer while making the whole team much more efficient and helping us look after customers better.

Cons

Honestly, I'm having a hard time coming up with anything I dislike because the system has genuinely made both my job and day-to-day work much easier. If I had to mention one thing, it would be that some customer details can't be updated once the customer has been added unless you email the company directly. Even then, it's not really a major complaint, because their customer support is friendly, very efficient and has always handled any request from me quickly and professionally.

“Convenient access across the network”

Pros

Connecting with the full network of contractors and staff feels convenient for me and I find the platform genuinely simple to use. It stays fairly basic while still delivering a lot of value.

Cons

There are a few quirks you have to pick up when searching so you can stay on the same screen. Working with archived jobs is also a bit slow.

“fast access and flexible editing”

Pros

Using it feels very easy for me and I can open it from pretty much any phone, tablet, or desktop computer without issues. I also find it helpful that jobs can be edited again when needed. Just a few seconds after a job is completed, the job sheet shows up which is really convenient for me.

Cons

That said, every company works differently and has its own requirements. While the option to re-edit job sheets is useful in many cases, it doesn't really fit our setup because customers should not have permission to make those changes.