Q Ware CMMS Reviews

“Work order management done right”

Pros

Being able to create and manage work orders, along with scheduling reminders and setting up preventive and recurring maintenance tasks, has been really useful for me.

Cons

For what we need the system feels a bit too heavy and it would be much better if unused features could be hidden more easily. It would also help a lot to have the option to attach multiple photos to a work order.

“staff picked it up quickly”

Pros

To train the team on the system didn't take much effort in my experience and I found it simple to teach staff how to use it. It also does a great job of tracking work and the setup gives project managers a clear way to monitor repeat problem areas.

Cons

Nothing has really stood out as a downside. We haven't come across anything we dislike yet.

“affordable cmms with amazing support”

Pros

From my experience getting started with this CMMS was very easy and I find the customer support outstanding. It also costs much less than other CMMS options I've looked at which makes it an even better value.

Cons

I don't have any complaints. They keep impressing me.

“paperless work orders win”

Pros

It was easy for me because a real person handled the setup with the information we provided which made the whole process feel very turnkey. If something needs to be updated later, I find changes are easy to make. It also includes user-defined options that are simple to learn so I can tailor the system to fit specific needs. Another really useful feature for me is inventory tracking by building which helps keep everything organized in one place. The system can be fully electronic and paperless if you want but you still have the option to print individual work orders when needed. Reporting is flexible too, I can run reports using different criteria, then export them to Excel or Word, or print hard copies. Since it's web-based, there's no extra storage taking up space on my server. Compared with the old pen-and-paper method we used before, I find this gives much quicker control over what needs to be done and where our techs are throughout the day. We also no longer deal with "lost" work orders because somebody accidentally tossed the paperwork.

Cons

Because it's web-based there can be occasional lag depending on how you access it especially if you have to route through your company's server instead of using direct web access. That said, the delays we've run into are mostly tied to our own internal server issues so I can't really say I have any major complaints about the software itself.

“Friendly customer care team”

Pros

I found the sales team welcoming, friendly and clearly knowledgeable about the product which made the whole process pleasant to work through. The system was installed quickly and adjusted to fit our facilities without much trouble. Training staff across the entire school district was easy and I saw very few questions or complaints during rollout. Since putting it in place, we have seen a big jump in the number of work orders staff are submitting for issues that need attention. The program also keeps the requester and other administrators updated with feedback which I consider a very positive part of using it.

Cons

One limitation is that certain programming changes still have to be handled by the company instead of allowing us to make those adjustments ourselves.