Q Ware CMMS Reviews

“Secure scheduling

Pros

Right from the start I felt this service was worth both the money and the time invested. The learning curve was brief and easy for me so it didn't take long to get comfortable with it. It also gives me confidence when handling data because the software feels safe and secure. We don't plan to rely on it much for inventory management but it fits our asset tracking and preventive maintenance needs very well. On top of that, I find scheduling workflows in the system simple and easy to manage.

Cons

Really don't have any complaints. Everything has been working well and we haven't run into any issues with the system. We're very happy with it.

“Aligned work order tracking

Pros

Everything stays really well organized with this system in my experience and it keeps our operation running very efficiently. I find checking work orders and staying on top of follow-ups simple and getting familiar with how to use it doesn't take much time at all. We really appreciate how quickly our team was able to learn it.

Cons

There's honestly not much to complain about. If anything, it's so easy to use that any added features can sometimes feel a little unnecessary or slightly in the way.

“excellent value and simple setup

Pros

From a practical point of view it's been a very cost-effective option for us especially with how well it handles maintenance management. Getting everything set up was easy, training the team didn't take much effort, ongoing upkeep has been minimal and adding more users has been just as hassle-free.

Cons

We haven't run into any issues with the product.

“tailored setup

Pros

Right from the start I found the service very user-friendly and well worth the cost. A big advantage for us was that the team was directly involved in developing our specific site so the system was built around our needs instead of forcing us to work with a one-size-fits-all product like many other options do.

Cons

I don't have any real complaints about the product. It has delivered exactly what was promised and any issue that came up was handled and fixed right away.

“maintenance tracking made simple

Pros

I find handling maintenance work orders easy and tracking everything very convenient. The system is user-friendly, even for someone who is not very comfortable with technology.

Cons

One limitation is that making updates, such as adding or changing locations, still requires help from the IT team. It would be much better if we were able to make those changes on our own.

“new issues in the new version

Pros

It's easy to use, simple and not packed with unnecessary features that would just make things confusing.

Cons

The latest version comes with several drawbacks that I've already discussed with Chris.

“helpful work order notifications

Pros

From an onboarding perspective, getting our end users trained on the system has been pretty easy. I find the Work Order system user-friendly and the notifications very helpful.

Cons

We need upgrades so we can use Asset Management the way we want to.

“Fast rollout and better workflow

Pros

Getting this up and running for our employees was quick to implement and deploy in my experience. It really helped align our work order process and brought more efficiency to our facilities department.

Cons

No negative issues with it.

“Natural workflow feel

Pros

Using it feels easy to me thanks to the simple interface and natural workflow. It doesn't take much effort to get comfortable with the way everything is laid out.

Cons

A downside is that they depend on a third-party programming provider which can slow down development and delay enhancements. A few parts of the system also feel limited and not very flexible and the checklist feature is still missing some functionality.

“reliable work order control

Pros

Handling work orders and managing preventive maintenance tasks has been really effective for me. Those two areas are where I feel the software delivers the most value.

Cons

there's nothing that stands out as a negative for me.

“all-in-one booking and inventory hub

Pros

One of the biggest reasons we chose this software was that it brought Event Booking, Work Orders and Inventory Tracking together in a single system. From my perspective, it saves users from having to jump between different platforms just to complete their tasks which has been very valuable for us.

Cons

The downside is that we are still stuck on version 2.1.3.10. The only reason we have stayed on this older version is because the newer release no longer includes Event Booking and that feature is essential for us as a school. We rely on it heavily to reserve rooms for different activities and to create work orders for our events. When we originally bought the software, we were told that a new version was being developed but nobody explained that Event Booking would be removed in that update. It would really be worth reconsidering especially since we have already invested so much time in setting everything up and training our users.

“My experience with this

Pros

It feels very user-friendly and flexible to me which makes it easy to adapt to the way I work.

Cons

Events feature is missing a few things I'd like to have but aside from that, I don't really have any other complaints.

“PM features work well

Pros

PM scheduling and work orders were easy for me to locate and I found creating new orders that weren't already listed simple enough.

Cons

Customer service was lacking and making changes to the custom setup was frustrating. I contacted the company to remove people who were no longer involved and add new employees.

“helpful for maintenance tracking

Pros

Overall, I've found it to be a useful tool for keeping track of work orders, preventive maintenance and routine inspections.

Cons

Interface feels outdated and could be made more simple.

“Outdated software with little innovation

Pros

It's very easy to use in my experience and most users seem to catch on quickly when it comes to entering work orders. For everyday operations, I find it does the job without much trouble.

Cons

This software feels like it hasn't changed at all in the last 15 years. We're paying a lot for a subscription, yet it's still basically the exact same product. The graphics, functionality and overall processes have stayed unchanged and I honestly can't point to a single new feature that's been added.

“handles complex campuses well

Pros

In my experience, using this system has been pretty easy. End users barely need any guidance from me beyond showing them how to reset their password. Our setup is a little unusual since we are a facilities services provider working only with two K-12 international private schools and I find the mix of multiple organizations and campuses adds a lot of complexity. This was the only platform that really seemed capable of managing all of that. The Events module has also been a strong fit for us because I see it playing a major role in our day-to-day operations. On top of that, I find customer support very dependable, they respond quickly every time and in most cases they resolve the issue without much delay.

Cons

Setting up PMs can feel a bit tedious. We also don't really load many assets into the system so for the way we work, it often feels unnecessary to go through the full asset and asset category setup. I get why it's designed that way and it makes sense in theory but we're not an industrial client. In our case, it would be much simpler to just enter something like, "change battery on UPS in server closet B with an RBC55 battery." The event calendar will also occasionally show the wrong times in calendar view which I suspect might be related to the browser or maybe needing to clear the cache. Another thing that still bothers me is how deleted users are handled. They still kind of remain in the system and I don't like that a username used by a former employee from five years ago still can't be reused.

“well-designed and efficient

Pros

Entering data is very easy for me and I find the application feels carefully designed and well thought out.

Cons

I still haven't run into any downsides. It does exactly what I need it to do.

“powerful inventory and work orders

Pros

The inventory management and work order capabilities feel strong in my experience and I find the overall size and scope of the system give it plenty of room to handle larger operational needs.

Cons

Approval workflow and assignment process take quite a bit of time which can slow things down more than expected.

“Simple navigation

Pros

Navigating the system feels very easy to me and I find adding items whenever they come up really convenient.

Cons

The only downside was getting used to a new system at first but it becomes more familiar and easier to use the more we work with it.

“very user-friendly setup

Pros

Even people who aren't very comfortable with computers can use it without much trouble in my experience.

Cons

There are still some changes I can't make on my own in the system so I have to rely on tech support.

“Work order management done right

Pros

Being able to create and manage work orders, along with scheduling reminders and setting up preventive and recurring maintenance tasks, has been really useful for me.

Cons

For what we need the system feels a bit too heavy and it would be much better if unused features could be hidden more easily. It would also help a lot to have the option to attach multiple photos to a work order.

“staff picked it up quickly

Pros

To train the team on the system didn't take much effort in my experience and I found it simple to teach staff how to use it. It also does a great job of tracking work and the setup gives project managers a clear way to monitor repeat problem areas.

Cons

Nothing has really stood out as a downside. We haven't come across anything we dislike yet.

“affordable cmms with amazing support

Pros

From my experience getting started with this CMMS was very easy and I find the customer support outstanding. It also costs much less than other CMMS options I've looked at which makes it an even better value.

Cons

I don't have any complaints. They keep impressing me.

“paperless work orders win

Pros

It was easy for me because a real person handled the setup with the information we provided which made the whole process feel very turnkey. If something needs to be updated later, I find changes are easy to make. It also includes user-defined options that are simple to learn so I can tailor the system to fit specific needs. Another really useful feature for me is inventory tracking by building which helps keep everything organized in one place. The system can be fully electronic and paperless if you want but you still have the option to print individual work orders when needed. Reporting is flexible too, I can run reports using different criteria, then export them to Excel or Word, or print hard copies. Since it's web-based, there's no extra storage taking up space on my server. Compared with the old pen-and-paper method we used before, I find this gives much quicker control over what needs to be done and where our techs are throughout the day. We also no longer deal with "lost" work orders because somebody accidentally tossed the paperwork.

Cons

Because it's web-based there can be occasional lag depending on how you access it especially if you have to route through your company's server instead of using direct web access. That said, the delays we've run into are mostly tied to our own internal server issues so I can't really say I have any major complaints about the software itself.

“Friendly customer care team

Pros

I found the sales team welcoming, friendly and clearly knowledgeable about the product which made the whole process pleasant to work through. The system was installed quickly and adjusted to fit our facilities without much trouble. Training staff across the entire school district was easy and I saw very few questions or complaints during rollout. Since putting it in place, we have seen a big jump in the number of work orders staff are submitting for issues that need attention. The program also keeps the requester and other administrators updated with feedback which I consider a very positive part of using it.

Cons

One limitation is that certain programming changes still have to be handled by the company instead of allowing us to make those adjustments ourselves.