QuickFMS Reviews

“ready for more automation”

Pros

Already set up well for taking on new automation which I see as a big plus.

Cons

The time required is still a factor.

“Clean interface”

Pros

Whenever I've raised a query, I've found the customer support team responds right away and stays on it until the issue is fully resolved. The interface is also very well designed and I find it simple to use without complications, snags, or system hangs.

Cons

There was just one issue earlier when entering the date for closing a ticket, the month pop-up was missing but that has been fixed now. Another minor problem was the vendor registration process, where we had to email the support team with all the details. The format has since been changed and it's now much more useful for getting a quicker response on registrations.

“reliable support and custom fit”

Pros

It feels like it was built around customer requirements. We've been using it for more than two years now and I've found the support team excellent, paying attention to even the smallest requests. Vijay and the team are doing a really good job.

Cons

At times it does run a bit slow and the map can take longer than expected to load.

“Clear workflow”

Pros

Starting with it has been easy for me and I find the overall workflow simple to understand and use. The implementation process is also fast and goes through without much trouble.

Cons

One downside is that the tool has a few limitations that make it hard to customize everything according to specific business requirements.

“helpdesk tracking works brilliantly”

Pros

One thing that has been really useful for us is the online tracking of all requests along with TAT in the Helpdesk module. The escalation flow within the defined levels is set up properly which helps a lot. The Space Management module is also helpful because it lets us monitor workstation availability online, whether occupied or vacant. On top of that, I've found support reliable and available whenever needed.

Cons

If I had to point out something it would be the reports since they may need some customization depending on specific requirements.

“transparent ticketing that delivers”

Pros

A major improvement for us has been the complete transparency this brought to our service request and complaint management process. As of today, our customer satisfaction rate has increased by 112%. Since we run a transcription service, managing virtual staff and flexible office hours used to be a challenge but this platform works from anywhere at any time which fits our setup perfectly. The help desk system also integrates easily with our CRM, allowing us to manage customer concerns through an automated ticketing workflow. Every time a customer sends an email or starts an on-site chat, a new ticket is created automatically and the assigned representative gets notified by email and push notification on their phone. From a manager's perspective, I also find it very useful to track vendor-committed SLAs and response times.

Cons

There were a few issues along the way but customer support helped us resolve them without much trouble. The team was responsive and helpful and overall it has been a very great product.

“Simple tool with excellent support”

Pros

Everything feels very simple and genuinely helpful for me to use. I find it a really great product and the customer support has been excellent as well.

Cons

Nothing to mention at this point, I don't have any complaints.

“quick to learn and convenient”

Pros

For new users, I found it fairly easy to get started so it can be picked up quickly without needing technical support which makes it very convenient to use.

Cons

There's still plenty of room for improvement, the packages can be pricey and the professional quality isn't the strongest.