Daniel
Machinery, 500+ employees
Less than a year
“Easy asset communication tracking”
Pros
The customer communication documentation works really well in my experience and I also find the asset management features very useful for day-to-day work.
Cons
Some parts of the interface feel a bit tough to use and not every email gets assigned to the correct customer.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Klaus D.
Machinery, 101-500 employees
More than a year
“Simple onboarding friendly workflow”
Pros
Getting started with the application felt very simple for me which made onboarding much simpler for new users on our team. We can keep track of all customer requests in one place instead of having them buried in individual inboxes and I've found working together with other teams very easy within the tool. Another big plus for us is that user feedback is clearly taken seriously and I've noticed many of our suggestions appear quickly in regular updates.
Cons
There are no real downsides to mention, just a few areas that could still be improved, such as the full-text search within requests.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sven H.
Mechanical or Industrial Engineering, 11-50 employees
Less than 6 months
“Convenient request handling system”
Pros
From my side, getting started with the software also felt very simple, everything was easy to understand and I've found the support team excellent whenever help was needed.
Cons
At the moment, items still can't be created as their own item type and have to be stored under machine types instead. Managing users across different locations is also still quite time-consuming and tough.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Pierre
Machinery, 101-500 employees
Less than a year
“Responsive support driven tool”
Pros
One thing that really stands out to me is how responsive the team is, along with how easy I find the system to use and implement. I especially appreciate the ongoing development based on customer feedback and I've seen how quickly forms can be adapted. Because of that, I feel the smaller drawbacks are gradually being eliminated over time.
Cons
It could use more of a database-style structure so that similar assets can be entered even faster.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stephan A.
Mechanical or Industrial Engineering, 101-500 employees
More than a year
“Regular feature update cycle”
Pros
One of the biggest strengths I've noticed is the regular updates that keep bringing in new features.
Cons
Outlook still offers a few more options when it comes to email communication. Still, overall it comes very close to being perfect.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10