remberg

“Simple start and helpful support”

Pros

Right from the start, I've been very satisfied. The migration was easy, the interface is simple to use and the support team has provided great help whenever needed.

Cons

Mobile app still has room for improvement, unfortunately, although they've already assured me that updates are coming. Any questions or issues that came up were clarified right away.

“powerful maintenance coverage”

Pros

In my day-to-day maintenance work, I've found this software covers my tasks completely and offers a wide range of functions I haven't really seen in other systems. I especially value the ongoing development, as each update brings it closer to what I would consider ideal. I also appreciate having direct customer support with a dedicated contact person who is mainly available in writing but can also be reached by phone when necessary. For smaller questions, I rely on the integrated assistance system which works efficiently. I also like that the full conversation, including my suggestions for improvement, can be forwarded directly to customer service.

Cons

Getting started can be challenging without a certain level of IT experience, or if someone is generally hesitant about new digital systems. The operating and purchase costs are also not low, so the investment should be calculated carefully and it definitely makes sense to take advantage of the pilot project option. I also see a weak point in the spare parts management, because at the moment it does not fully meet my needs and seems to be geared more toward simple consumable materials. There is currently no practical way to manage components by serial number and the option to store batch numbers is missing as well. This becomes especially tough for repairable parts that are removed from equipment, sent out for overhaul, stored and then reinstalled later in another cycle. Right now, that whole process has to be handled through the equipment structure which is not only impractical but also creates administrative complications especially because it is tied to assigning user permissions.

“supportive onboarding and service”

Pros

Right from the consultation phase through to rollout, I felt the whole process was handled very well. Our support contacts were committed, helpful and always willing to assist whenever we needed guidance.

Cons

The software still doesn't feel fully mature yet, so in areas like instructions I've had to do some tasks twice.