remberg Reviews

“Simple start and helpful support”

Pros

Right from the start, I've been very satisfied. The migration was easy, the interface is simple to use and the support team has provided great help whenever needed.

Cons

Mobile app still has room for improvement, unfortunately, although they've already assured me that updates are coming. Any questions or issues that came up were clarified right away.

“Convenient software and caring team”

Pros

Software felt very simple and easy to use. It keeps us being improved continuously and you can tell customer feedback is genuinely taken into account during development. The Rembaren team is also incredibly friendly and always ready to help, no matter the situation.

Cons

Current mobile app still isn't very practical, although a new version is already in the works ,-)

“Feasible reporting that helps maintenance”

Pros

One thing that really stands out about it is the reporting feature. I find the way machine operators report equipment defects very simple and for our maintenance team, the follow-up processing and documentation provide strong support.

Cons

Part I'm least happy with is the mobile app. It would be much more useful if the app had the same range of functions as the desktop version, so everything could be viewed and edited on a smartphone just like on a computer.

“helpful planning workflow”

Pros

The job planning tool has been really helpful in my experience. I can move tasks around and adjust priorities easily and everything works in a very easy way.

Cons

The way equipment types are categorized was quite confusing. Equipment types and labels tend to get mixed up pretty often.

“Easy planning and full control”

Pros

From the start, I've found the system very simple to use. I can create work orders and schedule employees without difficulty and having full visibility into the status of reports and jobs is extremely valuable for me. The traceability for maintenance processes is excellent and I also find it very easy to create forms and instructions when needed.

Cons

App still isn't quite at the same level as the online version yet but a new release is already being developed. We're definitely looking forward to it.

“supportive onboarding and service”

Pros

Right from the consultation phase through to rollout, I felt the whole process was handled very well. Our support contacts were committed, helpful and always willing to assist whenever we needed guidance.

Cons

The software still doesn't feel fully mature yet, so in areas like instructions I've had to do some tasks twice.

“powerful maintenance coverage”

Pros

In my day-to-day maintenance work, I've found this software covers my tasks completely and offers a wide range of functions I haven't really seen in other systems. I especially value the ongoing development, as each update brings it closer to what I would consider ideal. I also appreciate having direct customer support with a dedicated contact person who is mainly available in writing but can also be reached by phone when necessary. For smaller questions, I rely on the integrated assistance system which works efficiently. I also like that the full conversation, including my suggestions for improvement, can be forwarded directly to customer service.

Cons

Getting started can be challenging without a certain level of IT experience, or if someone is generally hesitant about new digital systems. The operating and purchase costs are also not low, so the investment should be calculated carefully and it definitely makes sense to take advantage of the pilot project option. I also see a weak point in the spare parts management, because at the moment it does not fully meet my needs and seems to be geared more toward simple consumable materials. There is currently no practical way to manage components by serial number and the option to store batch numbers is missing as well. This becomes especially tough for repairable parts that are removed from equipment, sent out for overhaul, stored and then reinstalled later in another cycle. Right now, that whole process has to be handled through the equipment structure which is not only impractical but also creates administrative complications especially because it is tied to assigning user permissions.

“workflow-based maintenance boost”

Pros

Working with it has shown me what it means to build software around real workflows and practical experience. I find it enjoyable and simple to use and in a short time it already brought noticeable improvements to my daily work. The support experience has also been outstanding in my opinion and difficult to compare with anything else. Overall, I see it as a complete solution that makes daily life much easier for maintenance teams, increases process transparency and helps strengthen awareness around proper documentation.

Cons

After four weeks of intensive use, I honestly haven't come across any negative aspect. Any problems or questions get resolved within minutes and customer feedback is clearly listened to and considered as part of the ongoing improvement process.

“maintenance expertise done right!!!”

Pros

What I appreciate most is that the team clearly understands maintenance and I can see how they've turned that knowledge into an simple product that simplifies each step of the maintenance process.

Cons

Up to now, I haven't noticed any real downsides. I was a bit hesitant about using a cloud-based solution at first but the benefits won me over very quickly.

“flexible team visibility”

Pros

It can be used very flexibly in my experience and our team benefits from always knowing the current status, even when someone is on vacation, thanks to the history tracking.

Cons

A few fields are still missing in different areas that would make the work even easier. The "Files" section could also be improved further.

“well-structured and user-friendly tool”

Pros

In daily use, I find the system very easy due to its simple handling and user-friendly interface which makes work noticeably easier for me. It also has a clear and well-structured design that feels practical and I like that settings can be customized individually to match different customer needs.

Cons

One improvement I'd like to see is in the creation of maintenance planners. The software should allow an increase in the number of maintenance tasks under "one asset per order," raising the limit from 50 to 100 or more.

“ticket teamwork that delivers”

Pros

Working together on an issue within a single ticket has been very effective for me. I receive help quickly and in a focused way and the clear overview of tickets, along with sorting options and status updates, makes my daily work much easier.

Cons

If anything ever comes up, I'll add it here.

“support overview and asset history”

Pros

I find it much easier to keep track of current support requests using this system. It also helps that the asset management system allows all equipment and related data to be stored centrally, with a clear history that I can access whenever needed.

Cons

At times, the website can be a bit sluggish, although that may also be caused by the browser. Usually, reloading the page fixes it. In my opinion, a desktop version would still be a welcome addition.

“Clear layout with regular updates”

Pros

The clear layout and easy handling really appeal to me and I also value the regular updates and training sessions that keep the system up to date.

Cons

There are still too few integrations. It would be really helpful if the documents and files from the inquiry also appeared in the order files. Being able to design or customize forms ourselves would be a welcome addition.

“reliable data storage”

Pros

Data can be stored quickly behind equipment or vehicles in my experience, so nothing gets lost and everything stays properly documented.

Cons

Even when changes are submitted and you get confirmation, it can still take quite a while before they actually appear online.

“practical and valuable knowledge transfer”

Pros

Getting started with it has been fairly easy for me and it works well in day-to-day practice. I also find it valuable that it helps preserve employees' knowledge for future teams.

Cons

It still feels too early to point out anything I dislike. I haven't fully understood the entire program yet and am only now starting to dive into the details.

“modern platform for service teams”

Pros

This platform has helped us digitize our service and after-sales processes much more efficiently. I see the central machine file as a major advantage because it keeps all relevant documents, maintenance histories and service assignments in one place. I also find the interface modern and simple which helps new employees get up to speed quickly. It improves internal collaboration as well as communication with customers in my experience.

Cons

There are no real negatives at the moment. The only thing I would still like to see is additional functionality, such as allowing customers to sign forms digitally even when you are not on site, ideally by sending them a link with direct access to the form in the system.

“user-friendly and transparent”

Pros

The software feels very user-friendly to me and offers a high level of transparency throughout.

Cons

I honestly don't have anything negative to report.

“Easy to use platform”

Pros

In my experience, using it feels very easy and it stays up to date consistently while doing exactly what it is designed to do in a reliable way.

Cons

Can't think of any downsides and I honestly haven't had a reason to worry about anything negative yet.

“helpful work order structure”

Pros

There is a great structure in place that I can use to keep track of everything within each work order which helps me stay organized.

Cons

Adding items still takes too many steps, so the process feels more drawn out than it should be.

“Easy asset communication tracking”

Pros

The customer communication documentation works really well in my experience and I also find the asset management features very useful for day-to-day work.

Cons

Some parts of the interface feel a bit tough to use and not every email gets assigned to the correct customer.

“Simple onboarding friendly workflow”

Pros

Getting started with the application felt very simple for me which made onboarding much simpler for new users on our team. We can keep track of all customer requests in one place instead of having them buried in individual inboxes and I've found working together with other teams very easy within the tool. Another big plus for us is that user feedback is clearly taken seriously and I've noticed many of our suggestions appear quickly in regular updates.

Cons

There are no real downsides to mention, just a few areas that could still be improved, such as the full-text search within requests.

“Convenient request handling system”

Pros

From my side, getting started with the software also felt very simple, everything was easy to understand and I've found the support team excellent whenever help was needed.

Cons

At the moment, items still can't be created as their own item type and have to be stored under machine types instead. Managing users across different locations is also still quite time-consuming and tough.

“Responsive support driven tool”

Pros

One thing that really stands out to me is how responsive the team is, along with how easy I find the system to use and implement. I especially appreciate the ongoing development based on customer feedback and I've seen how quickly forms can be adapted. Because of that, I feel the smaller drawbacks are gradually being eliminated over time.

Cons

It could use more of a database-style structure so that similar assets can be entered even faster.

“Regular feature update cycle”

Pros

One of the biggest strengths I've noticed is the regular updates that keep bringing in new features.

Cons

Outlook still offers a few more options when it comes to email communication. Still, overall it comes very close to being perfect.