SGMAN Reviews
Total 23 reviews
3.4
All reviews are from verified customers
Rating Distribution
5
Stars17%
4
Stars26%
3
Stars39%
2
Stars13%
1
Stars4%
Satisfaction score
Ease of use
6
Value for money
7
Customer Support
7
Functionality
6
Aniket R.
Mid-Market, 500+ employees
“Sr Technical Support Associate
Pros
It offers the option to add macros as needed and integrates seamlessly with chat support, making implementation Simple.
Cons
Organizations should allow customer support associates to use the software frequently.
Rating Distribution
Ease of use
4
Value for money
8
Customer Support
6
Functionality
4
Vivek J.
Small-Business, 51-100 employees
“Best chat application
Pros
The interface is exceptionally user-friendly, easy to navigate, and reliable. Message notifications are particularly helpful in ensuring message delivery and visibility.
Cons
The AI functionality needs to be more interactive. Shortcuts should be better organized and easier to use. The interface could benefit from streamlining unnecessary options.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Aditya J.
Small-Business, 51-100 employees
“Best tool to check overall metrics and also any errors.
Pros
The interface is remarkably user-friendly, ensuring accurate data handling.
Cons
Occasionally, the tool experiences delays in loading.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9