SGMAN

Sigma accelerates data insights

Pros

The support team is incredibly helpful, and it caters to a broad audience.

Cons

I haven't come across many drawbacks so far.

Business Intelligence Software Trailblazer

Pros

Sigma Computing offers a contemporary approach to business intelligence that distinguishes itself in the industry. I particularly value the comprehensive control over performance enabled by the live connection to cloud data warehouses, as well as the capabilities for materialization and caching. Sigma's platform provides extensive opportunities for commercialization compared to other tools, empowering our clients to truly embrace a self-service environment. The product undergoes continuous enhancement with thoughtful updates and a forward-thinking roadmap that leverages the latest technological advancements. Additionally, the in-app live support with real humans enables our analysts and developers to swiftly and efficiently resolve issues, significantly enhancing our productivity.

Cons

There's really nothing about Sigma that I don't like. However, I would suggest enhancing the controls for formatting static reports. To truly be the comprehensive solution, it should offer top-quality PDF and XLSX exporting capabilities. While these features exist and work well, there's room for improvement in terms of export quality, particularly regarding margins and potential element cut-offs due to sizing issues.

Sigma is a Game Changer - Ease of Use, Great Analytics Tool

Pros

Sigma has revolutionized operations at Florida Cancer Specialist. While our organization heavily relied on Excel for analysis, the comfort and quick data manipulation it provided made transitioning difficult. Since introducing Sigma in early 2024, however, it has been a game changer. There's a strong preference for all reports to be on Sigma due to its intuitive ease of use. Currently, we use PowerBI for dashboards and reports, but it was limiting in terms of data accessibility and speed. With Sigma, we can quickly publish extensive data sets and benefit from impressive visualizations. In less than six months, Sigma has fundamentally shifted how our organization interacts with data, and the demand for it continues to grow. Beyond its user-friendly nature and robust data capabilities, the exceptional support from Sigma sets it apart as a top-notch BI tool.

Cons

I regret not adopting Sigma earlier.

SIGMA Usage Review

Pros

The Home Dashboard View and Navigation were recently introduced to our team and have become essential tools in our daily operations.

Cons

Occasionally, the loading time for created activities is delayed.

Great tool for tracking performance

Pros

Sigma enables me to effortlessly track my performance metrics using various parameters.

Cons

It would be beneficial to have a filter for accessing individual data for each person.

It's very user-friendly and easy to understand

Pros

Sigma provides concise answers and facilitates quick implementation of necessary changes based on our performance scores. It offers a multitude of features, including CSAT scores, team performance metrics, case breakdowns, customer support insights, and order integration information.

Cons

The loading time for certain files is somewhat prolonged. When entering values in the filter section, Sigma processes them, and switching between different values can lead to delays in loading.

Great dashboard to monitor our support team productivity

Pros

The ability to create customized dashboards tailored to our needs, especially when integrated with Salesforce, provides precise metrics. Sigma's ease of use makes it a staple in our daily operations within the customer support team.

Cons

There are times when the reporting accuracy is off. The survey and chat counts sometimes do not align with Salesforce data.

Best tool when it comes to monitoring team performance

Pros

Sigma is exceptionally Simple to use and aids in standardizing employee performance metrics. We utilize Sigma frequently, finding it indispensable for managing metrics and determining individual needs.

Cons

Honestly, there's nothing to dislike, and the customer support is responsive too.

Sigma review

Pros

It delivers comprehensive team performance reports, allowing me to compare individual and overall team metrics. This enables informed decision-making to address areas where individuals may need improvement.

Cons

Improving the speed of data loading at times would be beneficial.

Easy to Use Tool Falls Short in Almost Every Other Area

Pros

Sigma was among the first BI platforms to adopt a spreadsheet and formula approach, which enhances accessibility for non-technical users. While other tools like Hex and Omni now offer similar functionality, Sigma's unique features stand out.

Cons

Issues with data governance arise when opting to write SQL code instead of using Sigma's built-in functions. The data lineage breaks down completely in such cases. Troubleshooting and maintaining dashboards can be challenging as errors are not easily surfaced across workbooks, requiring manual checking of each page for issues.