ShireSystem Reviews

“flexible setup across industries”

Pros

Coming to it as a new user, I immediately noticed how adaptable the system is across different industries. The level of customization is very strong in my experience and we've been able to configure different types of equipment both on-site and off-site while still managing maintenance from wherever we need.

Cons

Another valuable part is how the system connects with users and keeps information updated through the mobile app. It helps people work more efficiently and the data stays current and available without needing constant admin effort.

“automation that speeds everything up”

Pros

One thing that really stands out to me is the level of automation across the modules. I can enter information at the site level and see it flow all the way down to a work order on an engineer's tablet which saves a lot of time and makes the whole process much faster.

Cons

The Permit to Work module still feels like it has room for improvement. It would be much better with more of that Microsoft Forms-style integration especially with conditional logic like "if this happens, then do this."

“useful for audits and planning”

Pros

Handling PPM across the site takes far less time in my experience and I've found that being able to review all assets is especially helpful during audits. The interface is clear and I find the whole platform easy to use.

Cons

It offers a very wide range of functions but we only end up using a small portion of what it can actually do. Finding the time to properly learn it and make full use of its capabilities never really seems to happen.

“helpful job tracking but sluggish”

Pros

Keeping tabs on jobs has become much more manageable for me with this software. I find the tools for checking whether work is overdue or still on schedule genuinely useful and it helps me track multiple contracts at once without confusion.

Cons

Performance is a real downside, though, because it can be very slow and it crashes quite often especially when raising invoices. It would also be a big improvement if it had a feature that automatically calculated costs on jobs.

“Practical workflow operations setup”

Pros

Running day-to-day operations feels more organized for me with this platform. I find it practical and user-friendly and it helps my organization manage workflows, data and processes more efficiently. The tools for workflow management, data organization and process tracking work really well in my experience, making it a strong fit for small and medium-sized teams.

Cons

A few of the more advanced features can feel somewhat limited and there are occasional slowdowns when the system is working with large data sets. Better documentation and stronger customer support resources would make the overall experience even better.

“excellent value and flexibility”

Pros

After comparing many CMMS options, I couldn't find another one that matched these specifications at the price point when my team was implementing an asset management database. I've found the level of customization to be a big advantage, since I can adjust work orders and workflows without constantly going back to the supplier. Overall, it brings a lot of value across our business units.

Cons

To be completely honest, there really isn't anything I dislike about the system. And if something ever did come up, I'd just contact the support team to discuss a change, like making an extra field mandatory and they take care of it for me at no additional cost.

“Amazing value!”

Pros

From my experience, the system has delivered strong value for money and made a noticeable difference in our organisation's efficiency and performance. It helps me track work orders, monitor equipment condition and reduce downtime effectively. I also find the layout user-friendly enough that new team members can get comfortable with it without heavy training.

Cons

One area that could be improved is the update process. Technology changes quickly, so updates really should be automated instead of requiring extra time and resources to manage manually.

“excellent support and maintenance tracking”

Pros

Right away, the support team stood out to me because they answered every question patiently, one by one, with clear explanations. I also find the work order feature very helpful for tracking what has and hasn't been completed. Overall, I find the platform simple to use and it helps me organize my maintenance schedule in a more strategic way.

Cons

Don't really have any complaints or anything negative to say about this platform.

“useful work orders”

Pros

One feature that works really well for me is the Work Order function, since it lets requests be generated by users themselves. I also find the filtering on that screen useful, although I feel it would be even better if users had more options to refine filters and create headings more easily.

Cons

The scheduler feels pretty limited when it comes to making changes and filtering there is difficult as well. Updating things is not very easy. It would also help a lot to be able to assign costs to jobs without rates especially for repairs. On top of that, the help function doesn't really guide you through the steps in a clear process.

“Easy navigation use”

Pros

Using it feels very easy for me, even though I'm not on it every day. I find the screens clear and it's simple to navigate around the system.

Cons

The color coding could be better especially if you're color blind.

“flexible reports”

Pros

It feels affordable and quick to get up and running in my experience and I like that I can add extra modules as our needs grow. Most features feel simple, so even without prior experience with this kind of software, I found it easy to use. The reporting covers just about everything I need and I really value being able to export almost everything to Excel so I can edit and format data as needed. Custom reports can also be created, although I've noticed they can sometimes be a bit harder to get requested.

Cons

A few features make it difficult to correct mistakes once they happen. For example, if goods are received against the wrong work order, changing the work order number on the purchase order afterward doesn't move those goods from the costs tab. They still stay on the original work order, so you have to remove them manually and then enter them again on the correct one. Also, when you try to delete something and get a message saying the item may be in use elsewhere in the system, it doesn't tell you where which means you're left unable to delete it.

“hosted access that works”

Pros

We went with the hosted version and I've found accessibility and uptime to be excellent. It also works really well on mobile devices which is a big advantage for our field teams. Setting the software up is easy in my experience and I like that it offers multiple user permission layers so I can control exactly who has access to what.

Cons

One feature I still feel is missing is an audit trail for system changes. That would make it much easier to trace where user mistakes or data errors happened and investigate issues properly.

“Multi permission asset control”

Pros

One thing that really works well for me is the feature set. I can query the system for information, store important documentation and add multiple users with different permission levels. Setting up the asset register and locations was also very easy in my experience.

Cons

A feature we'd really like to have is single sign-on for our staff, as it would strengthen security. If that were available, more of our 4,000 employees could submit work requests through the system which would lead to better record-keeping for requests coming from every area of the organization.

“Clear function access design”

Pros

Everything feels easy to use and I can clearly see the available functions without confusion.

Cons

The mobile Pro system still has room for improvement especially when it comes to entering data for things like reporting reactive breakdowns. It would also help to have a simple dedicated tab for breakdown work.

“simple low training experience”

Pros

Even with fairly minimal training, I've found the software very simple to use. It offers strong functionality that I can take advantage of easily and whenever I need help, both the online resources and the help desk are readily accessible.

Cons

We haven't come across any real downsides. As we continue developing our use of the system, we may eventually identify some industry-specific areas where feedback could be useful.