Spacewell Reviews

“versatile multilingual catalog”

Pros

There's a broad range of products available and I appreciate that it supports multiple languages. Customization is always an option, while the core setup stays largely consistent across customers which makes maintenance and updates simpler in my view.

Cons

Its product portfolio is huge, so choosing the right services takes real consideration, figuring out what's actually needed and what adds value isn't always easy. That selection and customization process is a paid service as well and the cost can be hard to estimate clearly in advance.

“simple to use”

Pros

Getting around the platform has been easy for me and I find moving between features feels very simple.

Cons

It's still a bit too soon to give detailed feedback since we've only just started using the tool.

“clear reporting and user-friendly setup”

Pros

In my experience, getting started with it is quite easy especially when proper follow-up and training are in place. I find it user-friendly and the reporting is clear and well structured without needing outside support.

Cons

It can become slow when handling very large volumes of data, such as many open requests or work orders which is partly related to the organization itself. Another frustration is that the implementation team can be unresponsive, if full days are not scheduled, progress tends to stall and you end up waiting for information and replies to RFCs.

“flexible setup and reporting”

Pros

A big advantage for me is that the IT applications can be tailored specifically to each customer. I also find it very valuable that, as an application manager, I can handle a lot of the setup and adjustments myself, including building reports. That gives our organization much more flexibility and allows us to respond to user requests faster.

Cons

One issue that comes up regularly is the application's performance. This is especially noticeable in the financial processes within Real Estate, where it often causes delays in daily work and slows down the progress of processes. As application managers, we know this is related to the processes and workflows running in the background but most users are not aware of that and really should not be affected by it. Because application managers are able to do so much themselves, they also need to have knowledge of system management tasks. In our experience, the training provided by IT has not been sufficient especially since customer-specific setups can work a bit differently in practice. Another disappointing point for us as users of the Real Estate baseline was hearing less than six months after implementation that this baseline would no longer be further developed. That means any improvements we want from now on will always have to be built as customer-specific adjustments.

“user-friendly workspace organizer”

Pros

Over the past six months, I've relied on this software to organize workspaces and manage asset portfolios and I find the interface very user-friendly.

Cons

The only downside I can point to is that there's no iOS version. Other than that, I haven't come across any real shortcomings.

“Unnecessary fields not aligned with standards”

Pros

It's really helpful in my experience that this PPS contract allows discounts specified in the contract to be calculated automatically, so we hardly have to manage that ourselves. The software generally works well and has only rarely been completely unavailable. Another advantage is that a large part of it can be configured to suit our needs.

Cons

At the start, we wanted to make quite a few changes because there were fields visible that we didn't actually use. The standards framework states that unnecessary fields should not be shown but in practice that still isn't always the case.

“reliable support experience”

Pros

Working with this software feels easy and simple for me. I've also had very positive experiences with the helpdesk and consultants during major changes and larger projects.

Cons

There's a lot of flexibility but that can also become limiting later on depending on the setup choices that were made earlier.

“Flexible portfolio reporting solution”

Pros

Managing a portfolio with this software feels very user-friendly in my experience. I can also create my own reports and email templates which adds a lot of flexibility. It also stays stable and updates happen without interrupting workflow which I find very beneficial.

Cons

Haven't run into any issues with this software.

“Centralized large property management hub”

Pros

Keeping such a large volume of site information in one place, including maintenance records, licensing and other documentation, is a key reason I find it effective for managing a large property portfolio. I've also seen it continue to improve over the years, with more features, better UI options and a more aligned mobile app that helps me access site details and submit service requests on the go.

Cons

At this point, there really are no major downsides that interfere with using the software. The only challenge is the usual learning curve around navigation and building or using reports which is pretty common with most systems. Once that part is learned, the amount of accessible information is very strong.

“Strong workforce efficiency improvement tool”

Pros

Paired with a well-organized setup, clear guidance and the right tools, I've seen the WorkAssistant mobile app make a significant difference. It has improved satisfaction among cleaning staff, reduced absenteeism by more than 50% and significantly lowered staff turnover. It also reduced recruiting and onboarding time, while increasing cleaning service output in the day hospital. Even with the added workload, efficiency gains meant there was no need to increase the existing team, resulting in notable cost savings.

Cons

Only downside is that this software still isn't available on iOS ,)

“Adaptable real estate workflow system”

Pros

Right from the start, I found the system adaptable because it already includes all the key features needed to manage a real estate portfolio. In my experience, it mostly just needs adjustment to match specific workflows and those changes are usually low in cost. Engineers also seem to understand the purpose of adjustments quickly. I also find it helpful that reports and email templates can be created internally. The software is stable and user-friendly and updates happen without disrupting daily operations. With the right demarcation settings, I've seen clients, tenants and contractors all maintain the same level of transparency which helps prevent miscommunication.

Cons

I really haven't run into any issues with the software itself. The only advice I would give is to start with a detailed program of requirements. That makes the implementation much easier to manage and helps keep everyone focused especially since the platform offers so many real estate management options to choose from.

“Highly customizable”

Pros

There are plenty of modules available and I find the software highly customizable without much difficulty. It is very comprehensive and versatile which allows it to fit a wide range of use cases.

Cons

Custom development is still needed and that can end up costing quite a bit of time and money.

“simple enterprise experience”

Pros

To do work with a well-established company has been reassuring in my experience. I find the platform easy to use while still offering plenty of features and everything feels very simple. The mobile apps are also very well designed.

Cons

Whenever any challenges have come up, it has been there to help us out, so I really do not have much else to add here.

“Fast custom solution delivery”

Pros

Working with it has been a very positive experience for me. I actively use the platform to monitor important activities that are essential to keeping operations effective. When we needed a custom solution to track requests from associates, I saw how quickly the team understood our requirements and built an initial solution. I was also able to give feedback throughout development and changes were implemented quickly. Even with a tight deadline, I felt fully supported to meet our launch date and overall the process was fast and effective.

Cons

We have been an it client for several years and during that time we really have not run into issues or problems. Their team has consistently been responsive whenever we needed them.

“Configurable maintenance operations setup”

Pros

Getting it up and running for maintenance across our large property portfolio was very easy in my experience. I find the platform highly configurable which made it possible for us to meet all our requirements without much trouble. Everything from properties, work orders, inspections, inventory and assets is organized in one place and I can access it easily. I also find it simple to dispatch tasks to technicians and custodians and track progress in real time.

Cons

Honestly, nothing comes to mind. it feels very well designed and the way the modules work together naturally helps keep training needs to a minimum.

“Easy implementation”

Pros

After comparing the available options on the market, we chose it and I've been very pleased with that decision. The platform offers a wide range of functionality and I found it very simple to implement and start using. I've also experienced excellent support from their team, as they are always ready to help. I would highly recommend it.

Cons

We have not run into anything negative with either the system or the support team. We are planning to set aside some time to explore the new functionality it has added recently.

“Strong process aligned solution”

Pros

From the start, it felt like a strong match for us in my experience. The way it handles processes aligns well with how our team works.

Cons

At this point, I really don't see any downsides to this product. It's a great solution that can work well for many different organizations.