Tofino Software Reviews

“useful reports and clean layout”

Pros

Getting around this software feels easy. The layout makes cells simple to find and the reports have been genuinely useful for what I need.

Cons

One thing that could be improved is page customization. It takes too many clicks right now so having a quicker way to make changes would make it even better.

“anywhere access and downtime tracking”

Pros

Being able to access it from anywhere has been a big plus. I can track downtime, use keyword search to find what I need, customize users and having unlimited users is really valuable.

Cons

On the purchasing side, there are just a few things I would want changed. It needs the ability to add a quote and I've also run into issues with the request quote feature.

“fits our workflow well”

Pros

It feels like the software was built around what our team actually needs so it matches our requirements quite well.

Cons

Setting up and assigning several maintenance templates takes a lot of effort and the whole process is harder and more time-consuming than it should be.

“web access from anywhere”

Pros

Being web-based and wireless is a big plus for us, since it can be accessed from virtually anywhere.

Cons

It doesn't really seem built with healthcare in mind. The scanners also don't work as well as expected over a wireless connection and the TRMS mobile software still has a few glitches that need to be worked out.

“excellent reporting and support”

Pros

Using it has been very easy and the reporting features have been especially useful. I also really value the relationship with the developers which has been a big positive.

Cons

At this point, I don't really have any downsides to mention. I'm looking forward to learning the Next Generation Platform more so I can eventually identify areas for improvement and help make it even better.

“costly mismatch for our industry”

Pros

Honestly, nothing about the product worked for us. The sales team was very convincing and kept saying it would do what we needed but they never really understood how our business operates.

Cons

We were promised they could customize the software to fit our needs and create a simple workflow. Instead, after weeks of revisions, the process they pushed on us ended up being far more complicated and time-consuming than what we were already using. There was no effective way to make the workflow function properly and the whole setup was awful. In the end, the software clearly was not built for our industry and nobody told us that until we had already spent thousands of dollars.