VistaSuite Reviews

“fantastic support and customization”

Pros

Customer support has been outstanding in my experience and I found the onboarding process handled really well. The platform is very user-friendly, incredibly helpful for a small business and can be fully customized to fit specific needs.

Cons

There were a few minor technical bugs at the beginning but the support team responded very quickly, usually within minutes to an hour and got everything fixed or adjusted right away.

“knowledgeable support that helps you grow”

Pros

Without a doubt, I find the support team the standout part of Vista-Suite. They're incredibly knowledgeable, genuinely kind and always take a "teach a man to fish" approach. Instead of just fixing the issue for me, they walk me through how to solve it myself which has helped me learn the system and keep improving over time. Huge thanks to the Support Team.

Cons

The biggest downside really comes from the nature of the platform itself. Because Vista-Suite is so customizable, there are a lot of tools that don't end up being fully used and getting an account completely set up takes a significant amount of time. I do appreciate that most of it only has to be configured once but that still means setting up what feels like a thousand things that one time. I'd love for the system to feel more aligned, though I understand it's not a simple change and that improvements like that take time. Other than that, I really don't have any complaints about Vista-Suite.

“friendly support and simple setup”

Pros

It is easy to get going and I like that customer service has been excellent throughout.

Cons

Everything has been excellent so far and I'm looking forward to using the system for many years ahead.

“powerful stock and order tools”

Pros

The custom forms, stock control and order management features have been really great and useful in my day-to-day work.

Cons

The weak spot is around Home PS and customer currency dollar parameters. There also aren't enough built-in forms for handling multiple currencies, so custom forms are needed especially when working with multiple banks.

“fantastic support and value”

Pros

I found getting started with Book easy, the pricing affordable and the customer support fantastic whenever we've needed help.

Cons

Since it's still a newer product, we ran into a few gaps once we began using it more regularly. That said, Vista was very responsive and did a very good job addressing and fixing anything that came up.

“website-style layout works well”

Pros

The way everything appears on the screen is really nice in my experience especially since it looks and feels like a website.

Cons

I did run into some issues when it was time to allocate parts in order to complete the LOS.

“user-friendly design and quick adoption”

Pros

Right from the start, I've found the system very user-friendly and I feel the design makes it feel a lot like working in an iOS system. Younger employees coming into the workforce, even those who have never used an ERP before, tend to learn it very quickly in my experience.

Cons

Really don't have any complaints. It integrates with our accounting software which makes invoicing simple and both the labor side of the software and the inventory management are very user-friendly.

“much better web-based system”

Pros

This internet-based platform is a big improvement over the old system we used before in my experience.

Cons

There are occasional glitches but Vista responds quickly whenever help is needed.

“navigation and inventory wins”

Pros

After about 18 months of using it, it has become a system our team is very comfortable with. The way it works is simple and the navigation is especially helpful because we do not have to keep closing one window and opening another. Having the ability to keep multiple tabs open at once is another big advantage. The inventory search is also incredibly valuable for us, since it has helped us track down items that otherwise might have gone missing.

Cons

One frustration is how limited the system can be at times. For instance, once stocklines are zeroed out, they become locked which means we cannot go back and correct paperwork if something was entered incorrectly. It is also inconvenient that sales orders cannot be renumbered especially when a customer purchases several quoted items in a different order than expected.

“well-designed and user-friendly tool”

Pros

The interface and overall system are thoughtfully designed and simple to navigate for us.

Cons

At times, the response speed can be a bit slow and I've run into a few glitches but customer support has been quick and efficient when it comes to fixes and improvements.

“dedicated team and 24/7 support”

Pros

The team has been incredibly dedicated and their 24/7 support has been a big plus for us, as I feel they clearly know what they're doing and have been very helpful in managing our business which makes the whole experience even more valuable for me.

Cons

At the beginning, the amount of detail required especially during data upload, can feel a bit overwhelming. I understand why that information matters but it still seems like there are quite a few fields that aren't really necessary and could be narrowed down to the most important details.

“all certs in one place”

Pros

It's really useful to have one place where I can keep all the scanned copies of certificates and track them easily.

Cons

There are still some ongoing issues that need to be resolved, although their team is very hands-on and attentive.

“handy exports and responsive support”

Pros

Using this software has been very easy and I really value being able to export browse windows to Excel while also appreciating how quickly the support team responds whenever help is needed.

Cons

A few basic reports still should be built into VS, since that would help management supervise daily tasks more effectively.