Xenia Reviews

“user-friendly setup and support

Pros

Platform has been very user-friendly and simple to work with and the one-on-one meetings with my representative and the team really helped make my transition feel convenient and well supported.

Cons

We really haven't run into any unresolved problems and any issue that has come up has been personally handled and taken care of by the team.

“clean dashboard for multi-unit teams

Pros

Interface feels clean and simple, so getting around the platform is easy and I find the feature set powerful with enough customization to adapt it to my needs, while the mobile app and dashboard options meet exactly what I need for managing multi-unit operations.

Cons

A few of the terms were a bit confusing at the beginning but after spending some time with it, everything started to make sense.

“helpful support and efficient workflow

Pros

It was easy from day one and I've been able to use it efficiently with strong support from the team right from the beginning.

Cons

At this point, I don't really have any complaints. Whenever I need something adjusted or custom-built, the team is willing to make it happen without any hassle.

“flexible setup and helpful team

Pros

Working with it has been very easy especially since I'm not especially tech-savvy and the ability to customize it to my needs makes it feel very tailored to my workflow, with the team always being accessible whenever I have questions.

Cons

The agenda layout can feel a little confusing at first but after using it for a bit, it becomes simple to follow.

“powerful UI and smart AI

Pros

Interface feels powerful but still simple enough for frontline teams to use task lists and training content easily and the AI features also help me create task checklists in a much more aligned way.

Cons

There really isn't anything to complain about. We've genuinely enjoyed using the product.

“responsive support team

Pros

It feels reassuring to have a team available whenever I have questions or concerns which adds a lot of confidence in daily use.

Cons

We don't use it for training platforms, so I can't really speak to that side of the product.

“checklist stats transformed operations

Pros

The checklist statistics have been a huge win, helping me keep teams accountable and completely changing the way operations run.

Cons

Honestly, there's not much to dislike. It's the kind of organizational software that just about anyone can use.

“top-notch support and automation

Pros

Having one-on-one live support makes a huge difference and the customer service is hard to beat, with the app taking care of most of the work once inspections are set up, while I find reporting and scheduling very easy to manage along with the useful chat feature.

Cons

Nothing to complain about. With the level of dedicated support available, it's possible to tailor the app to fit the way you work.

“autonomous maintenance across locations

Pros

Running a multi-location business makes maintenance harder to manage and this software has been essential for keeping equipment maintenance autonomous across all my sites.

Cons

Our company has been loving the user-friendly interface and the customer support that comes with it.

“user-friendly tracking and teamwork

Pros

The system has been very user-friendly and on the admin side it allows real-time monitoring of work orders so I can easily keep up with my maintenance team which has improved communication since I started using it.

Cons

Everything has been going really well overall. The only feedback I have is that the description font size in the app could be a bit larger.

“quick launch for teams

Pros

Getting this up and running with my maintenance teams was very easy.

Cons

The one thing I'd like to see improved is the color customization, since I want to brand our workspaces more to match our identity.

“productivity and accountability boost

Pros

This has really helped my team become more productive and stay accountable in their work.

Cons

One thing missing is the option to choose from different languages.

“Great for work orders and photo logging shine

Pros

Using it feels very user-friendly and simple to navigate to me. Being able to create templates or edit them, plus add photos or snap them on the spot, is a big advantage. It makes it much faster to create work orders or record lost and found items during busy times especially when you're out on the floors or doing walkthroughs.

Cons

A few additions would make it even better, offering more language options that users can choose in their profile, improving the Common Log so multiple departments can add notes during the same shift and adding room maps for Preventive Maintenance, Deep Cleaning and monthly project tasks.

“all policies in one place

Pros

It is extremely simple and it still gives me all the flexibility I could ever need. It lets me keep my safety documents, operating procedures and company policies all in one place so everyone can access and use them.

Cons

Up to this point, we haven't run into any issues with it.

“boutique operations finally aligned

Pros

Running a boutique property has become much more manageable with this in place. It helps my support staff and me stay aligned across all the different parts of the business, has simplified day-to-day work and has almost completely eliminated the need for constant text messaging while still helping us maintain the high service standards we aim for.

Cons

One thing I'd really like added is a calendar feature with special notes. There are times when we do small extras in guest rooms, like leaving champagne or fresh flowers and it would be really helpful to include those details directly on the calendar.

“best-in-class support team

Pros

Their customer service has been the biggest highlight for me. It really feels like they care about the customer experience and they seem to take feedback seriously and use it to shape how the software improves over time.

Cons

The interface can feel a little overwhelming when you're new to this kind of software. It would also be much more useful for long-term record keeping if there were a dedicated place to view all archived reports and tasks.

“user-friendly tasks and inspections

Pros

Platform was very easy to use for me. Moving through tasks and inspections felt simple and simple to use.

Cons

A few features our team needed for reporting and the overall dashboard were still missing and hadn't been developed yet.

“helpful support and simple setup

Pros

Getting help from the team has been a positive part for me of using it and the platform is easy to work with.

Cons

The dashboard could be better and the PM's Deep Cleaning features still need improvement.

“real-time checklist clarity

Pros

The checklist feature is the standout part for me. It lets me show exactly what I completed and track the results as they happen in real time.

Cons

Honestly, there is very little to dislike about this app. Any concerns I had were addressed and fixed and it looks like even more features are on the way.

“clean interface and quick team adoption

Pros

After trying several tools, this one stands out with the nicest user interface by far and I find that it really helps teams get comfortable with it and start using it quickly.

Cons

It can feel a bit light on features at times but the team is consistently rolling out new innovations and adding more functionality.

“custom checklists done right

Pros

I really appreciated being able to create our own customized checklists inside the software which made it fit our process much better.

Cons

nothing comes to mind that I dislike about this software.

“user-friendly gui and quick updates

Pros

The system's GUI is easy to navigate and I find it very convenient for guests to submit issues and receive updates on them.

Cons

It would be even better if more reporting options were available as templates to make report management easier on the back end.

“Easy team coordination

Pros

It's a very user-friendly solution that makes it simple for me to coordinate my team's efforts when handling guest-related issues in day-to-day hospitality operations.

Cons

It still needs to expand its software integrations, although that's understandable since it's still a fairly new product on the market.