Chameleon Software Reviews

“Fantastic and flexible solution

Pros

Chameleon has been great for us. It's super easy to use and the capabilities are excellent.

Cons

It has some really great features and honestly, I haven't faced any challenges at all with it.

“I love it!

Pros

I love how customizable it is and the functionality is top-notch. I can customize the messages and it covers all of our business flows perfectly.

Cons

It's pretty tough to use and sometimes it feels like it takes days to get everything right.

“Beware of their pricing strategy

Pros

It has a lot of cool features and setting it up was pretty easy. It's a bit clunky at first but once you get the hang of it, it's really simple to use.

Cons

It uses their code snippet to track any user who's ever been in our database, counting them toward the monthly user total. We got charged for 5,000 users while we were still in beta, but we only had 2 people actually working on it! They just point to a blog saying these users "might" log in at some point. If you have a steady user base, this won't be an issue. But if you're using it like we did to guide new users and see if the software fits them, why would you pay for users who will never log in again?

“Ideal for in-house IT teams

Pros

It's fully customizable, if you have the time to dive in. It has almost every feature we need to be successful. The week of live onboarding really helped get our staff on board with using the database.

Cons

Customizing It requires an IT professional and it's pretty expensive. It's not as easy as some other shelter software and you'll need an IT pro for specialized reports. Getting through to their help desk is also incredibly difficult.

“All in one solution

Pros

What I like most about this product is that it allows all officers to communicate on the platform, update cases daily and organize all the data input easily.

Cons

The part I like the least are the glitches in the system. It could really use more editing tools and upgrades to make it more efficient and cut down on the time it takes to get things done.

“Good solution

Pros

Chameleon has really strong tracking for everything from animals and kennels to licenses, field work, clinics and donors. It covers all our business flows perfectly.

Cons

The mapping feature on It is giving us a lot of trouble. It's probably more to do with our GIS data than the software itself, though.

“Zero customer support

Pros

It's super easy to use for onboarding and app cues. It's a great way to fix small UX problems quickly.

Cons

Their customer support is unresponsive. I've tried reaching out several times and haven't gotten any answers.

“I never knew email could be so complicated

Pros

If you've got a 90-minute block to sit down and really get into the tools, you'll end up with a very professional-looking email or newsletter. It's as good as anything you'd see in any inbox.

Cons

Who has 90 minutes to spend on this, especially with such a complicated interface? They provide templates, but navigating through everything isn't simple at all. They could really take a cue from Canva and simplify things for users, especially those in the price range like solopreneurs and small businesses. The interface kind of feels like Adobe Photoshop, there's just too much going on.

“Fully functional solution

Pros

I really like all the different features and how you can link to videos and other links. The message customizations are also fantastic.

Cons

It's a bit tricky to use and can be frustrating especially when you need to be on the webpage where the tour will be. Also, I wish there was an option to hide the Chameleon icon on the software.

“I love Chameleon!

Pros

It's really easy to use. Whenever we have questions or need some extra training, customer service is always available and eager to help.

Cons

I honestly don't have any complaints.