CloudTalk Reviews

“Amazing business phoning system!

Pros

I like that it's a great business phone system offering fantastic VoIP features and makes call tracking easy.

Cons

Managing business calls has been seamless for me with this tool.

“Good software, but some settings are tricky if you're unfamiliar

Pros

It's simple to deploy, has a quick startup, and offers basic functionality.

Cons

Found it difficult to set up the answering machine with the greeting message.

“Effective and reliable

Pros

CloudTalk is an effective software for managing phone calls, providing excellent communication with customers.

Cons

I can't think of any issues, I absolutely love it!

“A good telephony management platform

Pros

This is a professional tool for call management and tracking. As call center software, it allows call tracking and monitoring.

Cons

CloudTalk has some features that can be a bit challenging to fully grasp.

“The best all-in-one communication tool

Pros

In our company, we try to automate everything and with it's integration with Hubspot, Make.com and its API, we can easily automate tasks like sending SMSs, voicemails and dialing calls.

Cons

It's not possible to send MMS within Europe yet, which is a feature I'm hoping for.

“Dependable communication solution

Pros

CloudTalk stands out as a reliable and efficient communication solution. Its seamless integration with various platforms like CRM and helpdesk software boosts our team's productivity. Access to customer data within the platform has streamlined workflows and the call quality is top-notch.

Cons

The pricing might be on the higher side for small businesses, and the user interface could be more intuitive and aesthetically pleasing. However these small downsides are easily outweighed by the platform's overall performance and dependability.

“Beware!

Pros

System works well most of the time but there are frequent connection issues.

Cons

I've been without a customer support number for four days and I've received almost no assistance in resolving my issue. Their approach to problem-solving feels lackluster as they send generic responses that don't actually address the issue. I wouldn't recommend this product.

“An unreliable tool for small businesses with limited hours

Pros

The phone lines have a short waiting time, which is one of the main positives.

Cons

The reception is unstable and it took over a month to assign a caller ID. They also perform unscheduled maintenance in the middle of the night without informing their night-time users. Customer service is terrible.

“A user-friendly tool that significantly improves our call quality

Pros

This IVR builder offers impressive visuals, dependable call recording, and monitoring features, along with excellent support that makes it stand out.

Cons

So Far, I haven't found anything problematic. All minor issues were promptly addressed by customer support.

“Simple, user friendly call center software

Pros

It is an easy-to-use VoIP tool that saves us time when making calls. It automatically transfers calls between available colleagues when one is busy, making it a great tool for connecting with customers worldwide, often at no charge. It's especially useful as we scale.

Cons

I have nothing to mention as it offers everything we were looking for in a vendor.

“Simple and reliable tool for customer service

Pros

CloudTalk is an easy-to-use tool for small businesses offering a variety of advanced call center features. It provides everything you need in one solution at an excellent price. With a free trial available to explore the features, you can also select integration options based on your preferences.

Cons

So far, I haven't seen anything that should be mentioned here. There have been no major bugs or outages during our use of CloudTalk.

“Simple dashboard with excellent call quality

Pros

So easy to use and allows for quick phone number purchases. It only takes a few hours to set up, and the app works well for customer support agents who don't use landlines.

Cons

There could be more features available for physical IP phones.

“Excellent value for money, packed with features that simplify work

Pros

It saves time and makes certain processes smoother and more transparent, which is exactly what we needed.

Cons

Everything works perfectly fine and we haven't had to deal with any major issues.

“Customer support has been amazing

Pros

It's userfriendly, offers a free trial, and provides various integration options.

Cons

I really can't find anything not to like and overall, it's very easy to use.

“A one-stop solution for customer support, sales, and marketing teams

Pros

Built on VoIP, the platform eliminates the need for landlines. The transmission is reliable, with no outages or glitches. For example, Navias can process feedback or research interviews, synchronized with our CRM ensuring everyone has access to all the necessary information.

Cons

I can't think of anything I would criticize here.

“Great IVR system and solid value

Pros

It offers every feature you'd need in a contact center, with an easy-to-use interface, excellent support and competitive pricing compared to other providers.

Cons

The mobile app could use some improvements, but we mostly prefer the desktop app anyway.