Last Updated
Overview
CloudTalk offers seamless communication through its desktop and mobile app for businesses of any size. Although analytics could be improved, flexible communication with AI-enabled tools ensures seamless connectivity. CloudTalk brings integrated features like CRM connections and worldwide calling to efficiently enhance customer interactions and team collaboration.
Overall Rating
Based on 16 users reviews
4.4
Rating Distribution
Positive
88%
Neutral
6%
Negative
6%
Starting Price
Custom
CloudTalk Specifications
- Real-Time Communication
- File Sharing & Management
- Document Management
- Task & Project Management
What Is CloudTalk?
CloudTalk is a powerful communication platform developed for businesses to smoothen customer interactions. It offers seamless integration across desktop and mobile, along with global connectivity and advanced call features such as CRM integrations. CloudTalk helps enhance team collaboration, improve customer experience, and boost efficiency. It’s ideal for businesses looking to grow by offering tools that simplify operations while maintaining flexibility. The platform ensures businesses stay connected and productive wherever they are. Several users laud CloudTalk for its AI-powered tools for messaging and inbound and outbound calling services.
CloudTalk Pricing
- Starter: $34/per user/month
- Essential: $39/per user/month
- Expert: $69/per user/month
- Custom: Customized pricing
- AI Conversion Intelligence: $19/month
A 14-day free trial is also available. You can request a custom CloudTalk price estimate for your business.
Disclaimer: Prices are subject to change.
CloudTalk Integrations
CloudTalk offers integrations with around 40 different apps, including:
- Salesforce
- HubSpot
- Zendesk
- Freshdesk
- Zapier
- Freshsales
- BigCommerce
Who Is CloudTalk For?
CloudTalk serves all sizes of businesses across various industries, such as:
- Finance
- Professional service
- Software and tech
- Education and e-learning
Is CloudTalk Right For You?
CloudTalk software is a reliable business communication platform that will help you better manage calls, automate tasks, and track performances. It’s ideal for businesses of all sizes looking to improve customer service, boost team efficiency, and expand globally with ease. Its cutting-edge tools help different professionals from sales development, customer service, IT and operations, and line management. For industry-certified security measurements and robust features, CloudTalk is a go-to choice for several leading organizations, such as DHL, Glovo, and Mercedez-Benz.
Still unsure about CloudTalk? Contact our support team at (661) 384-7070 for further expert assistance.
CloudTalk Features
Calling
This feature enables users to streamline both outbound and inbound calls, improving efficiency and reducing wait times. It enhances the customer experience by ensuring smooth communication and quick connections with the right agents.
Automation
The software helps automate repetitive tasks to save time and reduce errors. It streamlines workflows, improves routing, and ensures calls reach the right agent based on skills, customer needs, and priority levels.
Performance
CloudTalk assists users in tracking team performance in real-time. With detailed metrics, call monitoring, and agent status updates, it supports continuous improvement and optimal customer service across all team members.
Coverage
It streamlines businesses to connect with customers worldwide, offering international numbers, toll-free options, and WhatsApp messaging. It ensures global accessibility and supports seamless communication regardless of location.
Artificial Intelligence
The feature enhances your team’s potential by providing AI-powered tools like call transcriptions, sentiment analysis, and automatic call summaries. It improves efficiency, enables smarter decision-making, and helps optimize customer interactions.
Pros And Cons of CloudTalk
Pros
Flexible communication on desktop and mobile
International calls with one click
Smooth integration with CRM software
Effortless access to call recordings
Cons
Occasional system bugs requiring re-login
Its initial training session was not great, according to some software users
Some users suggest that analytical tools could be simplified more
CloudTalk Reviews
Total 16 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars69%
4
Stars19%
3
Stars0%
2
Stars6%
1
Stars6%
Share your experience
Information Technology and Services, 51-100 employees
More than a year
“Amazing business phoning system!”
Pros
I like that it's a great business phone system offering fantastic VoIP features and makes call tracking easy.
Cons
Managing business calls has been seamless for me with this tool.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Cosmetics, 1-10 employees
More than a year
“Good software, but some settings are tricky if you're unfamiliar”
Pros
It's simple to deploy, has a quick startup, and offers basic functionality.
Cons
Found it difficult to set up the answering machine with the greeting message.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
6
Functionality
10
International Trade and Development, 1-10 employees
Free Trial
“Effective and reliable”
Pros
CloudTalk is an effective software for managing phone calls, providing excellent communication with customers.
Cons
I can't think of any issues, I absolutely love it!
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Frequently Asked Questions
What level of support does CloudTalk offer?
CloudTalk offers support through phone, email, chat, a help center, an account manager, and an onboarding coach.
Who are the typical users of CloudTalk?
The typical users of CloudTalk are teams in IT and operations, sales, and customer support departments across different industries, such as software and tech, financial services, education, professional services, and e-learning.
What types of pricing plans does CloudTalk offer?
The CloudTalk price is offered across five plans: Starter at $34/per user/month, Essential at $39/per user/month, Expert at $69/per user/month, AI Conversation Intelligence at $19/month, and Custom with personalized pricing. A 14-day free trial is also available on request.
What other apps does CloudTalk integrate with?
CloudTalk offers a variety of third-party integrations, including Freshdesk, Salesforce, Freshsales, HubSpot, BigCommerce, Zendesk, and Zapier.
What language does CloudTalk support?
CloudTalk supports multiple languages, including English, German, Spanish, French, Portuguese, Italian, Slovak, Arabic, Dutch, Hebrew, Romanian, Swedish, Turkish, Hungarian, Greek, Polish, Chinese, Malay, and Danish.
Does CloudTalk have a mobile app?
Yes, CloudTalk offers a mobile app for Android and iOS devices.
Does CloudTalk offer an API?
Yes, CloudTalk offers API access.