ContactMonkey Reviews

Pros

A feature I appreciate most is being able to track opens and clicks. The platform is also very user-friendly which makes it pleasant to use.

Cons

It would be even better if it provided more detailed information, such as a full report covering all opens and clicks.

Pros

Seeing how many times an email gets opened and exactly when it happens is the feature I depend on most in my daily sales work. The sidebar is also good and adds to the overall usefulness.

Cons

At times, the tracking results show an inaccurate number of views. It would also be helpful if there were a way to tell when an email has been forwarded and then opened.

Pros

Getting it set up was simple and using it has been fairly simple as well. It stays out of the way and doesn't disrupt the normal Outlook workflow. The reports are clear, easy to follow and can be exported nicely into Excel.

Cons

Things slow down a lot when sending emails to large listservs of 800 people or more. I've also noticed that the statistics view often won't even open for those kinds of emails. Since we specifically bought this software for large-scale distributions, that part has been frustrating and disappointing.

Pros

Covers the basics for email tracking although I could probably get similar functionality from a free tool.

Cons

One feature that used to be really useful was being able to click the email subject line in the sidebar and open that exact email. That no longer works and now I can't tell which email a specific person is viewing. I contacted support about it and they blamed something related to POP/IMAP even though I haven't changed anything about my email setup. It felt more like I was being brushed off than actually helped. Once our subscription ends, we'll be moving to a different email tracking provider.

Pros

Really useful for keeping tabs on which emails have been opened and which ones are still unopened. It's especially valuable when managing accounts receivable.

Cons

It doesn't track forwarded emails and group emails are harder to follow when trying to see whether or when they were opened.

Pros

Being able to track emails and view the stats by day and week has been really useful. It's simple to work with and our entire team enjoys using it.

Cons

Nothing comes to mind right now. It works well as it is and since I use it every day, I really don't have any complaints.