DirectSuggest
Last Updated
Overview
DirectSuggest helps organizations capture and act on employee and customer ideas through structured submissions, voting, commenting, and automatic routing to decision-makers. While the initial setup may take some time, its organized interface suits teams of all sizes seeking stronger engagement, collaboration, and continuous improvement.
Overall Rating
Based on 2 users reviews
4.5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
$0.50
per employee per month
DirectSuggest Specifications
- Feedback Management
- Automation & Workflow
- Mobile Accessibility
- Security & Compliance
What Is DirectSuggest?
DirectSuggest is a suggestion management software platform designed for organizations that want to collect and manage ideas from employees and customers. The software allows users to submit suggestions from any device and collaborate through voting and commenting. It organizes suggestions using categories and locations, automatically routing them to assigned decision-makers. Administrators can manage employees, categories, and roles, while gatekeepers review submitted ideas. DirectSuggest helps organizations gather feedback, coordinate evaluation of suggestions, and support structured collaboration around improvements.
DirectSuggest Pricing
The vendor offers the following pricing plans:
- Standard Employee Plan: $0.50/employee/month
- +Customers Plan: $1.50/employee/month
In addition to the base subscription costs, organizations should account for the following expenses:
- Implementation/Setup: $0–$500 for most SMB and mid-sized deployments
- Admin Training And Internal Rollout: $100–$1,500, depending on how much internal guidance, process setup, and manager/admin training an organization wants before launch
Disclaimer: The pricing is subject to change.
DirectSuggest Integrations
Who Is DirectSuggest For?
DirectSuggest is ideal for a wide range of industries and sectors, including:
- Telecommunications
- Banking
- Technology
- Automotive
- Hospitality
Is DirectSuggest Right For You?
If you’re an organization looking to collect and manage suggestions from employees or customers, DirectSuggest provides a structured platform to ensure ideas reach the right decision-makers efficiently. Its Progressive Web App prioritizes security while allowing access from any device, making collaboration on suggestions straightforward and organized.
Trusted by organizations including Caraway, Airfocus, JazzHR, Socotra Capital, AnswerConnect, Empire Flippers, and Workhuman, DirectSuggest is suitable for organizations of any size seeking to streamline feedback and recognize valuable contributions. Its approach helps reveal engaged employees and actionable customer ideas, allowing you to make informed improvements and encourage participation across your organization.
Still doubtful if the DirectSuggest software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
DirectSuggest Features
Collaboration And Engagement
DirectSuggest enables teams to collaborate on suggestions through voting and commenting, which enhances the quality and relevance of ideas. The platform allows organizations to spotlight the most valuable suggestions, helping decision-makers quickly identify actionable feedback and implement improvements that support innovation and strengthen organizational culture.
Progressive Web App
The platform offers a mobile Progressive Web App that works on any device, providing an enhanced and secure user experience. DirectSuggest eliminates the need for app store downloads, responding faster than traditional apps and saving device storage, while ensuring users can access suggestions and contribute ideas seamlessly from anywhere.
Engagement Insights
DirectSuggest provides engagement insights that help organizations identify highly active employees and recognize their contributions. The software highlights customer suggestions, rewarding participants for their input, and offering leaders visibility into valuable ideas. This approach fosters participation, strengthens culture, and encourages meaningful collaboration throughout the organization.
Organized Interface
The software automatically organizes suggestions by category and location, directing them to the appropriate decision-makers without delay. DirectSuggest ensures that no ideas are overlooked, helping administrators maintain a structured workflow and enabling staff and customers to submit suggestions efficiently, supporting timely evaluation and implementation of improvements.
Pros And Cons of DirectSuggest
Pros
Easy idea routing to decision-makers
Supports anonymous employee feedback
Encourages voting and collaboration
Cons
Lacks white-label branding options
Broader integration details may be unclear
DirectSuggest Reviews
Total 2 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars50%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Mid Market, 51-100 employees
“flexible multi-level routing”
Pros
The multi-level routing setup offers a lot of customization which has been really valuable.
Cons
Some routing features can feel a bit rigid at times but their team is quick to help fix, update or build out what's needed.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
7
Functionality
7
Information Technology and Services, N/A employees
“empowers everyone to share ideas”
Pros
It automatically sorts suggestions and routes them to the right decision-maker! The anonymity option is also a big plus and the voting and commenting tools make collaboration much better. It's nice being able to customize the suggestion box to fit our needs. DirectSuggest has given both our employees and clients a stronger voice and it has made sharing ideas just as accessible for remote staff as it is for people in the office. I also appreciate that the whole workforce can take part in the ideation process.
Cons
The only thing I'd really want added is white-labeling so we could use our own logo and color scheme.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Frequently Asked Questions
What language does DirectSuggest support?
DirectSuggest primarily supports the English language.
What types of pricing plans does DirectSuggest offer?
DirectSuggest price includes a Standard Employee Plan for $0.50/employee/month and a +Customers Plan at $1.50/employee/month. Get a detailed DirectSuggest cost breakdown tailored to your specific requirements.
Does DirectSuggest offer an API?
No, DirectSuggest does not offer an API.
Does DirectSuggest have a mobile app?
No, DirectSuggest does not offer a dedicated mobile app.
What other apps does DirectSuggest integrate with?
Information about third-party integrations has not been specified by the vendor.
Who are the typical users of DirectSuggest?
DirectSuggest features are used by organizations across a wide range of industries and sectors, including technology, telecommunications, and banking.
What level of support does DirectSuggest offer?
DirectSuggest offers support through an online contact form.