Guru AI Reviews

Pros

The search queries works the best for me as it make it quite easy for me to find exactly what I am looking for.

Cons

So far I have not come across anything that I dislike.

Pros

One thing I really like about Guru is the search feature. As I can use tags, filters and even quotations and I can mix them all together. These tips make finding cards so much easier. Another great feature is the ability to create a favorites list to keep everything organized. Plus real time updates on Guru Cards keep all of us advisors on the same page with the latest processes and procedures.

Cons

To be honest it is nearly perfect for me and most of the advisors who use it. One thing I would suggest is improving the way we acknowledge updates and announcements. Like maybe instead of just clicking the I read it button, we could answer 1 to 3 short questions or do a knowledge check before acknowledging the cards. As this would ensure that everyone is really reading and understanding the updates.

Pros

What I really love about it is how easy it is to navigate around.

Cons

Well I cannot think of anything that I dislike.

Pros

The Guru software is really helpful. I like it more than other platforms because it centralizes everything in one place and uses AI powered search which makes finding answers so much quicker.

Cons

One thing I have noticed is that it has some search limitations.

Pros

We use it as our internal knowledge base for everything from product guides and process outlines to company policies and team announcements. Also it is simple to organize and update. Plus the verify feature helps us keep track of what is current. The AI search function is especially great as it makes it easy for me to find the information I need.

Cons

I love that it integrates with Slack. When someone asks a question in Slack, Guru suggests an answer. But the issue is that the answer is not always correct. It works better with simpler questions like "what days are the company holidays? rather than more complicated product related questions.

Pros

I really enjoy using Guru. As not only is it simple but it also gives me all the info I need right at my fingertips.

Cons

Well there is nothing that I count as a con. Yes there are times when it loads a bit slowly but that's about it.

Pros

Sharing information across teams and channels is so easy for me now, thanks to Guru.

Cons

From my prespective being able to easily clone and connect cards to multiple sources will be highly beneficial. However this feature is not available for now.

Pros

Guru really simplifies my job. It helps me build a solid knowledge base without any problem.

Cons

The font used in the app could be better. Also it would be nice if we could customize it.

Pros

Their customer support is simply the best I have ever experienced as they always respond to every question I ask quickly.

Cons

No complaints as the responses I get from Guru are usually spot on for what I am looking for.

Pros

Whenever I need important info or guidance for my job Guru is there to assist me. It is my go to tool. Overall it is the most reliable source for all the info I need.

Cons

Since I can save a lot of cards in Guru but this at times feels overwhelming with so many resources available to search through using keywords.

Pros

Whenever I need quick help before responding to a customer email it is always just a click away.

Cons

I honeslty do not have anything negative to say about this tool. It is been great so far!

Pros

The speed at which I can search and find answers is quite amazing.

Cons

To get the right response my wording needs to be more on point which causes issues at times.

Pros

Guru is exactly what my team and I were looking for. It provides a smart way to access information and that too in a well organized manner. Plus the UI and UX are clean, intuitive and easy to navigate. And the guidance videos are quite easy to follow too.

Cons

My company has not used a tool like this before so we needed a lot of initial guidance, especially from the response team. But due to the time zone gap it has been tough to arrange meetings with Guru's customer service. Even though there are plenty of videos we could really use some hands on guidance to make using the tool easier.